Question 1

Rules and procedures are not particularly effective when coordination problems and conflict are complex or unusual.

Accepted Answer

A) True 
 B)False

Question 2

Reciprocal interdependence exists when activities flow one-way between work units.

Accepted Answer

A) True 
 B)False

Question 3

Match the following:
-survey feedback

Accepted Answer

A) lowest level of interdependence 
B) measure perceptions and attitudes 
C) building relationships 
D) getting agreements 
E) perceptions of working in opposition
F)win-win negotiations
G)friendly interactions
H)goals incompatible; interactions important
I)interpersonal issues
J)conflict resolution by an outsider
K)goals and content of work
L)different perceptions between organizations
M)proper planning
N)how to achieve goals and do the work
O)promote group effectiveness
P)goals may differ but be compatible
Q)situational characteristics
R)used when conflict causes major disruptions
S)two or more parties reach an agreement
T)mathematical models 
A) lowest level of interdependence 
B) measure perceptions and attitudes 
C) building relationships 
D) getting agreements 
E) perceptions of working in opposition
F)win-win negotiations
G)friendly interactions
H)goals incompatible; interactions important
I)interpersonal issues
J)conflict resolution by an outsider
K)goals and content of work
L)different perceptions between organizations
M)proper planning
N)how to achieve goals and do the work
O)promote group effectiveness
P)goals may differ but be compatible
Q)situational characteristics
R)used when conflict causes major disruptions
S)two or more parties reach an agreement
T)mathematical models

Question 4

Match the following:
-task conflict

Accepted Answer

A) lowest level of interdependence 
B) measure perceptions and attitudes 
C) building relationships 
D) getting agreements 
E) perceptions of working in opposition
F)win-win negotiations
G)friendly interactions
H)goals incompatible; interactions important
I)interpersonal issues
J)conflict resolution by an outsider
K)goals and content of work
L)different perceptions between organizations
M)proper planning
N)how to achieve goals and do the work
O)promote group effectiveness
P)goals may differ but be compatible
Q)situational characteristics
R)used when conflict causes major disruptions
S)two or more parties reach an agreement
T)mathematical models 
A) lowest level of interdependence 
B) measure perceptions and attitudes 
C) building relationships 
D) getting agreements 
E) perceptions of working in opposition
F)win-win negotiations
G)friendly interactions
H)goals incompatible; interactions important
I)interpersonal issues
J)conflict resolution by an outsider
K)goals and content of work
L)different perceptions between organizations
M)proper planning
N)how to achieve goals and do the work
O)promote group effectiveness
P)goals may differ but be compatible
Q)situational characteristics
R)used when conflict causes major disruptions
S)two or more parties reach an agreement
T)mathematical models

Question 5

Adopting the role of _______ in discussion sessions is a way to stimulate conflict among groups.

Accepted Answer

The answer of Adopting the role of _______ in discussion...

Question 6

The purpose of survey feedback is to reinforce the behavior of supervisors by showing them how their subordinates view them.

Accepted Answer

A) True 
 B)False

Question 7

Reactions to conflict can be differentiated along the dimensions of how important each party's goals are to that party, and

Accepted Answer

A) how compatible the goals are. 
B) how sequential the interdependence is. 
C) how reciprocal the interdependence is. 
D) how many parties there are. 
E) how likely each party is to argue. 
A) how compatible the goals are. 
B) how sequential the interdependence is. 
C) how reciprocal the interdependence is. 
D) how many parties there are. 
E) how likely each party is to argue.

Question 8

Unfortunately, the Win-Win approach still generates winners and losers.

Accepted Answer

A) True 
 B)False

Question 9

Match the following:
-negotiation

Accepted Answer

A) lowest level of interdependence 
B) measure perceptions and attitudes 
C) building relationships 
D) getting agreements 
E) perceptions of working in opposition
F)win-win negotiations
G)friendly interactions
H)goals incompatible; interactions important
I)interpersonal issues
J)conflict resolution by an outsider
K)goals and content of work
L)different perceptions between organizations
M)proper planning
N)how to achieve goals and do the work
O)promote group effectiveness
P)goals may differ but be compatible
Q)situational characteristics
R)used when conflict causes major disruptions
S)two or more parties reach an agreement
T)mathematical models 
A) lowest level of interdependence 
B) measure perceptions and attitudes 
C) building relationships 
D) getting agreements 
E) perceptions of working in opposition
F)win-win negotiations
G)friendly interactions
H)goals incompatible; interactions important
I)interpersonal issues
J)conflict resolution by an outsider
K)goals and content of work
L)different perceptions between organizations
M)proper planning
N)how to achieve goals and do the work
O)promote group effectiveness
P)goals may differ but be compatible
Q)situational characteristics
R)used when conflict causes major disruptions
S)two or more parties reach an agreement
T)mathematical models

