Question 1

_______ occurs when goals are compatible but the interactions are not considered important to overall goal attainment.

Accepted Answer

Accommodation

Question 2

Task conflict in organizations is based on differing goals and the content of work.

Accepted Answer

A) True 
 B)False  True

Question 3

The assumption at the end of a win-win negotiation is that the different parties will have their needs satisfied.

Accepted Answer

A) True 
 B)False  True

Question 4

_______ is a process resulting in the perceptions of two parties that they are working in opposition to each other in ways that result in feelings of discomfort or animosity.

Accepted Answer

The answer of _______ is a process resulting in the...

Question 5

Conflict based on whistle-blowing is primarily part of

Accepted Answer

A) legal conflict. 
B) task conflict. 
C) process conflict. 
D) relationship conflict. 
E) competition. 
A) legal conflict. 
B) task conflict. 
C) process conflict. 
D) relationship conflict. 
E) competition.

Question 6

In which of these is interdependence activities flow both ways between units?

Accepted Answer

A) Pooled interdependence 
B) Sequential interdependence 
C) Reciprocal interdependence 
D) Intergroup interdependence 
E) Intrapersonal interdependence 
A) Pooled interdependence 
B) Sequential interdependence 
C) Reciprocal interdependence 
D) Intergroup interdependence 
E) Intrapersonal interdependence

Question 7

Match the following:
-conflict resolution

Accepted Answer

A) lowest level of interdependence 
B) measure perceptions and attitudes 
C) building relationships 
D) getting agreements 
E) perceptions of working in opposition
F)win-win negotiations
G)friendly interactions
H)goals incompatible; interactions important
I)interpersonal issues
J)conflict resolution by an outsider
K)goals and content of work
L)different perceptions between organizations
M)proper planning
N)how to achieve goals and do the work
O)promote group effectiveness
P)goals may differ but be compatible
Q)situational characteristics
R)used when conflict causes major disruptions
S)two or more parties reach an agreement
T)mathematical models 
A) lowest level of interdependence 
B) measure perceptions and attitudes 
C) building relationships 
D) getting agreements 
E) perceptions of working in opposition
F)win-win negotiations
G)friendly interactions
H)goals incompatible; interactions important
I)interpersonal issues
J)conflict resolution by an outsider
K)goals and content of work
L)different perceptions between organizations
M)proper planning
N)how to achieve goals and do the work
O)promote group effectiveness
P)goals may differ but be compatible
Q)situational characteristics
R)used when conflict causes major disruptions
S)two or more parties reach an agreement
T)mathematical models

Question 8

Goals are neither completely compatible nor completely incompatible and interactions are moderately important to goal attainment in

Accepted Answer

A) competition. 
B) collaboration. 
C) compromise. 
D) accommodation. 
E) avoidance. 
A) competition. 
B) collaboration. 
C) compromise. 
D) accommodation. 
E) avoidance.

Question 9

_____ conflict may arise when there are differences in perceptions between organizations.

Accepted Answer

A) Legal 
B) Task 
C) Process 
D) Relationship 
E) Interpersonal 
A) Legal 
B) Task 
C) Process 
D) Relationship 
E) Interpersonal

Question 10

Describe, discuss, and give examples of the factors that cause conflicts between individuals and groups.

Accepted Answer

Conflicts between individuals and groups

Question 11

At Auto International, a group of salespersons cannot agree on different department goals, as well as how such goals might be satisfied. The sales group is experiencing

Accepted Answer

A) legal conflict. 
B) task conflict. 
C) process conflict. 
D) relationship conflict. 
E) competition. 
A) legal conflict. 
B) task conflict. 
C) process conflict. 
D) relationship conflict. 
E) competition.

Question 12

Third-party peacemakers usually come from inside the organization.

Accepted Answer

A) True 
 B)False

Question 13

Smallville Hospital has only one portable X-ray machine. The emergency room staff claims to have the greatest need for the machine, but the surgeons in the operating room demand ready access to the machine. The conflict between these two groups is a result of

Accepted Answer

A) different goals. 
B) scarce resources. 
C) personality clashes. 
D) excessive competitiveness. 
E) interpersonal conflict. 
A) different goals. 
B) scarce resources. 
C) personality clashes. 
D) excessive competitiveness. 
E) interpersonal conflict.

