Question 1

_______ occurs when the goals are incompatible, and the interactions are important to each part's meeting its goals.

Accepted Answer

The answer of _______ occurs when the goals are incompatible,...

Question 2

If two employees are fiercely competing for a job, but view each other's behaviors as inappropriate, then after the "winner" of the job is determined, the conflict

Accepted Answer

A) will change form. 
B) will finally be resolved. 
C) is likely to continue. 
D) is likely to extend to their subordinates. 
E) may extend to their supervisors. 
A) will change form. 
B) will finally be resolved. 
C) is likely to continue. 
D) is likely to extend to their subordinates. 
E) may extend to their supervisors.

Question 3

When attempting to resolve conflict, managers should first attempt to stop the conflict.

Accepted Answer

A) True 
 B)False

Question 4

At True Colors, Inc., the sales representatives often argue with the production employees because promised orders are often behind schedule. The production employees claim the sales representatives frequently fail to submit orders until they are already past due. The sales representatives and the production employees are experiencing

Accepted Answer

A) conflict between organization and environment. 
B) competition for scarce resources. 
C) intergroup conflict. 
D) interpersonal conflict. 
E) representative conflict. 
A) conflict between organization and environment. 
B) competition for scarce resources. 
C) intergroup conflict. 
D) interpersonal conflict. 
E) representative conflict.

Question 5

Describe, discuss, and give specific examples of a situation in which managers need to stimulate conflict in an organization.

Accepted Answer

Managers may need to stimulate conflict

Question 6

The degree of goal ______ is the extent to which the goals of two parties can be achieved simultaneously.

Accepted Answer

The answer of The degree of goal ______ is the...

Question 7

Which of these is NOT a type of reaction to conflict?

Accepted Answer

A) Competition 
B) Collaboration 
C) Compromise 
D) Contemplation 
E) Avoidance 
A) Competition 
B) Collaboration 
C) Compromise 
D) Contemplation 
E) Avoidance

Question 8

Which of these is considered the lowest level of interdependence?

Accepted Answer

A) Pooled interdependence 
B) Sequential interdependence 
C) Reciprocal interdependence 
D) Intergroup interdependence 
E) Intrapersonal interdependence 
A) Pooled interdependence 
B) Sequential interdependence 
C) Reciprocal interdependence 
D) Intergroup interdependence 
E) Intrapersonal interdependence

Question 9

Research finds that either too much or too little conflict has no impact on performance.

Accepted Answer

A) True 
 B)False

Question 10

Describe a situation in which manager would need to resolve conflict in their organizations. Outline some structural techniques managers can use to do this.

Accepted Answer

A situation in which a manager would nee

Question 11

When a trained external facilitator is called in to help manage substantial conflict, it is called _______ peacemaking.

Accepted Answer

The answer of When a trained external facilitator is called...

Question 12

At Hometown Hospital, a surgical team includes a surgeon, an anesthesiologist, and three technicians. Each member of the team needs information from the other members of the team to do his or her job. In this setting, which form of interdependence exists?

Accepted Answer

A) Pooled interdependence 
B) Sequential interdependence 
C) Reciprocal interdependence 
D) Intergroup interdependence 
E) Intrapersonal interdependence 
A) Pooled interdependence 
B) Sequential interdependence 
C) Reciprocal interdependence 
D) Intergroup interdependence 
E) Intrapersonal interdependence

Question 13

Match the following:
-an approach to negotiation

Accepted Answer

A) lowest level of interdependence 
B) measure perceptions and attitudes 
C) building relationships 
D) getting agreements 
E) perceptions of working in opposition
F)win-win negotiations
G)friendly interactions
H)goals incompatible; interactions important
I)interpersonal issues
J)conflict resolution by an outsider
K)goals and content of work
L)different perceptions between organizations
M)proper planning
N)how to achieve goals and do the work
O)promote group effectiveness
P)goals may differ but be compatible
Q)situational characteristics
R)used when conflict causes major disruptions
S)two or more parties reach an agreement
T)mathematical models 
A) lowest level of interdependence 
B) measure perceptions and attitudes 
C) building relationships 
D) getting agreements 
E) perceptions of working in opposition
F)win-win negotiations
G)friendly interactions
H)goals incompatible; interactions important
I)interpersonal issues
J)conflict resolution by an outsider
K)goals and content of work
L)different perceptions between organizations
M)proper planning
N)how to achieve goals and do the work
O)promote group effectiveness
P)goals may differ but be compatible
Q)situational characteristics
R)used when conflict causes major disruptions
S)two or more parties reach an agreement
T)mathematical models

