Question 1

Briefly explain Likert's management systems.

Accepted Answer

Rensis Likert concluded that management

Question 2

Content theories of motivation ________.

Accepted Answer

A)  are explanations that emphasize peoples' internal characteristics 
B)  are explanations that emphasize how individuals are motivated 
C)  include the needs-goal theory and the Vroom expectancy theory of motivation 
D)  include Skinner's work on behavior modification 
E)  can collectively be used to identify all human needs 
A)  are explanations that emphasize peoples' internal characteristics 
B)  are explanations that emphasize how individuals are motivated 
C)  include the needs-goal theory and the Vroom expectancy theory of motivation 
D)  include Skinner's work on behavior modification 
E)  can collectively be used to identify all human needs

Question 3

________ involves negative assumptions about people that managers often use as a basis for dealing with their subordinates.

Accepted Answer

A)  Theory X 
B)  Theory Y 
C)  Theory Z 
D)  Theory XY 
E)  Equity theory 
A)  Theory X 
B)  Theory Y 
C)  Theory Z 
D)  Theory XY 
E)  Equity theory

Question 4

According to McClelland, people who have the desire to maintain close, friendly, and personal relationships have a high need for ________.

Accepted Answer

A)  affiliation 
B)  power 
C)  achievement 
D)  dominance 
E)  growth 
A)  affiliation 
B)  power 
C)  achievement 
D)  dominance 
E)  growth

Question 5

Managers with a high need for affiliation are autocratic and prefer to get the tasks done themselves.

Accepted Answer

A) True 
 B)False

Question 6

The process of moving workers from one job to another rather than requiring them to perform only one simple and specialized job over the long run is ________.

Accepted Answer

A)  team management 
B)  job enlargement 
C)  job enrichment 
D)  job rotation 
E)  cross training 
A)  team management 
B)  job enlargement 
C)  job enrichment 
D)  job rotation 
E)  cross training

Question 7

The ________ need of Maslow's hierarchy of needs relates to the individual's desire to be free from harm, including both bodily and economic disaster.

Accepted Answer

A)  security 
B)  social 
C)  physiological 
D)  esteem 
E)  self- actualization 
A)  security 
B)  social 
C)  physiological 
D)  esteem 
E)  self- actualization

Question 8

List the process theories of motivation.

Accepted Answer

A process theory of motivation is an exp

Question 9

________ is a reward that consists of a desirable consequence of behavior.

Accepted Answer

A)  Positive reinforcement 
B)  Promotion 
C)  Punishment 
D)  Immunity 
E)  Omission training 
A)  Positive reinforcement 
B)  Promotion 
C)  Punishment 
D)  Immunity 
E)  Omission training

Question 10

According to Maslow, if an individual is driven to get respect from others, the person is being motivated by the ________.

Accepted Answer

A)  self-actualization needs 
B)  esteem needs 
C)  social needs 
D)  security needs 
E)  physiological needs 
A)  self-actualization needs 
B)  esteem needs 
C)  social needs 
D)  security needs 
E)  physiological needs

Question 11

In Alderfer's ERG theory, which of the following refers to the need for physical wellbeing?

Accepted Answer

A)  relatedness need 
B)  esteem need 
C)  existence need 
D)  growth need 
E)  goal need 
A)  relatedness need 
B)  esteem need 
C)  existence need 
D)  growth need 
E)  goal need

Question 12

________ rewards are those that come directly from performing a task.

Accepted Answer

A)  Equity 
B)  Piece-rate 
C)  Extrinsic 
D)  Intrinsic 
E)  Expectancies 
A)  Equity 
B)  Piece-rate 
C)  Extrinsic 
D)  Intrinsic 
E)  Expectancies

Question 13

A tire manufacturing company's policy states that all employees working on machines and directly involved in production are entitled to an additional half-hour break along with a 40-minute lunch break. In this scenario, the company is satisfying the ________ of the employees.

Accepted Answer

A)  physiological need 
B)  social need 
C)  security need 
D)  esteem need 
E)  self-actualization need 
A)  physiological need 
B)  social need 
C)  security need 
D)  esteem need 
E)  self-actualization need

Question 14

________ needs are satisfied through adequate wages or salaries paid by the management.

Accepted Answer

A)  Security and self-actualization 
B)  Physiological and self-actualization 
C)  Social and psychological 
D)  Physiological and security 
E)  Self-actualization and social 
A)  Security and self-actualization 
B)  Physiological and self-actualization 
C)  Social and psychological 
D)  Physiological and security 
E)  Self-actualization and social

Question 15

The items that influence the degree of job dissatisfaction are called ________.

