Question 1

What can managers do to increase the probability that ethics training influences organization members to act ethically over time?

Accepted Answer

First, after ethics training concludes, management can provide employees with a vehicle for making ethical queries anonymously. Some organizations provide a hotline that employees can call to get advice about ethical dilemmas. Management can also try to make sure organization members act ethically after ethics training concludes by establishing methods for the resurfacing of topics covered in ethics training. For example, a company can use its intranet, publish brochures, and even use screensavers to keep reminding employees about issues covered in ethics training. Another tactic management can use to try to ensure organization members act ethically after ethics training, is to promote employees who behave ethically. Rewarding ethical behavior of the past is a powerful vehicle for increasing the probability that organization members will act ethically in the future.

Question 2

The ________ dimension of organization culture is a facet of organization culture that focuses on making sure that an organization emphasizes not only what is good for the organization, but what is good for other human beings.

Accepted Answer

A)  quality 
B)  customer 
C)  ethics 
D)  spirituality 
E)  innovation 
A)  quality 
B)  customer 
C)  ethics 
D)  spirituality 
E)  innovation C

Question 3

________ is a set of shared values that organization members have regarding the functioning and existence of their organization.

Accepted Answer

A)  Organizational space 
B)  Corporate governance 
C)  Organization culture 
D)  Corporate behavior 
E)  Organizational ecology 
A)  Organizational space 
B)  Corporate governance 
C)  Organization culture 
D)  Corporate behavior 
E)  Organizational ecology C

Question 4

________ is an organization culture characterized by an internal focus along with an emphasis on stability and control.

Accepted Answer

A)  Bureaucracy culture 
B)  Market culture 
C)  Clan culture 
D)  Hierarchy culture 
E)  Adhocracy culture 
A)  Bureaucracy culture 
B)  Market culture 
C)  Clan culture 
D)  Hierarchy culture 
E)  Adhocracy culture

Question 5

Which of the following workplace characteristics is found in an organization with an adhocracy culture?

Accepted Answer

A)  structured 
B)  creative 
C)  formal 
D)  efficiency-oriented 
E)  hierarchical 
A)  structured 
B)  creative 
C)  formal 
D)  efficiency-oriented 
E)  hierarchical

Question 6

Farooq works for an organization whose culture could be described as formal and structured. Farooq works for a firm with a/an ________ culture.

Accepted Answer

A)  clan 
B)  adhocracy 
C)  hierarchy 
D)  market 
E)  champion 
A)  clan 
B)  adhocracy 
C)  hierarchy 
D)  market 
E)  champion

Question 7

________ refers to a formal activity conducted on important organizational occasions.

Accepted Answer

A)  Organizational storytelling 
B)  Organizational saga 
C)  Organizational myth 
D)  Organizational ceremony 
E)  Organizational identification 
A)  Organizational storytelling 
B)  Organizational saga 
C)  Organizational myth 
D)  Organizational ceremony 
E)  Organizational identification

Question 8

Which of the following characteristics is found in a healthy organization culture?

Accepted Answer

A)  strong results-orientation 
B)  profit-driven business practices 
C)  commitment to getting work done by any possible means 
D)  avoidance of risky business practices 
E)  unquestioned integrity and consistency 
A)  strong results-orientation 
B)  profit-driven business practices 
C)  commitment to getting work done by any possible means 
D)  avoidance of risky business practices 
E)  unquestioned integrity and consistency

Question 9

Which of the following activities is a manager most likely to perform if he or she is from an organization with a market culture?

Accepted Answer

A)  celebrate the successes of work teams and individuals 
B)  make continuous improvement a feature of the workplace 
C)  understand the keys to their competitors' success 
D)  talk to people about their new ideas and what they expect the results of ideas could be 
E)  establish vehicles for trying out new ideas 
A)  celebrate the successes of work teams and individuals 
B)  make continuous improvement a feature of the workplace 
C)  understand the keys to their competitors' success 
D)  talk to people about their new ideas and what they expect the results of ideas could be 
E)  establish vehicles for trying out new ideas

Question 10

Which of the following is a characteristic of an organization with a clan culture?

Accepted Answer

A)  strong external focus 
B)  autocratic leadership 
C)  emphasis on stability and control 
D)  cohesion among members 
E)  hard-driving leadership 
A)  strong external focus 
B)  autocratic leadership 
C)  emphasis on stability and control 
D)  cohesion among members 
E)  hard-driving leadership

Question 11

Which of the following activities is a manager most likely to perform if he or she is from an organization with an adhocracy culture?

Accepted Answer

A)  standardize policies and procedures so employees know exactly how to get work accomplished 
B)  reward those who come up with new ways to perform work 
C)  give employees regular feedback on how well they are performing jobs 
D)  establish a structured monitoring system that shows how well employees are performing jobs 
E)  include in employee orientation a focus on tradition, values, and vision of the organization 
A)  standardize policies and procedures so employees know exactly how to get work accomplished 
B)  reward those who come up with new ways to perform work 
C)  give employees regular feedback on how well they are performing jobs 
D)  establish a structured monitoring system that shows how well employees are performing jobs 
E)  include in employee orientation a focus on tradition, values, and vision of the organization

Question 12

An adhocracy is a culture reflecting an organization with ________.