Question 14

Match the following:
-accommodation

Accepted Answer

A) lowest level of interdependence 
B) measure perceptions and attitudes 
C) building relationships 
D) getting agreements 
E) perceptions of working in opposition
F)win-win negotiations
G)friendly interactions
H)goals incompatible; interactions important
I)interpersonal issues
J)conflict resolution by an outsider
K)goals and content of work
L)different perceptions between organizations
M)proper planning
N)how to achieve goals and do the work
O)promote group effectiveness
P)goals may differ but be compatible
Q)situational characteristics
R)used when conflict causes major disruptions
S)two or more parties reach an agreement
T)mathematical models 
A) lowest level of interdependence 
B) measure perceptions and attitudes 
C) building relationships 
D) getting agreements 
E) perceptions of working in opposition
F)win-win negotiations
G)friendly interactions
H)goals incompatible; interactions important
I)interpersonal issues
J)conflict resolution by an outsider
K)goals and content of work
L)different perceptions between organizations
M)proper planning
N)how to achieve goals and do the work
O)promote group effectiveness
P)goals may differ but be compatible
Q)situational characteristics
R)used when conflict causes major disruptions
S)two or more parties reach an agreement
T)mathematical models

Question 15

Intergroup conflict involves issues between two or more organizational groups.

Accepted Answer

A) True 
 B)False

Question 16

Match the following:
-team-building activities

Accepted Answer

A) lowest level of interdependence 
B) measure perceptions and attitudes 
C) building relationships 
D) getting agreements 
E) perceptions of working in opposition
F)win-win negotiations
G)friendly interactions
H)goals incompatible; interactions important
I)interpersonal issues
J)conflict resolution by an outsider
K)goals and content of work
L)different perceptions between organizations
M)proper planning
N)how to achieve goals and do the work
O)promote group effectiveness
P)goals may differ but be compatible
Q)situational characteristics
R)used when conflict causes major disruptions
S)two or more parties reach an agreement
T)mathematical models 
A) lowest level of interdependence 
B) measure perceptions and attitudes 
C) building relationships 
D) getting agreements 
E) perceptions of working in opposition
F)win-win negotiations
G)friendly interactions
H)goals incompatible; interactions important
I)interpersonal issues
J)conflict resolution by an outsider
K)goals and content of work
L)different perceptions between organizations
M)proper planning
N)how to achieve goals and do the work
O)promote group effectiveness
P)goals may differ but be compatible
Q)situational characteristics
R)used when conflict causes major disruptions
S)two or more parties reach an agreement
T)mathematical models

Question 17

Excessively competitive employees will not generally continue to have conflict after the "competition" is over.

Accepted Answer

A) True 
 B)False

Question 18

_______ was developed by economists using mathematical models to predict the outcome of negotiation situations.

Accepted Answer

The answer of _______ was developed by economists using mathematical...

Question 19

When there are differences of perceptions between organizations, ______ conflict may arise.

Accepted Answer

The answer of When there are differences of perceptions between...

Question 20

Match the following:
-second step in win-win negotiations

Accepted Answer

A) lowest level of interdependence 
B) measure perceptions and attitudes 
C) building relationships 
D) getting agreements 
E) perceptions of working in opposition
F)win-win negotiations
G)friendly interactions
H)goals incompatible; interactions important
I)interpersonal issues
J)conflict resolution by an outsider
K)goals and content of work
L)different perceptions between organizations
M)proper planning
N)how to achieve goals and do the work
O)promote group effectiveness
P)goals may differ but be compatible
Q)situational characteristics
R)used when conflict causes major disruptions
S)two or more parties reach an agreement
T)mathematical models 
A) lowest level of interdependence 
B) measure perceptions and attitudes 
C) building relationships 
D) getting agreements 
E) perceptions of working in opposition
F)win-win negotiations
G)friendly interactions
H)goals incompatible; interactions important
I)interpersonal issues
J)conflict resolution by an outsider
K)goals and content of work
L)different perceptions between organizations
M)proper planning
N)how to achieve goals and do the work
O)promote group effectiveness
P)goals may differ but be compatible
Q)situational characteristics
R)used when conflict causes major disruptions
S)two or more parties reach an agreement
T)mathematical models

_______ occurs when goals are compatible but the interactions are not considered important to overall goal attainment.

Task conflict in organizations is based on differing goals and the content of work.