Accepted Answer

A)  maintenance factors 
B)  motivating factors 
C)  growth needs 
D)  monetary incentives 
E)  existence needs 
A)  maintenance factors 
B)  motivating factors 
C)  growth needs 
D)  monetary incentives 
E)  existence needs

Question 16

Eddie Burns is the accounts manager of Avatar Inc., and a very optimistic person. He knows what he wants from his subordinates and believes that they will always do their best to get the work done. Eddie's behavior is consistent with the ________.

Accepted Answer

A)  theory Y 
B)  theory Z 
C)  theory X 
D)  equity theory 
E)  expectancy theory 
A)  theory Y 
B)  theory Z 
C)  theory X 
D)  equity theory 
E)  expectancy theory

Question 17

According to McClelland's acquired needs theory, an individual who is greatly motivated to influence others and to assume responsibility for subordinates' behavior has a ________.

Accepted Answer

A)  high need for achievement 
B)  low need for security 
C)  high need for power 
D)  low need for safety 
E)  high need for affiliation 
A)  high need for achievement 
B)  low need for security 
C)  high need for power 
D)  low need for safety 
E)  high need for affiliation

Question 18

________ is the inner state that causes an individual to behave in a way that ensures the accomplishment of some goal.

Accepted Answer

A)  Cognitive dissonance 
B)  Motivation 
C)  Socialization 
D)  Achievement 
E)  Emotion 
A)  Cognitive dissonance 
B)  Motivation 
C)  Socialization 
D)  Achievement 
E)  Emotion

Question 19

________ gives employees a reason to perform while ________ influences employees to voluntarily perform.

Accepted Answer

A)  Leadership; Motivation 
B)  Communication; Leadership 
C)  Motivation; Communication 
D)  Motivation; Leadership 
E)  Discipline; Leadership 
A)  Leadership; Motivation 
B)  Communication; Leadership 
C)  Motivation; Communication 
D)  Motivation; Leadership 
E)  Discipline; Leadership

Question 20

A toy manufacturing company providing its employees with job security, health insurance, and retirement benefits is concerned about its employees' ________.

Accepted Answer

A)  esteem needs 
B)  safety needs 
C)  physiological needs 
D)  social needs 
E)  self-actualization needs 
A)  esteem needs 
B)  safety needs 
C)  physiological needs 
D)  social needs 
E)  self-actualization needs

Exam 14: Motivation

Briefly explain Likert's management systems.

Content theories of motivation ________.

________ involves negative assumptions about people that managers often use as a basis for dealing with their subordinates.

According to McClelland, people who have the desire to maintain close, friendly, and personal relationships have a high need for ________.

Managers with a high need for affiliation are autocratic and prefer to get the tasks done themselves.

The process of moving workers from one job to another rather than requiring them to perform only one simple and specialized job over the long run is ________.

The ________ need of Maslow's hierarchy of needs relates to the individual's desire to be free from harm, including both bodily and economic disaster.

List the process theories of motivation.

________ is a reward that consists of a desirable consequence of behavior.

According to Maslow, if an individual is driven to get respect from others, the person is being motivated by the ________.

In Alderfer's ERG theory, which of the following refers to the need for physical wellbeing?

________ rewards are those that come directly from performing a task.

A tire manufacturing company's policy states that all employees working on machines and directly involved in production are entitled to an additional half-hour break along with a 40-minute lunch break. In this scenario, the company is satisfying the ________ of the employees.

________ needs are satisfied through adequate wages or salaries paid by the management.

The items that influence the degree of job dissatisfaction are called ________.

Eddie Burns is the accounts manager of Avatar Inc., and a very optimistic person. He knows what he wants from his subordinates and believes that they will always do their best to get the work done. Eddie's behavior is consistent with the ________.

According to McClelland's acquired needs theory, an individual who is greatly motivated to influence others and to assume responsibility for subordinates' behavior has a ________.

________ is the inner state that causes an individual to behave in a way that ensures the accomplishment of some goal.

________ gives employees a reason to perform while ________ influences employees to voluntarily perform.

A toy manufacturing company providing its employees with job security, health insurance, and retirement benefits is concerned about its employees' ________.

Principles of Modern Management: Concepts and Skills

Managers, Society, and Sustainability

Management and Diversity

Managing in the Global Arena

Plans and Planning Tools

Making Decisions

Strategic Planning: Strategies, Tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, Authority, and Delegation

Human Resource Management

Organizational Change: Stress, Conflict and Virtuality

Influencing and Communication

Leadership

Groups and Teams

Managing Organization Culture

Controlling, Information, and Technology

Production and Control

Appendix 1: Managing History and Current Thinking

Management and Entrepreneurship: Handling Start-Ups and New Ventures

Encouraging Creativity and Innovation

Filters

gives employees a reason to perform while influences employees to voluntarily perform.