Question 10

A moderate degree of focused conflict includes all of the following EXCEPT:

Accepted Answer

A) it can energize behavior. 
B) it helps when the parties disagree on how to achieve goals. 
C) it can stimulate new ideas. 
D) it can promote healthy competition. 
E) it can result in higher-quality decisions. 
A) it can energize behavior. 
B) it helps when the parties disagree on how to achieve goals. 
C) it can stimulate new ideas. 
D) it can promote healthy competition. 
E) it can result in higher-quality decisions.

Question 11

According to research, an ideal managerial situation for supervisors and organizational performance is to have a complete lack of conflict in an organization.

Accepted Answer

A) True 
 B)False

Question 12

The lowest level of task interdependence is ______ interdependence.

Accepted Answer

The answer of The lowest level of task interdependence is...

Question 13

Match the following:
-third-party peacemaking

Accepted Answer

A) lowest level of interdependence 
B) measure perceptions and attitudes 
C) building relationships 
D) getting agreements 
E) perceptions of working in opposition
F)win-win negotiations
G)friendly interactions
H)goals incompatible; interactions important
I)interpersonal issues
J)conflict resolution by an outsider
K)goals and content of work
L)different perceptions between organizations
M)proper planning
N)how to achieve goals and do the work
O)promote group effectiveness
P)goals may differ but be compatible
Q)situational characteristics
R)used when conflict causes major disruptions
S)two or more parties reach an agreement
T)mathematical models 
A) lowest level of interdependence 
B) measure perceptions and attitudes 
C) building relationships 
D) getting agreements 
E) perceptions of working in opposition
F)win-win negotiations
G)friendly interactions
H)goals incompatible; interactions important
I)interpersonal issues
J)conflict resolution by an outsider
K)goals and content of work
L)different perceptions between organizations
M)proper planning
N)how to achieve goals and do the work
O)promote group effectiveness
P)goals may differ but be compatible
Q)situational characteristics
R)used when conflict causes major disruptions
S)two or more parties reach an agreement
T)mathematical models

Question 14

Describe the PRAM model of negotiation. How are win-win outcomes different than other negotiation outcomes?

Accepted Answer

The PRAM model of negotiation stands for

Question 15

Whenever conflict occurs between groups or organizations, it is really the ______ who are in conflict.

Accepted Answer

The answer of Whenever conflict occurs between groups or organizations,...

Question 16

Which of these is the second step of the PRAM Model of Negotiation?

Accepted Answer

A) Proper Plan 
B) Building relationships 
C) Getting agreements 
D) Maintaining the relationships 
E) Risk assessment 
A) Proper Plan 
B) Building relationships 
C) Getting agreements 
D) Maintaining the relationships 
E) Risk assessment

Question 17

A complete absence of conflict may indicate the organization is stagnant and that employees are content with the status quo. A manager in this situation may need to

Accepted Answer

A) collaborate with competitors. 
B) accommodate the wishes of others. 
C) compromise with inflexible employees. 
D) stimulate conflict. 
E) establish a superordinate goal. 
A) collaborate with competitors. 
B) accommodate the wishes of others. 
C) compromise with inflexible employees. 
D) stimulate conflict. 
E) establish a superordinate goal.

Question 18

A competitive conflict reaction usually involves friendly interactions.

Accepted Answer

A) True 
 B)False

Question 19

The type of interdependence where the output of one unit becomes the input of another is called

Accepted Answer

A) pooled interdependence. 
B) sequential interdependence. 
C) reciprocal interdependence. 
D) intergroup interdependence. 
E) intrapersonal interdependence. 
A) pooled interdependence. 
B) sequential interdependence. 
C) reciprocal interdependence. 
D) intergroup interdependence. 
E) intrapersonal interdependence.

