Question 1

Differentiate between task, process, relationship, and legal conflict. Which form is most common in organizations?

Accepted Answer

Task, process, relationship, and legal c

Question 2

Accommodation, as a reaction to conflict, occurs when

Accepted Answer

A) goals are incompatible and interaction is important to meeting goals. 
B) goals are neither completely compatible nor incompatible and interaction is moderately important for goal attainment. 
C) goals are compatible and interaction is important to meet goals. 
D) goals are compatible and interaction is not important to goal attainment. 
E) goals are incompatible and interaction is relatively unimportant to either party. 
A) goals are incompatible and interaction is important to meeting goals. 
B) goals are neither completely compatible nor incompatible and interaction is moderately important for goal attainment. 
C) goals are compatible and interaction is important to meet goals. 
D) goals are compatible and interaction is not important to goal attainment. 
E) goals are incompatible and interaction is relatively unimportant to either party.

Question 3

The overall purpose of a superordinate goal is to

Accepted Answer

A) divert attention away from the organizational goals. 
B) promote more competition among groups. 
C) foster collaboration between two conflicting parties. 
D) focus attention on the source of the conflict. 
E) reduce the prevalence of intergroup norms. 
A) divert attention away from the organizational goals. 
B) promote more competition among groups. 
C) foster collaboration between two conflicting parties. 
D) focus attention on the source of the conflict. 
E) reduce the prevalence of intergroup norms.

Question 4

________ activities are intended to enhance the effectiveness and satisfaction of individuals who work in groups or teams to promote overall group effectiveness.

Accepted Answer

The answer of ________ activities are intended to enhance the...

Question 5

The PRAM four-step approach proposed that proper preparation, building regimes, getting agreements, and mastering training are the key steps to successful negotiation.

Accepted Answer

A) True 
 B)False

Question 6

Using representatives drawn from each relevant group to facilitate conflict resolution involves the

Accepted Answer

A) use of a hierarchy. 
B) use of rules and procedures. 
C) use of third-party peacemaking. 
D) use of liaison roles. 
E) use of task forces. 
A) use of a hierarchy. 
B) use of rules and procedures. 
C) use of third-party peacemaking. 
D) use of liaison roles. 
E) use of task forces.

Question 7

Contract negotiations between union and management are usually examples of ________.

Accepted Answer

The answer of Contract negotiations between union and management are...

Question 8

The degree to which two party's goals can be achieved simultaneously is called goal

Accepted Answer

A) interdependence. 
B) reciprocity. 
C) accommodation. 
D) avoidance. 
E) compatibility. 
A) interdependence. 
B) reciprocity. 
C) accommodation. 
D) avoidance. 
E) compatibility.

Question 9

_____ arises when parties experience different interpersonal issues and concerns.

Accepted Answer

A) Legal conflict 
B) Task conflict 
C) Process conflict 
D) Relationship conflict 
E) Competition 
A) Legal conflict 
B) Task conflict 
C) Process conflict 
D) Relationship conflict 
E) Competition

Question 10

Conflict can arise between a company and parts of its environment such as suppliers and regulators.

Accepted Answer

A) True 
 B)False

Question 11

Match the following:
-process conflict

Accepted Answer

A) lowest level of interdependence 
B) measure perceptions and attitudes 
C) building relationships 
D) getting agreements 
E) perceptions of working in opposition
F)win-win negotiations
G)friendly interactions
H)goals incompatible; interactions important
I)interpersonal issues
J)conflict resolution by an outsider
K)goals and content of work
L)different perceptions between organizations
M)proper planning
N)how to achieve goals and do the work
O)promote group effectiveness
P)goals may differ but be compatible
Q)situational characteristics
R)used when conflict causes major disruptions
S)two or more parties reach an agreement
T)mathematical models 
A) lowest level of interdependence 
B) measure perceptions and attitudes 
C) building relationships 
D) getting agreements 
E) perceptions of working in opposition
F)win-win negotiations
G)friendly interactions
H)goals incompatible; interactions important
I)interpersonal issues
J)conflict resolution by an outsider
K)goals and content of work
L)different perceptions between organizations
M)proper planning
N)how to achieve goals and do the work
O)promote group effectiveness
P)goals may differ but be compatible
Q)situational characteristics
R)used when conflict causes major disruptions
S)two or more parties reach an agreement
T)mathematical models

Question 12

The research of the individual differences approach to negotiation showed the positive results expected because situational variables enhanced the effects of the individual differences.

