Question 1

Competition for scarce ______ can lead to intergroup conflict.

Accepted Answer

The answer of Competition for scarce ______ can lead to...

Question 2

Survey feedback includes all of the following EXCEPT:

Accepted Answer

A) each employee responds to a questionnaire. 
B) it measures perceptions. 
C) it measures attitudes. 
D) it is administered by a third-party facilitator. 
E) everyone involved receives the results of the survey. 
A) each employee responds to a questionnaire. 
B) it measures perceptions. 
C) it measures attitudes. 
D) it is administered by a third-party facilitator. 
E) everyone involved receives the results of the survey.

Question 3

When two party's goals are incompatible, but their interactions are important to meeting their goals, which reaction to conflict is likely to occur?

Accepted Answer

A) Competition 
B) Collaboration 
C) Compromise 
D) Accommodation 
E) Avoidance 
A) Competition 
B) Collaboration 
C) Compromise 
D) Accommodation 
E) Avoidance

Question 4

Routine conflict management can be handled via which of the following technique?

Accepted Answer

A) Use of a hierarchy 
B) Use of rules and procedures 
C) Use of third-party peacemaking 
D) Use of delegation roles 
E) Use of task forces 
A) Use of a hierarchy 
B) Use of rules and procedures 
C) Use of third-party peacemaking 
D) Use of delegation roles 
E) Use of task forces

Question 5

To manage conflict, when an organization places one manager in charge of people, groups, or departments in conflict, the organization is using which of the following technique to manage conflict?

Accepted Answer

A) Use of a hierarchy 
B) Use of rules and procedures 
C) Use of third-party peacemaking 
D) Use of delegation roles 
E) Use of task forces 
A) Use of a hierarchy 
B) Use of rules and procedures 
C) Use of third-party peacemaking 
D) Use of delegation roles 
E) Use of task forces

Question 6

Match the following:
-PRAM model

Accepted Answer

A) lowest level of interdependence 
B) measure perceptions and attitudes 
C) building relationships 
D) getting agreements 
E) perceptions of working in opposition
F)win-win negotiations
G)friendly interactions
H)goals incompatible; interactions important
I)interpersonal issues
J)conflict resolution by an outsider
K)goals and content of work
L)different perceptions between organizations
M)proper planning
N)how to achieve goals and do the work
O)promote group effectiveness
P)goals may differ but be compatible
Q)situational characteristics
R)used when conflict causes major disruptions
S)two or more parties reach an agreement
T)mathematical models 
A) lowest level of interdependence 
B) measure perceptions and attitudes 
C) building relationships 
D) getting agreements 
E) perceptions of working in opposition
F)win-win negotiations
G)friendly interactions
H)goals incompatible; interactions important
I)interpersonal issues
J)conflict resolution by an outsider
K)goals and content of work
L)different perceptions between organizations
M)proper planning
N)how to achieve goals and do the work
O)promote group effectiveness
P)goals may differ but be compatible
Q)situational characteristics
R)used when conflict causes major disruptions
S)two or more parties reach an agreement
T)mathematical models

Question 7

The methods to stimulate conflict under controlled conditions include all of the following EXCEPT:

Accepted Answer

A) altering the physical location of groups. 
B) forces absolute obedience to superiors. 
C) forcing more resource sharing. 
D) implementing changes in relationships among groups. 
E) training programs can be used to increase employee awareness. 
A) altering the physical location of groups. 
B) forces absolute obedience to superiors. 
C) forcing more resource sharing. 
D) implementing changes in relationships among groups. 
E) training programs can be used to increase employee awareness.

Question 8

In collaborative interaction,

Accepted Answer

A) tangible goals replace intangible ones. 
B) sequential interdependence must exist. 
C) goals may differ but be compatible. 
D) conflict is almost always based on personality clashes. 
E) the interaction between the parties is unimportant. 
A) tangible goals replace intangible ones. 
B) sequential interdependence must exist. 
C) goals may differ but be compatible. 
D) conflict is almost always based on personality clashes. 
E) the interaction between the parties is unimportant.

Question 9

Describe the different levels of task interdependence and the relation of each level to conflict in organizations.

