Question 1

Describe three communication methods and give examples of each.

Accepted Answer

1. Verbal communication: This method involves speaking and listening. Examples of verbal communication include face-to-face conversations, phone calls, and video conferences.

2. Written communication: This method involves the use of written words to convey a message. Examples of written communication include emails, letters, memos, and reports.

3. Nonverbal communication: This method involves conveying a message without using words. Examples of nonverbal communication include body language, facial expressions, and gestures.

Question 2

All of the following are examples of "body language" EXCEPT:

Accepted Answer

A) smiling. 
B) frowning. 
C) shouting. 
D) making eye contact. 
E) sitting back with arms folded. 
A) smiling. 
B) frowning. 
C) shouting. 
D) making eye contact. 
E) sitting back with arms folded. C

Question 3

The principle type of noise is called channel noise, which is associated with the medium.

Accepted Answer

A) True 
 B)False  True

Question 4

Which of these is the feedback portion of communication that enables a receiver to indicate receipt and understanding of a message?

Accepted Answer

A) Tele-simplex 
B) Response key 
C) Grapevine 
D) Transmission 
E) Verification 
A) Tele-simplex 
B) Response key 
C) Grapevine 
D) Transmission 
E) Verification

Question 5

What is the most common form of written communication in organizations?

Accepted Answer

A) E-mail 
B) Speeches 
C) Letters 
D) Reports 
E) Forms 
A) E-mail 
B) Speeches 
C) Letters 
D) Reports 
E) Forms

Question 6

In which of these each member communicates with the people on both sides but with no one else?

Accepted Answer

A) Star 
B) Circle 
C) Chain 
D) Wheel 
E) All-channel 
A) Star 
B) Circle 
C) Chain 
D) Wheel 
E) All-channel

Question 7

To share information with members of the organization is one of the key purposes of organizational communication.

Accepted Answer

A) True 
 B)False

Question 8

Discuss what it means for an organization to develop a balanced information network.

Accepted Answer

Developing a balanced information networ

Question 9

Upward communication usually provides feedback to

Accepted Answer

A) subordinates. 
B) peers. 
C) top managers. 
D) customers. 
E) entry-level and transfer employees. 
A) subordinates. 
B) peers. 
C) top managers. 
D) customers. 
E) entry-level and transfer employees.

Question 10

All of the following are forms of nonverbal communication EXCEPT:

Accepted Answer

A) a pat on the shoulder. 
B) giving a speech. 
C) frowning. 
D) plush carpeting. 
E) the layout of office furniture. 
A) a pat on the shoulder. 
B) giving a speech. 
C) frowning. 
D) plush carpeting. 
E) the layout of office furniture.

Question 11

_____ communication takes place informally, during task activities, and throughout meetings.

Accepted Answer

A) Internet 
B) Oral 
C) Environmental 
D) Secondary 
E) Primary 
A) Internet 
B) Oral 
C) Environmental 
D) Secondary 
E) Primary

Question 12

Communication fidelity is the degree to which individuals utilize informal and nonverbal types of communication.

Accepted Answer

A) True 
 B)False

Question 13

Recent studies identified ______ communication skills as the number-one criterion for hiring new college graduates.

Accepted Answer

The answer of Recent studies identified ______ communication skills as...

Question 14

The receiver responds with _______ to the original source in order to verify receipt and understanding of the message.

Accepted Answer

The answer of The receiver responds with _______ to the...

Question 15

The eyes the most expressive component of the facial display.

Accepted Answer

A) True 
 B)False

Question 16

Match the following:
-liaison

Accepted Answer

A) decides whether to decode the message 
B) serves as a bridge between groups 
C) receiver interprets the meaning of a message 
D) efficient communication within close group 
E) informal system of communication
F)the process of verifying the message
G)a link to the external environment
H)occurs through a medium
I)study meaning in languages
J)channel or path of transmission
K)tend to work alone and communicate little
L)exchange information and share meaning
M)feedback portion of communication
N)interferes with the intended communication
O)encodes the message
P)disturbance in communication
Q)translating ideas into symbols
R)controls information flow
S)person at the end of spoke and in the middle
T)all members communicate with all other members. 
A) decides whether to decode the message 
B) serves as a bridge between groups 
C) receiver interprets the meaning of a message 
D) efficient communication within close group 
E) informal system of communication
F)the process of verifying the message
G)a link to the external environment
H)occurs through a medium
I)study meaning in languages
J)channel or path of transmission
K)tend to work alone and communicate little
L)exchange information and share meaning
M)feedback portion of communication
N)interferes with the intended communication
O)encodes the message
P)disturbance in communication
Q)translating ideas into symbols
R)controls information flow
S)person at the end of spoke and in the middle
T)all members communicate with all other members.

Question 17

Rohan generally serves as a bridge between groups in his division at ABC Manufacturing, tying groups together and facilitating the communication flow needed to integrate group activities. Rohan can be described as which of these?

