Question 1

Match the following:
-competition

Accepted Answer

A) lowest level of interdependence 
B) measure perceptions and attitudes 
C) building relationships 
D) getting agreements 
E) perceptions of working in opposition
F)win-win negotiations
G)friendly interactions
H)goals incompatible; interactions important
I)interpersonal issues
J)conflict resolution by an outsider
K)goals and content of work
L)different perceptions between organizations
M)proper planning
N)how to achieve goals and do the work
O)promote group effectiveness
P)goals may differ but be compatible
Q)situational characteristics
R)used when conflict causes major disruptions
S)two or more parties reach an agreement
T)mathematical models 
A) lowest level of interdependence 
B) measure perceptions and attitudes 
C) building relationships 
D) getting agreements 
E) perceptions of working in opposition
F)win-win negotiations
G)friendly interactions
H)goals incompatible; interactions important
I)interpersonal issues
J)conflict resolution by an outsider
K)goals and content of work
L)different perceptions between organizations
M)proper planning
N)how to achieve goals and do the work
O)promote group effectiveness
P)goals may differ but be compatible
Q)situational characteristics
R)used when conflict causes major disruptions
S)two or more parties reach an agreement
T)mathematical models

Question 2

Competition occurs when the goals are incompatible, and the interactions are important to each party's meeting its goals.

Accepted Answer

A) True 
 B)False

Question 3

The Win-Win approach is a four-step approach illustrated in ______ model.

Accepted Answer

The answer of The Win-Win approach is a four-step approach...

Question 4

Match the following:
-pooled interdependence

Accepted Answer

A) lowest level of interdependence 
B) measure perceptions and attitudes 
C) building relationships 
D) getting agreements 
E) perceptions of working in opposition
F)win-win negotiations
G)friendly interactions
H)goals incompatible; interactions important
I)interpersonal issues
J)conflict resolution by an outsider
K)goals and content of work
L)different perceptions between organizations
M)proper planning
N)how to achieve goals and do the work
O)promote group effectiveness
P)goals may differ but be compatible
Q)situational characteristics
R)used when conflict causes major disruptions
S)two or more parties reach an agreement
T)mathematical models 
A) lowest level of interdependence 
B) measure perceptions and attitudes 
C) building relationships 
D) getting agreements 
E) perceptions of working in opposition
F)win-win negotiations
G)friendly interactions
H)goals incompatible; interactions important
I)interpersonal issues
J)conflict resolution by an outsider
K)goals and content of work
L)different perceptions between organizations
M)proper planning
N)how to achieve goals and do the work
O)promote group effectiveness
P)goals may differ but be compatible
Q)situational characteristics
R)used when conflict causes major disruptions
S)two or more parties reach an agreement
T)mathematical models

Question 5

Match the following:
-first step in win-win negotiation

Accepted Answer

A) lowest level of interdependence 
B) measure perceptions and attitudes 
C) building relationships 
D) getting agreements 
E) perceptions of working in opposition
F)win-win negotiations
G)friendly interactions
H)goals incompatible; interactions important
I)interpersonal issues
J)conflict resolution by an outsider
K)goals and content of work
L)different perceptions between organizations
M)proper planning
N)how to achieve goals and do the work
O)promote group effectiveness
P)goals may differ but be compatible
Q)situational characteristics
R)used when conflict causes major disruptions
S)two or more parties reach an agreement
T)mathematical models 
A) lowest level of interdependence 
B) measure perceptions and attitudes 
C) building relationships 
D) getting agreements 
E) perceptions of working in opposition
F)win-win negotiations
G)friendly interactions
H)goals incompatible; interactions important
I)interpersonal issues
J)conflict resolution by an outsider
K)goals and content of work
L)different perceptions between organizations
M)proper planning
N)how to achieve goals and do the work
O)promote group effectiveness
P)goals may differ but be compatible
Q)situational characteristics
R)used when conflict causes major disruptions
S)two or more parties reach an agreement
T)mathematical models

Question 6

Conflict is a common occurrence in organizations.

Accepted Answer

A) True 
 B)False

Question 7

If each store is considered a "department" by the Gap clothing stores, it operates with _______ interdependence.

Accepted Answer

The answer of If each store is considered a "department"...