Question 14

Match the following:
-game theory

Accepted Answer

A) lowest level of interdependence 
B) measure perceptions and attitudes 
C) building relationships 
D) getting agreements 
E) perceptions of working in opposition
F)win-win negotiations
G)friendly interactions
H)goals incompatible; interactions important
I)interpersonal issues
J)conflict resolution by an outsider
K)goals and content of work
L)different perceptions between organizations
M)proper planning
N)how to achieve goals and do the work
O)promote group effectiveness
P)goals may differ but be compatible
Q)situational characteristics
R)used when conflict causes major disruptions
S)two or more parties reach an agreement
T)mathematical models 
A) lowest level of interdependence 
B) measure perceptions and attitudes 
C) building relationships 
D) getting agreements 
E) perceptions of working in opposition
F)win-win negotiations
G)friendly interactions
H)goals incompatible; interactions important
I)interpersonal issues
J)conflict resolution by an outsider
K)goals and content of work
L)different perceptions between organizations
M)proper planning
N)how to achieve goals and do the work
O)promote group effectiveness
P)goals may differ but be compatible
Q)situational characteristics
R)used when conflict causes major disruptions
S)two or more parties reach an agreement
T)mathematical models

Question 15

Adding together the profit of all the Starbucks stores to determine overall business success is an example of

Accepted Answer

A) pooled interdependence. 
B) sequential interdependence. 
C) reciprocal interdependence. 
D) intergroup interdependence. 
E) intrapersonal interdependence. 
A) pooled interdependence. 
B) sequential interdependence. 
C) reciprocal interdependence. 
D) intergroup interdependence. 
E) intrapersonal interdependence.

Question 16

______ is the process in which two or more parties reach agreement on an issue even though they have different preferences regarding that issue.

Accepted Answer

The answer of ______ is the process in which two...

Question 17

Extreme conflict between organizations often must ultimately be resolved

Accepted Answer

A) after one organization is declared the "winner." 
B) in court. 
C) by first-line supervisors. 
D) by entry-level employees. 
E) in a lengthy shareholders meeting. 
A) after one organization is declared the "winner." 
B) in court. 
C) by first-line supervisors. 
D) by entry-level employees. 
E) in a lengthy shareholders meeting.

Question 18

Match the following:
-conflict

Accepted Answer

A) lowest level of interdependence 
B) measure perceptions and attitudes 
C) building relationships 
D) getting agreements 
E) perceptions of working in opposition
F)win-win negotiations
G)friendly interactions
H)goals incompatible; interactions important
I)interpersonal issues
J)conflict resolution by an outsider
K)goals and content of work
L)different perceptions between organizations
M)proper planning
N)how to achieve goals and do the work
O)promote group effectiveness
P)goals may differ but be compatible
Q)situational characteristics
R)used when conflict causes major disruptions
S)two or more parties reach an agreement
T)mathematical models 
A) lowest level of interdependence 
B) measure perceptions and attitudes 
C) building relationships 
D) getting agreements 
E) perceptions of working in opposition
F)win-win negotiations
G)friendly interactions
H)goals incompatible; interactions important
I)interpersonal issues
J)conflict resolution by an outsider
K)goals and content of work
L)different perceptions between organizations
M)proper planning
N)how to achieve goals and do the work
O)promote group effectiveness
P)goals may differ but be compatible
Q)situational characteristics
R)used when conflict causes major disruptions
S)two or more parties reach an agreement
T)mathematical models

Question 19

Match the following:
-collaboration

Accepted Answer

A) lowest level of interdependence 
B) measure perceptions and attitudes 
C) building relationships 
D) getting agreements 
E) perceptions of working in opposition
F)win-win negotiations
G)friendly interactions
H)goals incompatible; interactions important
I)interpersonal issues
J)conflict resolution by an outsider
K)goals and content of work
L)different perceptions between organizations
M)proper planning
N)how to achieve goals and do the work
O)promote group effectiveness
P)goals may differ but be compatible
Q)situational characteristics
R)used when conflict causes major disruptions
S)two or more parties reach an agreement
T)mathematical models 
A) lowest level of interdependence 
B) measure perceptions and attitudes 
C) building relationships 
D) getting agreements 
E) perceptions of working in opposition
F)win-win negotiations
G)friendly interactions
H)goals incompatible; interactions important
I)interpersonal issues
J)conflict resolution by an outsider
K)goals and content of work
L)different perceptions between organizations
M)proper planning
N)how to achieve goals and do the work
O)promote group effectiveness
P)goals may differ but be compatible
Q)situational characteristics
R)used when conflict causes major disruptions
S)two or more parties reach an agreement
T)mathematical models

Question 20

Which of these conflicts occurs when the parties agree on the goals and content of work, but disagree on how to achieve the goals and actually do the work?