Accepted Answer

A) Isolate 
B) Cosmopolite 
C) Gatekeeper 
D) Liaison 
E) Bridge 
A) Isolate 
B) Cosmopolite 
C) Gatekeeper 
D) Liaison 
E) Bridge

Question 18

The real increases in organizational productivity due to information technology come from

Accepted Answer

A) the increased speed of message transfer. 
B) the increased volume of messages. 
C) the heightened awareness of cultural diversity. 
D) the ability to communicate in new and different ways. 
E) the reduction in paperwork. 
A) the increased speed of message transfer. 
B) the increased volume of messages. 
C) the heightened awareness of cultural diversity. 
D) the ability to communicate in new and different ways. 
E) the reduction in paperwork.

Question 19

The ____ is the individual, group, or organization interested in communicating a message to another party.

Accepted Answer

A) noise 
B) receiver 
C) decoding 
D) transmission 
E) source 
A) noise 
B) receiver 
C) decoding 
D) transmission 
E) source

Question 20

Decoding is the process through which the symbols that represent the message are sent to the receiver.

Accepted Answer

A) True 
 B)False

Describe three communication methods and give examples of each.

All of the following are examples of "body language" EXCEPT:

The principle type of noise is called channel noise, which is associated with the medium.

Which of these is the feedback portion of communication that enables a receiver to indicate receipt and understanding of a message?

What is the most common form of written communication in organizations?

In which of these each member communicates with the people on both sides but with no one else?

To share information with members of the organization is one of the key purposes of organizational communication.

Discuss what it means for an organization to develop a balanced information network.

Upward communication usually provides feedback to

All of the following are forms of nonverbal communication EXCEPT:

_____ communication takes place informally, during task activities, and throughout meetings.

Communication fidelity is the degree to which individuals utilize informal and nonverbal types of communication.

Recent studies identified ______ communication skills as the number-one criterion for hiring new college graduates.

The receiver responds with _______ to the original source in order to verify receipt and understanding of the message.

The eyes the most expressive component of the facial display.

Match the following: -liaison

Rohan generally serves as a bridge between groups in his division at ABC Manufacturing, tying groups together and facilitating the communication flow needed to integrate group activities. Rohan can be described as which of these?

The real increases in organizational productivity due to information technology come from

The ____ is the individual, group, or organization interested in communicating a message to another party.

Decoding is the process through which the symbols that represent the message are sent to the receiver.

An Overview of Organizational Behavior

The Changing Environment of Organizations

Foundations of Individual Behavior

Motivation in Organizations

Motivating Employee Performance Through Work

Motivating Employee Performance Through Rewards

Managing Stress and the Work-Life Balance

Decision Making and Problem Solving

Foundations of Interpersonal and Group Behavior

Using Teams in Organizations

Traditional Models for Understanding Leadership

Contemporary Views of Leadership in Organizations

Power, Politics, and Organizational Justice

Conflict and Negotiation in Organizations

Organization Design

Organization Culture

Organization Change and Development

Filters

Exam 11: Communication in Organizations

Describe three communication methods and give examples of each.

All of the following are examples of "body language" EXCEPT:

The principle type of noise is called channel noise, which is associated with the medium.

Which of these is the feedback portion of communication that enables a receiver to indicate receipt and understanding of a message?

What is the most common form of written communication in organizations?

In which of these each member communicates with the people on both sides but with no one else?

To share information with members of the organization is one of the key purposes of organizational communication.

Discuss what it means for an organization to develop a balanced information network.

Upward communication usually provides feedback to

All of the following are forms of nonverbal communication EXCEPT:

_____ communication takes place informally, during task activities, and throughout meetings.

Communication fidelity is the degree to which individuals utilize informal and nonverbal types of communication.

Recent studies identified ______ communication skills as the number-one criterion for hiring new college graduates.

The receiver responds with _______ to the original source in order to verify receipt and understanding of the message.

The eyes the most expressive component of the facial display.

Match the following: -liaison

Rohan generally serves as a bridge between groups in his division at ABC Manufacturing, tying groups together and facilitating the communication flow needed to integrate group activities. Rohan can be described as which of these?

The real increases in organizational productivity due to information technology come from

The ____ is the individual, group, or organization interested in communicating a message to another party.

Decoding is the process through which the symbols that represent the message are sent to the receiver.

An Overview of Organizational Behavior

The Changing Environment of Organizations

Foundations of Individual Behavior

Motivation in Organizations

Motivating Employee Performance Through Work

Motivating Employee Performance Through Rewards

Managing Stress and the Work-Life Balance

Decision Making and Problem Solving

Foundations of Interpersonal and Group Behavior

Using Teams in Organizations

Traditional Models for Understanding Leadership

Contemporary Views of Leadership in Organizations

Power, Politics, and Organizational Justice

Conflict and Negotiation in Organizations

Organization Design

Organization Culture

Organization Change and Development

Filters