The assumption at the end of a win-win negotiation is that the different parties will have their needs satisfied.

_______ is a process resulting in the perceptions of two parties that they are working in opposition to each other in ways that result in feelings of discomfort or animosity.

Conflict based on whistle-blowing is primarily part of

In which of these is interdependence activities flow both ways between units?

Match the following: -conflict resolution

Goals are neither completely compatible nor completely incompatible and interactions are moderately important to goal attainment in

_____ conflict may arise when there are differences in perceptions between organizations.

Describe, discuss, and give examples of the factors that cause conflicts between individuals and groups.

At Auto International, a group of salespersons cannot agree on different department goals, as well as how such goals might be satisfied. The sales group is experiencing

Third-party peacemakers usually come from inside the organization.

Smallville Hospital has only one portable X-ray machine. The emergency room staff claims to have the greatest need for the machine, but the surgeons in the operating room demand ready access to the machine. The conflict between these two groups is a result of

Match the following: -accommodation

Intergroup conflict involves issues between two or more organizational groups.

Match the following: -team-building activities

Excessively competitive employees will not generally continue to have conflict after the "competition" is over.

_______ was developed by economists using mathematical models to predict the outcome of negotiation situations.

When there are differences of perceptions between organizations, ______ conflict may arise.

Match the following: -second step in win-win negotiations

An Overview of Organizational Behavior

The Changing Environment of Organizations

Foundations of Individual Behavior

Motivation in Organizations

Motivating Employee Performance Through Work

Motivating Employee Performance Through Rewards

Managing Stress and the Work-Life Balance

Decision Making and Problem Solving

Foundations of Interpersonal and Group Behavior

Using Teams in Organizations

Communication in Organizations

Traditional Models for Understanding Leadership

Contemporary Views of Leadership in Organizations

Power, Politics, and Organizational Justice

Organization Design

Organization Culture

Organization Change and Development

Filters

Exam 15: Conflict and Negotiation in Organizations

_______ occurs when goals are compatible but the interactions are not considered important to overall goal attainment.

Task conflict in organizations is based on differing goals and the content of work.

The assumption at the end of a win-win negotiation is that the different parties will have their needs satisfied.

_______ is a process resulting in the perceptions of two parties that they are working in opposition to each other in ways that result in feelings of discomfort or animosity.

Conflict based on whistle-blowing is primarily part of

In which of these is interdependence activities flow both ways between units?

Match the following: -conflict resolution

Goals are neither completely compatible nor completely incompatible and interactions are moderately important to goal attainment in

_____ conflict may arise when there are differences in perceptions between organizations.

Describe, discuss, and give examples of the factors that cause conflicts between individuals and groups.

At Auto International, a group of salespersons cannot agree on different department goals, as well as how such goals might be satisfied. The sales group is experiencing

Third-party peacemakers usually come from inside the organization.

Smallville Hospital has only one portable X-ray machine. The emergency room staff claims to have the greatest need for the machine, but the surgeons in the operating room demand ready access to the machine. The conflict between these two groups is a result of

Match the following: -accommodation

Intergroup conflict involves issues between two or more organizational groups.

Match the following: -team-building activities

Excessively competitive employees will not generally continue to have conflict after the "competition" is over.

_______ was developed by economists using mathematical models to predict the outcome of negotiation situations.

When there are differences of perceptions between organizations, ______ conflict may arise.

Match the following: -second step in win-win negotiations

An Overview of Organizational Behavior

The Changing Environment of Organizations

Foundations of Individual Behavior

Motivation in Organizations

Motivating Employee Performance Through Work

Motivating Employee Performance Through Rewards

Managing Stress and the Work-Life Balance

Decision Making and Problem Solving

Foundations of Interpersonal and Group Behavior

Using Teams in Organizations

Communication in Organizations

Traditional Models for Understanding Leadership

Contemporary Views of Leadership in Organizations

Power, Politics, and Organizational Justice

Organization Design

Organization Culture

Organization Change and Development

Filters