Accepted Answer

A) Process 
B) Task 
C) Legal 
D) Competition 
E) Relationship 
A) Process 
B) Task 
C) Legal 
D) Competition 
E) Relationship

_______ occurs when the goals are incompatible, and the interactions are important to each part's meeting its goals.

If two employees are fiercely competing for a job, but view each other's behaviors as inappropriate, then after the "winner" of the job is determined, the conflict

When attempting to resolve conflict, managers should first attempt to stop the conflict.

Describe, discuss, and give specific examples of a situation in which managers need to stimulate conflict in an organization.

The degree of goal ______ is the extent to which the goals of two parties can be achieved simultaneously.

Which of these is NOT a type of reaction to conflict?

Which of these is considered the lowest level of interdependence?

Research finds that either too much or too little conflict has no impact on performance.

Describe a situation in which manager would need to resolve conflict in their organizations. Outline some structural techniques managers can use to do this.

When a trained external facilitator is called in to help manage substantial conflict, it is called _______ peacemaking.

At Hometown Hospital, a surgical team includes a surgeon, an anesthesiologist, and three technicians. Each member of the team needs information from the other members of the team to do his or her job. In this setting, which form of interdependence exists?

Match the following: -an approach to negotiation

Match the following: -game theory

Adding together the profit of all the Starbucks stores to determine overall business success is an example of

______ is the process in which two or more parties reach agreement on an issue even though they have different preferences regarding that issue.

Extreme conflict between organizations often must ultimately be resolved

Match the following: -conflict

Match the following: -collaboration

Which of these conflicts occurs when the parties agree on the goals and content of work, but disagree on how to achieve the goals and actually do the work?

An Overview of Organizational Behavior

The Changing Environment of Organizations

Foundations of Individual Behavior

Motivation in Organizations

Motivating Employee Performance Through Work

Motivating Employee Performance Through Rewards

Managing Stress and the Work-Life Balance

Decision Making and Problem Solving

Foundations of Interpersonal and Group Behavior

Using Teams in Organizations

Communication in Organizations

Traditional Models for Understanding Leadership

Contemporary Views of Leadership in Organizations

Power, Politics, and Organizational Justice

Organization Design

Organization Culture

Organization Change and Development

Filters

Exam 15: Conflict and Negotiation in Organizations

_______ occurs when the goals are incompatible, and the interactions are important to each part's meeting its goals.

If two employees are fiercely competing for a job, but view each other's behaviors as inappropriate, then after the "winner" of the job is determined, the conflict

When attempting to resolve conflict, managers should first attempt to stop the conflict.

Describe, discuss, and give specific examples of a situation in which managers need to stimulate conflict in an organization.

The degree of goal ______ is the extent to which the goals of two parties can be achieved simultaneously.

Which of these is NOT a type of reaction to conflict?

Which of these is considered the lowest level of interdependence?

Research finds that either too much or too little conflict has no impact on performance.

Describe a situation in which manager would need to resolve conflict in their organizations. Outline some structural techniques managers can use to do this.

When a trained external facilitator is called in to help manage substantial conflict, it is called _______ peacemaking.

At Hometown Hospital, a surgical team includes a surgeon, an anesthesiologist, and three technicians. Each member of the team needs information from the other members of the team to do his or her job. In this setting, which form of interdependence exists?

Match the following: -an approach to negotiation

Match the following: -game theory

Adding together the profit of all the Starbucks stores to determine overall business success is an example of

______ is the process in which two or more parties reach agreement on an issue even though they have different preferences regarding that issue.

Extreme conflict between organizations often must ultimately be resolved

Match the following: -conflict

Match the following: -collaboration

Which of these conflicts occurs when the parties agree on the goals and content of work, but disagree on how to achieve the goals and actually do the work?

An Overview of Organizational Behavior

The Changing Environment of Organizations

Foundations of Individual Behavior

Motivation in Organizations

Motivating Employee Performance Through Work

Motivating Employee Performance Through Rewards

Managing Stress and the Work-Life Balance

Decision Making and Problem Solving

Foundations of Interpersonal and Group Behavior

Using Teams in Organizations

Communication in Organizations

Traditional Models for Understanding Leadership

Contemporary Views of Leadership in Organizations

Power, Politics, and Organizational Justice

Organization Design

Organization Culture

Organization Change and Development

Filters