Question 8

All of the following are true about conflict EXCEPT:

Accepted Answer

A) it is a process, not a singular event. 
B) the parties involved may be individuals, groups, or organizations. 
C) it involves discomfort or animosity. 
D) the parties involved need to perceive it for it to be real. 
E) it is the central component of competition. 
A) it is a process, not a singular event. 
B) the parties involved may be individuals, groups, or organizations. 
C) it involves discomfort or animosity. 
D) the parties involved need to perceive it for it to be real. 
E) it is the central component of competition.

Question 9

McDonald's not including fat content in its published nutritional information is an example of

Accepted Answer

A) conflict between an organization and the environment. 
B) conflict between suppliers. 
C) intergroup conflict. 
D) sequential conflict. 
E) pooled conflict. 
A) conflict between an organization and the environment. 
B) conflict between suppliers. 
C) intergroup conflict. 
D) sequential conflict. 
E) pooled conflict.

Question 10

Negotiation includes all of the following EXCEPT:

Accepted Answer

A) has two or more parties. 
B) the parties have different preferences regarding an issue. 
C) it can only be interpersonal. 
D) the parties need to reach agreement. 
E) the parties can be groups or individuals. 
A) has two or more parties. 
B) the parties have different preferences regarding an issue. 
C) it can only be interpersonal. 
D) the parties need to reach agreement. 
E) the parties can be groups or individuals.

Question 11

Sanjana is an operations manager at ABC Manufacturing. She is facing a significant conflict in her department. Her first step in resolving conflict is to

Accepted Answer

A) separate the parties until they cool down. 
B) identify each party's conflict resolution style. 
C) accommodate each party's demands as well as possible. 
D) attempt to determine the source of the conflict. 
E) establish a superordinate goal. 
A) separate the parties until they cool down. 
B) identify each party's conflict resolution style. 
C) accommodate each party's demands as well as possible. 
D) attempt to determine the source of the conflict. 
E) establish a superordinate goal.

Question 12

What are the most common reactions to conflict? Which reaction is most beneficial to organizations?

Accepted Answer

The most common reactions to conflict ca

Question 13

Conflict regarding the goals and content of work refers to legal conflict.

Accepted Answer

A) True 
 B)False

Question 14

How does a liaison help manage conflict?

Accepted Answer

A) By training parties to the conflict in resolution techniques 
B) By taking the conflict to a higher level in the managerial hierarchy 
C) By establishing rules and procedures to resolve the conflict 
D) By ensuring appropriate conflict stimulation methods are used 
E) By coordinating activities and acting as a common point of contact 
A) By training parties to the conflict in resolution techniques 
B) By taking the conflict to a higher level in the managerial hierarchy 
C) By establishing rules and procedures to resolve the conflict 
D) By ensuring appropriate conflict stimulation methods are used 
E) By coordinating activities and acting as a common point of contact

Question 15

Using structure to manage conflict includes all of the following EXCEPT:

Accepted Answer

A) use of a hierarchy. 
B) use of rules and procedures. 
C) use of third-party peacemaking. 
D) use of liaison roles. 
E) use of task forces. 
A) use of a hierarchy. 
B) use of rules and procedures. 
C) use of third-party peacemaking. 
D) use of liaison roles. 
E) use of task forces.

Question 16

Team-building activities include all of the following EXCEPT:

Accepted Answer

A) are intended to enhance effectiveness. 
B) are used when the need for conflict management is acute. 
C) are intended to enhance satisfaction. 
D) it promotes overall group effectiveness. 
E) there should be less conflict among group members. 
A) are intended to enhance effectiveness. 
B) are used when the need for conflict management is acute. 
C) are intended to enhance satisfaction. 
D) it promotes overall group effectiveness. 
E) there should be less conflict among group members.

Question 17

All of the following are included in the PRAM model of negotiating EXCEPT:

Accepted Answer

A) planning. 
B) rationality. 
C) getting win-win agreements. 
D) building relations. 
E) maintenance. 
A) planning. 
B) rationality. 
C) getting win-win agreements. 
D) building relations. 
E) maintenance.

Question 18

When two people distrust each other's motives, dislike one another, or for some other reasons simply can't get along, we say a(n) ______ clash exists.

Accepted Answer

The answer of When two people distrust each other's motives,...