Question 20

A ____ level of conflict is ideal for enhancing performance in the workplace.

Accepted Answer

A) high 
B) low 
C) moderate 
D) reduced 
E) decreasing 
A) high 
B) low 
C) moderate 
D) reduced 
E) decreasing

Rules and procedures are not particularly effective when coordination problems and conflict are complex or unusual.

Reciprocal interdependence exists when activities flow one-way between work units.

Match the following: -survey feedback

Match the following: -task conflict

Adopting the role of _______ in discussion sessions is a way to stimulate conflict among groups.

The purpose of survey feedback is to reinforce the behavior of supervisors by showing them how their subordinates view them.

Reactions to conflict can be differentiated along the dimensions of how important each party's goals are to that party, and

Unfortunately, the Win-Win approach still generates winners and losers.

Match the following: -negotiation

A moderate degree of focused conflict includes all of the following EXCEPT:

According to research, an ideal managerial situation for supervisors and organizational performance is to have a complete lack of conflict in an organization.

The lowest level of task interdependence is ______ interdependence.

Match the following: -third-party peacemaking

Describe the PRAM model of negotiation. How are win-win outcomes different than other negotiation outcomes?

Whenever conflict occurs between groups or organizations, it is really the ______ who are in conflict.

Which of these is the second step of the PRAM Model of Negotiation?

A complete absence of conflict may indicate the organization is stagnant and that employees are content with the status quo. A manager in this situation may need to

A competitive conflict reaction usually involves friendly interactions.

The type of interdependence where the output of one unit becomes the input of another is called

A ____ level of conflict is ideal for enhancing performance in the workplace.

An Overview of Organizational Behavior

The Changing Environment of Organizations

Foundations of Individual Behavior

Motivation in Organizations

Motivating Employee Performance Through Work

Motivating Employee Performance Through Rewards

Managing Stress and the Work-Life Balance

Decision Making and Problem Solving

Foundations of Interpersonal and Group Behavior

Using Teams in Organizations

Communication in Organizations

Traditional Models for Understanding Leadership

Contemporary Views of Leadership in Organizations

Power, Politics, and Organizational Justice

Organization Design

Organization Culture

Organization Change and Development

Filters

Exam 15: Conflict and Negotiation in Organizations

Rules and procedures are not particularly effective when coordination problems and conflict are complex or unusual.

Reciprocal interdependence exists when activities flow one-way between work units.

Match the following: -survey feedback

Match the following: -task conflict

Adopting the role of _______ in discussion sessions is a way to stimulate conflict among groups.

The purpose of survey feedback is to reinforce the behavior of supervisors by showing them how their subordinates view them.

Reactions to conflict can be differentiated along the dimensions of how important each party's goals are to that party, and

Unfortunately, the Win-Win approach still generates winners and losers.

Match the following: -negotiation

A moderate degree of focused conflict includes all of the following EXCEPT:

According to research, an ideal managerial situation for supervisors and organizational performance is to have a complete lack of conflict in an organization.

The lowest level of task interdependence is ______ interdependence.

Match the following: -third-party peacemaking

Describe the PRAM model of negotiation. How are win-win outcomes different than other negotiation outcomes?

Whenever conflict occurs between groups or organizations, it is really the ______ who are in conflict.

Which of these is the second step of the PRAM Model of Negotiation?

A complete absence of conflict may indicate the organization is stagnant and that employees are content with the status quo. A manager in this situation may need to

A competitive conflict reaction usually involves friendly interactions.

The type of interdependence where the output of one unit becomes the input of another is called

A ____ level of conflict is ideal for enhancing performance in the workplace.

An Overview of Organizational Behavior

The Changing Environment of Organizations

Foundations of Individual Behavior

Motivation in Organizations

Motivating Employee Performance Through Work

Motivating Employee Performance Through Rewards

Managing Stress and the Work-Life Balance

Decision Making and Problem Solving

Foundations of Interpersonal and Group Behavior

Using Teams in Organizations

Communication in Organizations

Traditional Models for Understanding Leadership

Contemporary Views of Leadership in Organizations

Power, Politics, and Organizational Justice

Organization Design

Organization Culture

Organization Change and Development

Filters