Accepted Answer

A) True 
 B)False

Question 13

The ______ approach does not treat negotiation as a game in which there are winners and losers.

Accepted Answer

The answer of The ______ approach does not treat negotiation...

Question 14

Describe, discuss, and give the advantages and disadvantages of game theory.

Accepted Answer

Game theory is a branch of mathematics a

Question 15

Game theory includes all of the following EXCEPT:

Accepted Answer

A) every alternative and outcome must be analyzed. 
B) the types of communication between negotiators. 
C) the order in which different parties make choices. 
D) it is a predictive model. 
E) every possible move is predicted. 
A) every alternative and outcome must be analyzed. 
B) the types of communication between negotiators. 
C) the order in which different parties make choices. 
D) it is a predictive model. 
E) every possible move is predicted.

Question 16

A task force may be created when the need for conflict management is acute.

Accepted Answer

A) True 
 B)False

Question 17

Match the following:
-third step in win-win negotiations

Accepted Answer

A) lowest level of interdependence 
B) measure perceptions and attitudes 
C) building relationships 
D) getting agreements 
E) perceptions of working in opposition
F)win-win negotiations
G)friendly interactions
H)goals incompatible; interactions important
I)interpersonal issues
J)conflict resolution by an outsider
K)goals and content of work
L)different perceptions between organizations
M)proper planning
N)how to achieve goals and do the work
O)promote group effectiveness
P)goals may differ but be compatible
Q)situational characteristics
R)used when conflict causes major disruptions
S)two or more parties reach an agreement
T)mathematical models 
A) lowest level of interdependence 
B) measure perceptions and attitudes 
C) building relationships 
D) getting agreements 
E) perceptions of working in opposition
F)win-win negotiations
G)friendly interactions
H)goals incompatible; interactions important
I)interpersonal issues
J)conflict resolution by an outsider
K)goals and content of work
L)different perceptions between organizations
M)proper planning
N)how to achieve goals and do the work
O)promote group effectiveness
P)goals may differ but be compatible
Q)situational characteristics
R)used when conflict causes major disruptions
S)two or more parties reach an agreement
T)mathematical models

Question 18

Game theory requires that every alternative and outcome be analyzed with probabilities and numerical outcomes reflecting the preferences for each outcome.

Accepted Answer

A) True 
 B)False

Question 19

Rhianna feels meeting as a department to discuss an issue is unimportant and believes the currently proposed solution to the issue is incompatible with her own goals. Rhianna is likely to adopt which reaction to conflict?

Accepted Answer

A) Competition 
B) Collaboration 
C) Compromise 
D) Accommodation 
E) Avoidance 
A) Competition 
B) Collaboration 
C) Compromise 
D) Accommodation 
E) Avoidance

Question 20

At ABC University, the finance department plans to grow based on several agreed upon goals, but department members can't seem to agree on how goals will actually be achieved. The finance department is experiencing

Accepted Answer

A) legal conflict. 
B) task conflict. 
C) process conflict. 
D) relationship conflict. 
E) competition. 
A) legal conflict. 
B) task conflict. 
C) process conflict. 
D) relationship conflict. 
E) competition.

Differentiate between task, process, relationship, and legal conflict. Which form is most common in organizations?

Accommodation, as a reaction to conflict, occurs when

The overall purpose of a superordinate goal is to

________ activities are intended to enhance the effectiveness and satisfaction of individuals who work in groups or teams to promote overall group effectiveness.

The PRAM four-step approach proposed that proper preparation, building regimes, getting agreements, and mastering training are the key steps to successful negotiation.