Accepted Answer

Task interdependence refers to the degre

Question 10

Match the following:
-legal conflict

Accepted Answer

A) lowest level of interdependence 
B) measure perceptions and attitudes 
C) building relationships 
D) getting agreements 
E) perceptions of working in opposition
F)win-win negotiations
G)friendly interactions
H)goals incompatible; interactions important
I)interpersonal issues
J)conflict resolution by an outsider
K)goals and content of work
L)different perceptions between organizations
M)proper planning
N)how to achieve goals and do the work
O)promote group effectiveness
P)goals may differ but be compatible
Q)situational characteristics
R)used when conflict causes major disruptions
S)two or more parties reach an agreement
T)mathematical models 
A) lowest level of interdependence 
B) measure perceptions and attitudes 
C) building relationships 
D) getting agreements 
E) perceptions of working in opposition
F)win-win negotiations
G)friendly interactions
H)goals incompatible; interactions important
I)interpersonal issues
J)conflict resolution by an outsider
K)goals and content of work
L)different perceptions between organizations
M)proper planning
N)how to achieve goals and do the work
O)promote group effectiveness
P)goals may differ but be compatible
Q)situational characteristics
R)used when conflict causes major disruptions
S)two or more parties reach an agreement
T)mathematical models

Question 11

Conflict between a manufacturer and the Occupational Safety and Health Administration (OSHA) is an example of conflict between and organization and _______.

Accepted Answer

The answer of Conflict between a manufacturer and the Occupational...

Question 12

In pooled interdependence, the output of each unit is combined at the organizational level.

Accepted Answer

A) True 
 B)False

Question 13

At Westin Hotel, when activities flow both ways between the front desk, reservations, food and beverage, and housekeeping, which one of the following forms of interdependence exists?

Accepted Answer

A) Pooled interdependence 
B) Sequential interdependence 
C) Reciprocal interdependence 
D) Intergroup interdependence 
E) Intrapersonal interdependence 
A) Pooled interdependence 
B) Sequential interdependence 
C) Reciprocal interdependence 
D) Intergroup interdependence 
E) Intrapersonal interdependence

Question 14

Avoidance occurs when the interaction between groups is very important to goal attainment, and the goals are compatible.

Accepted Answer

A) True 
 B)False

Question 15

When interdependence is complex and several groups and/or individuals are involved in conflict, a liaison may not be sufficient so a(n) _______ may be formed from representatives from each department.

Accepted Answer

The answer of When interdependence is complex and several groups...

Question 16

Explain two different interpersonal techniques that can be used to manage conflict. How does each technique maintain a moderate level of conflict?

Accepted Answer

1. Active Listening: Active listening is

Question 17

Either too much or too little conflict may result in low _______.

Accepted Answer

The answer of Either too much or too little conflict...

Question 18

Match the following:
-relationship conflict

Accepted Answer

A) lowest level of interdependence 
B) measure perceptions and attitudes 
C) building relationships 
D) getting agreements 
E) perceptions of working in opposition
F)win-win negotiations
G)friendly interactions
H)goals incompatible; interactions important
I)interpersonal issues
J)conflict resolution by an outsider
K)goals and content of work
L)different perceptions between organizations
M)proper planning
N)how to achieve goals and do the work
O)promote group effectiveness
P)goals may differ but be compatible
Q)situational characteristics
R)used when conflict causes major disruptions
S)two or more parties reach an agreement
T)mathematical models 
A) lowest level of interdependence 
B) measure perceptions and attitudes 
C) building relationships 
D) getting agreements 
E) perceptions of working in opposition
F)win-win negotiations
G)friendly interactions
H)goals incompatible; interactions important
I)interpersonal issues
J)conflict resolution by an outsider
K)goals and content of work
L)different perceptions between organizations
M)proper planning
N)how to achieve goals and do the work
O)promote group effectiveness
P)goals may differ but be compatible
Q)situational characteristics
R)used when conflict causes major disruptions
S)two or more parties reach an agreement
T)mathematical models

Question 19

The lowest level of interdependence is pooled interdependence.

Accepted Answer

A) True 
 B)False

Question 20

________ decision analytic approach focuses on providing advice to negotiators actively involved in negotiation.

Accepted Answer

The answer of ________ decision analytic approach focuses on providing...