Question 19

Discuss the difference between an individual differences approach and a situational characteristics approach to studying negotiation. Explain the strengths and weaknesses of each approach.

Accepted Answer

An individual differences approach to st

Question 20

As a device for managing conflict, a manager in a(n) _______ coordinates activities acting as a common point of contact.

Accepted Answer

The answer of As a device for managing conflict, a...

Match the following: -competition

Competition occurs when the goals are incompatible, and the interactions are important to each party's meeting its goals.

The Win-Win approach is a four-step approach illustrated in ______ model.

Match the following: -pooled interdependence

Match the following: -first step in win-win negotiation

Conflict is a common occurrence in organizations.

If each store is considered a "department" by the Gap clothing stores, it operates with _______ interdependence.

All of the following are true about conflict EXCEPT:

McDonald's not including fat content in its published nutritional information is an example of

Negotiation includes all of the following EXCEPT:

Sanjana is an operations manager at ABC Manufacturing. She is facing a significant conflict in her department. Her first step in resolving conflict is to

What are the most common reactions to conflict? Which reaction is most beneficial to organizations?

Conflict regarding the goals and content of work refers to legal conflict.

How does a liaison help manage conflict?

Using structure to manage conflict includes all of the following EXCEPT:

Team-building activities include all of the following EXCEPT:

All of the following are included in the PRAM model of negotiating EXCEPT:

When two people distrust each other's motives, dislike one another, or for some other reasons simply can't get along, we say a(n) ______ clash exists.

Discuss the difference between an individual differences approach and a situational characteristics approach to studying negotiation. Explain the strengths and weaknesses of each approach.

As a device for managing conflict, a manager in a(n) _______ coordinates activities acting as a common point of contact.

An Overview of Organizational Behavior

The Changing Environment of Organizations

Foundations of Individual Behavior

Motivation in Organizations

Motivating Employee Performance Through Work

Motivating Employee Performance Through Rewards

Managing Stress and the Work-Life Balance

Decision Making and Problem Solving

Foundations of Interpersonal and Group Behavior

Using Teams in Organizations

Communication in Organizations

Traditional Models for Understanding Leadership

Contemporary Views of Leadership in Organizations

Power, Politics, and Organizational Justice

Organization Design

Organization Culture

Organization Change and Development

Filters

Exam 15: Conflict and Negotiation in Organizations

Match the following: -competition

Competition occurs when the goals are incompatible, and the interactions are important to each party's meeting its goals.

The Win-Win approach is a four-step approach illustrated in ______ model.

Match the following: -pooled interdependence

Match the following: -first step in win-win negotiation

Conflict is a common occurrence in organizations.

If each store is considered a "department" by the Gap clothing stores, it operates with _______ interdependence.

All of the following are true about conflict EXCEPT:

McDonald's not including fat content in its published nutritional information is an example of

Negotiation includes all of the following EXCEPT:

Sanjana is an operations manager at ABC Manufacturing. She is facing a significant conflict in her department. Her first step in resolving conflict is to

What are the most common reactions to conflict? Which reaction is most beneficial to organizations?

Conflict regarding the goals and content of work refers to legal conflict.

How does a liaison help manage conflict?

Using structure to manage conflict includes all of the following EXCEPT:

Team-building activities include all of the following EXCEPT:

All of the following are included in the PRAM model of negotiating EXCEPT:

When two people distrust each other's motives, dislike one another, or for some other reasons simply can't get along, we say a(n) ______ clash exists.

Discuss the difference between an individual differences approach and a situational characteristics approach to studying negotiation. Explain the strengths and weaknesses of each approach.

As a device for managing conflict, a manager in a(n) _______ coordinates activities acting as a common point of contact.

An Overview of Organizational Behavior

The Changing Environment of Organizations

Foundations of Individual Behavior

Motivation in Organizations

Motivating Employee Performance Through Work

Motivating Employee Performance Through Rewards

Managing Stress and the Work-Life Balance

Decision Making and Problem Solving

Foundations of Interpersonal and Group Behavior

Using Teams in Organizations

Communication in Organizations

Traditional Models for Understanding Leadership

Contemporary Views of Leadership in Organizations

Power, Politics, and Organizational Justice

Organization Design

Organization Culture

Organization Change and Development

Filters