Accepted Answer

A)  formal rules and policies for employees 
B)  a strong internal focus 
C)  an emphasis on stability and control 
D)  a simple structure or lack of structure 
E)  autocratic leadership 
A)  formal rules and policies for employees 
B)  a strong internal focus 
C)  an emphasis on stability and control 
D)  a simple structure or lack of structure 
E)  autocratic leadership

Question 13

Which of the following helps employees understand why their organization exists?

Accepted Answer

A)  vision statement 
B)  propaganda 
C)  statement of faith 
D)  mission statement 
E)  balance sheet 
A)  vision statement 
B)  propaganda 
C)  statement of faith 
D)  mission statement 
E)  balance sheet

Question 14

Given an explicit organization culture, organization members tend to make decisions that are consistent with the values embedded in that culture.

Accepted Answer

A) True 
 B)False

Question 15

A(n) ________ is a belief of a person or social group in which they have an emotional investment.

Accepted Answer

A)  morale 
B)  value 
C)  aesthetic 
D)  virtue 
E)  vice 
A)  morale 
B)  value 
C)  aesthetic 
D)  virtue 
E)  vice

Question 16

________ is defined as the dedication of organization members to uphold the values of the organization and to make worthwhile contributions to fulfilling organizational purpose.

Accepted Answer

A)  Job satisfaction 
B)  Organizational effectiveness 
C)  Employee proactivity 
D)  Business resilience 
E)  Organizational commitment 
A)  Job satisfaction 
B)  Organizational effectiveness 
C)  Employee proactivity 
D)  Business resilience 
E)  Organizational commitment

Question 17

Which of the following statements is true of organization culture?

Accepted Answer

A)  Organization culture ensures complete personal and corporate transparency. 
B)  Organization culture is conceptualized and implemented by the founders of the organization at the time of establishment. 
C)  Organization culture can be characterized in an organization by describing dimensions such as organizational norms and habits. 
D)  Organization culture is often wrongly confused to mean the same as the personality of the organization. 
E)  Organization culture is conceptually distinct from ideas such as organizational rituals and special language. 
A)  Organization culture ensures complete personal and corporate transparency. 
B)  Organization culture is conceptualized and implemented by the founders of the organization at the time of establishment. 
C)  Organization culture can be characterized in an organization by describing dimensions such as organizational norms and habits. 
D)  Organization culture is often wrongly confused to mean the same as the personality of the organization. 
E)  Organization culture is conceptually distinct from ideas such as organizational rituals and special language.

Question 18

The ________ dimension of organization culture is a component that encourages the existence of basic human differences among organization members.

Accepted Answer

A)  spirituality 
B)  customer 
C)  diversity 
D)  innovation 
E)  ethics 
A)  spirituality 
B)  customer 
C)  diversity 
D)  innovation 
E)  ethics

Question 19

Management can ensure that employees choose the desired ethical behavior in every situation by providing ethical training.

Accepted Answer

A) True 
 B)False

Question 20

Jane is starting a company and needs to give her employees a clear purpose of the organization. Jane needs a ________.

Accepted Answer

A)  vision statement 
B)  mission statement 
C)  propaganda 
D)  balance sheet 
E)  statement of faith 
A)  vision statement 
B)  mission statement 
C)  propaganda 
D)  balance sheet 
E)  statement of faith

Exam 16: Managing Organization Culture

What can managers do to increase the probability that ethics training influences organization members to act ethically over time?

The ________ dimension of organization culture is a facet of organization culture that focuses on making sure that an organization emphasizes not only what is good for the organization, but what is good for other human beings.

________ is a set of shared values that organization members have regarding the functioning and existence of their organization.

________ is an organization culture characterized by an internal focus along with an emphasis on stability and control.

Which of the following workplace characteristics is found in an organization with an adhocracy culture?

Farooq works for an organization whose culture could be described as formal and structured. Farooq works for a firm with a/an ________ culture.

________ refers to a formal activity conducted on important organizational occasions.

Which of the following characteristics is found in a healthy organization culture?

Which of the following activities is a manager most likely to perform if he or she is from an organization with a market culture?

Which of the following is a characteristic of an organization with a clan culture?

Which of the following activities is a manager most likely to perform if he or she is from an organization with an adhocracy culture?

An adhocracy is a culture reflecting an organization with ________.

Which of the following helps employees understand why their organization exists?

Given an explicit organization culture, organization members tend to make decisions that are consistent with the values embedded in that culture.

A(n) ________ is a belief of a person or social group in which they have an emotional investment.

________ is defined as the dedication of organization members to uphold the values of the organization and to make worthwhile contributions to fulfilling organizational purpose.

Which of the following statements is true of organization culture?

The ________ dimension of organization culture is a component that encourages the existence of basic human differences among organization members.

Management can ensure that employees choose the desired ethical behavior in every situation by providing ethical training.

Jane is starting a company and needs to give her employees a clear purpose of the organization. Jane needs a ________.

Principles of Modern Management: Concepts and Skills

Managers, Society, and Sustainability

Management and Diversity

Managing in the Global Arena

Plans and Planning Tools

Making Decisions

Strategic Planning: Strategies, Tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, Authority, and Delegation

Human Resource Management

Organizational Change: Stress, Conflict and Virtuality

Influencing and Communication

Leadership

Motivation

Groups and Teams

Controlling, Information, and Technology

Production and Control

Appendix 1: Managing History and Current Thinking

Management and Entrepreneurship: Handling Start-Ups and New Ventures

Encouraging Creativity and Innovation

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