Competition for scarce ______ can lead to intergroup conflict.

Survey feedback includes all of the following EXCEPT:

When two party's goals are incompatible, but their interactions are important to meeting their goals, which reaction to conflict is likely to occur?

Routine conflict management can be handled via which of the following technique?

To manage conflict, when an organization places one manager in charge of people, groups, or departments in conflict, the organization is using which of the following technique to manage conflict?

Match the following: -PRAM model

The methods to stimulate conflict under controlled conditions include all of the following EXCEPT:

In collaborative interaction,

Describe the different levels of task interdependence and the relation of each level to conflict in organizations.

Match the following: -legal conflict

Conflict between a manufacturer and the Occupational Safety and Health Administration (OSHA) is an example of conflict between and organization and _______.

In pooled interdependence, the output of each unit is combined at the organizational level.

At Westin Hotel, when activities flow both ways between the front desk, reservations, food and beverage, and housekeeping, which one of the following forms of interdependence exists?

Avoidance occurs when the interaction between groups is very important to goal attainment, and the goals are compatible.

When interdependence is complex and several groups and/or individuals are involved in conflict, a liaison may not be sufficient so a(n) _______ may be formed from representatives from each department.

Explain two different interpersonal techniques that can be used to manage conflict. How does each technique maintain a moderate level of conflict?

Either too much or too little conflict may result in low _______.

Match the following: -relationship conflict

The lowest level of interdependence is pooled interdependence.

________ decision analytic approach focuses on providing advice to negotiators actively involved in negotiation.

An Overview of Organizational Behavior

The Changing Environment of Organizations

Foundations of Individual Behavior

Motivation in Organizations

Motivating Employee Performance Through Work

Motivating Employee Performance Through Rewards

Managing Stress and the Work-Life Balance

Decision Making and Problem Solving

Foundations of Interpersonal and Group Behavior

Using Teams in Organizations

Communication in Organizations

Traditional Models for Understanding Leadership

Contemporary Views of Leadership in Organizations

Power, Politics, and Organizational Justice

Organization Design

Organization Culture

Organization Change and Development

Filters

Exam 15: Conflict and Negotiation in Organizations

Competition for scarce ______ can lead to intergroup conflict.

Survey feedback includes all of the following EXCEPT:

When two party's goals are incompatible, but their interactions are important to meeting their goals, which reaction to conflict is likely to occur?

Routine conflict management can be handled via which of the following technique?

To manage conflict, when an organization places one manager in charge of people, groups, or departments in conflict, the organization is using which of the following technique to manage conflict?

Match the following: -PRAM model

The methods to stimulate conflict under controlled conditions include all of the following EXCEPT:

In collaborative interaction,

Describe the different levels of task interdependence and the relation of each level to conflict in organizations.

Match the following: -legal conflict

Conflict between a manufacturer and the Occupational Safety and Health Administration (OSHA) is an example of conflict between and organization and _______.

In pooled interdependence, the output of each unit is combined at the organizational level.

At Westin Hotel, when activities flow both ways between the front desk, reservations, food and beverage, and housekeeping, which one of the following forms of interdependence exists?

Avoidance occurs when the interaction between groups is very important to goal attainment, and the goals are compatible.

When interdependence is complex and several groups and/or individuals are involved in conflict, a liaison may not be sufficient so a(n) _______ may be formed from representatives from each department.

Explain two different interpersonal techniques that can be used to manage conflict. How does each technique maintain a moderate level of conflict?

Either too much or too little conflict may result in low _______.

Match the following: -relationship conflict

The lowest level of interdependence is pooled interdependence.

________ decision analytic approach focuses on providing advice to negotiators actively involved in negotiation.

An Overview of Organizational Behavior

The Changing Environment of Organizations

Foundations of Individual Behavior

Motivation in Organizations

Motivating Employee Performance Through Work

Motivating Employee Performance Through Rewards

Managing Stress and the Work-Life Balance

Decision Making and Problem Solving

Foundations of Interpersonal and Group Behavior

Using Teams in Organizations

Communication in Organizations

Traditional Models for Understanding Leadership

Contemporary Views of Leadership in Organizations

Power, Politics, and Organizational Justice

Organization Design

Organization Culture

Organization Change and Development

Filters