Using representatives drawn from each relevant group to facilitate conflict resolution involves the

Contract negotiations between union and management are usually examples of ________.

The degree to which two party's goals can be achieved simultaneously is called goal

_____ arises when parties experience different interpersonal issues and concerns.

Conflict can arise between a company and parts of its environment such as suppliers and regulators.

Match the following: -process conflict

The research of the individual differences approach to negotiation showed the positive results expected because situational variables enhanced the effects of the individual differences.

The ______ approach does not treat negotiation as a game in which there are winners and losers.

Describe, discuss, and give the advantages and disadvantages of game theory.

Game theory includes all of the following EXCEPT:

A task force may be created when the need for conflict management is acute.

Match the following: -third step in win-win negotiations

Game theory requires that every alternative and outcome be analyzed with probabilities and numerical outcomes reflecting the preferences for each outcome.

Rhianna feels meeting as a department to discuss an issue is unimportant and believes the currently proposed solution to the issue is incompatible with her own goals. Rhianna is likely to adopt which reaction to conflict?

At ABC University, the finance department plans to grow based on several agreed upon goals, but department members can't seem to agree on how goals will actually be achieved. The finance department is experiencing

An Overview of Organizational Behavior

The Changing Environment of Organizations

Foundations of Individual Behavior

Motivation in Organizations

Motivating Employee Performance Through Work

Motivating Employee Performance Through Rewards

Managing Stress and the Work-Life Balance

Decision Making and Problem Solving

Foundations of Interpersonal and Group Behavior

Using Teams in Organizations

Communication in Organizations

Traditional Models for Understanding Leadership

Contemporary Views of Leadership in Organizations

Power, Politics, and Organizational Justice

Organization Design

Organization Culture

Organization Change and Development

Filters

Exam 15: Conflict and Negotiation in Organizations

Differentiate between task, process, relationship, and legal conflict. Which form is most common in organizations?

Accommodation, as a reaction to conflict, occurs when

The overall purpose of a superordinate goal is to

________ activities are intended to enhance the effectiveness and satisfaction of individuals who work in groups or teams to promote overall group effectiveness.

The PRAM four-step approach proposed that proper preparation, building regimes, getting agreements, and mastering training are the key steps to successful negotiation.

Using representatives drawn from each relevant group to facilitate conflict resolution involves the

Contract negotiations between union and management are usually examples of ________.

The degree to which two party's goals can be achieved simultaneously is called goal

_____ arises when parties experience different interpersonal issues and concerns.

Conflict can arise between a company and parts of its environment such as suppliers and regulators.

Match the following: -process conflict

The research of the individual differences approach to negotiation showed the positive results expected because situational variables enhanced the effects of the individual differences.

The ______ approach does not treat negotiation as a game in which there are winners and losers.

Describe, discuss, and give the advantages and disadvantages of game theory.

Game theory includes all of the following EXCEPT:

A task force may be created when the need for conflict management is acute.

Match the following: -third step in win-win negotiations

Game theory requires that every alternative and outcome be analyzed with probabilities and numerical outcomes reflecting the preferences for each outcome.

Rhianna feels meeting as a department to discuss an issue is unimportant and believes the currently proposed solution to the issue is incompatible with her own goals. Rhianna is likely to adopt which reaction to conflict?

At ABC University, the finance department plans to grow based on several agreed upon goals, but department members can't seem to agree on how goals will actually be achieved. The finance department is experiencing

An Overview of Organizational Behavior

The Changing Environment of Organizations

Foundations of Individual Behavior

Motivation in Organizations

Motivating Employee Performance Through Work

Motivating Employee Performance Through Rewards

Managing Stress and the Work-Life Balance

Decision Making and Problem Solving

Foundations of Interpersonal and Group Behavior

Using Teams in Organizations

Communication in Organizations

Traditional Models for Understanding Leadership

Contemporary Views of Leadership in Organizations

Power, Politics, and Organizational Justice

Organization Design

Organization Culture

Organization Change and Development

Filters