Question 1

Management needs to help employees learn to be high performers. This means managers should ________ appropriate performance.

Accepted Answer

A)  punish 
B)  reward 
C)  discipline 
D)  champion 
E)  observe 
A)  punish 
B)  reward 
C)  discipline 
D)  champion 
E)  observe

Question 2

In an adhocracy culture, leaders are seen more as mentors and perhaps even parent figures.

Accepted Answer

A) True 
 B)False

Question 3

Even though an organization culture might be considered healthy, increasing a cultural focus on risk-taking or excellence in job performance might make it even healthier.

Accepted Answer

A) True 
 B)False

Question 4

Mark is an intern with Preston and Southend, a law firm. He finds that the senior employees are highly involved in the training and acquaintance of younger staff within the organization. The firm also displays a high degree of commitment towards employees and resembles a close-knit family, with emphasis placed on teamwork and shared values. What type of organization is prevalent in Preston and Southend?

Accepted Answer

A)  clan culture 
B)  adhocracy culture 
C)  hierarchy culture 
D)  market culture 
E)  bureaucracy culture 
A)  clan culture 
B)  adhocracy culture 
C)  hierarchy culture 
D)  market culture 
E)  bureaucracy culture

Question 5

Andrew has been working in Schezny and Co. for the past three months. Which of the following statements made by Andrew about Schezny and Co. will support his claim that the company has a market culture?

Accepted Answer

A)  The firm's culture reflects values that emphasize stability and control along with a strong internal focus. 
B)  The firm's leaders are hard-driving, focused on winning, achieving stretch goals, and outpacing the competition. 
C)  The firm encourages activities that reflect shared values and goals, teamwork, and organization commitment to employees. 
D)  The firm's culture is characterized by a simple structure or a lack of structure. 
E)  The firm has no formal set of rules or procedures in place for employees and encourages creativity in the workplace. 
A)  The firm's culture reflects values that emphasize stability and control along with a strong internal focus. 
B)  The firm's leaders are hard-driving, focused on winning, achieving stretch goals, and outpacing the competition. 
C)  The firm encourages activities that reflect shared values and goals, teamwork, and organization commitment to employees. 
D)  The firm's culture is characterized by a simple structure or a lack of structure. 
E)  The firm has no formal set of rules or procedures in place for employees and encourages creativity in the workplace.

Question 6

Which of the following statements best a manager's actions in a Hierarchy Culture?

Accepted Answer

A)  Focus on stability and control, as well as coordination and organization 
B)  Hold people accountable for generating innovative ideas 
C)  Talk to people about their new ideas and what they expect the results of ideas could be 
D)  Reward those who come up with new ways to perform work 
E)  Make continuous improvement a feature of the workplace 
A)  Focus on stability and control, as well as coordination and organization 
B)  Hold people accountable for generating innovative ideas 
C)  Talk to people about their new ideas and what they expect the results of ideas could be 
D)  Reward those who come up with new ways to perform work 
E)  Make continuous improvement a feature of the workplace

Question 7

Which of the following is a characteristic of new recruits during their first year in an organization?

Accepted Answer

A)  exceptionally high productivity rates 
B)  low incidence of mistakes 
C)  struggle to fit within the organization 
D)  greater likelihood to break organizational rules 
E)  good acquaintance with organization culture 
A)  exceptionally high productivity rates 
B)  low incidence of mistakes 
C)  struggle to fit within the organization 
D)  greater likelihood to break organizational rules 
E)  good acquaintance with organization culture

Question 8

Leaders in an organization with a hierarchy culture tend to focus on ________.

Accepted Answer

A)  informal work practices 
B)  relationships with all stakeholders in the market 
C)  decentralization and increasing cohesion among members 
D)  coordination and organization 
E)  innovation and commitment to cost containment 
A)  informal work practices 
B)  relationships with all stakeholders in the market 
C)  decentralization and increasing cohesion among members 
D)  coordination and organization 
E)  innovation and commitment to cost containment

Question 9

In which of the following examples is the use of organizational language as a cultural artifact most evident?

Accepted Answer

A)  Lee Iacocca's efforts to save Chrysler Corporation from bankruptcy 
B)  Henry Ford's famous line: "Any customer can have a car painted any color that he wants so long as it is black." 
C)  Prudential Life Insurance Company's use of the Rock of Gibraltar as a symbol of the company's dependability, strength, and unchanging commitment to customers 
D)  Google's popular slogan: "Don't be evil." 
E)  Mary Kay Cosmetics' annual sales celebrations for employees 
A)  Lee Iacocca's efforts to save Chrysler Corporation from bankruptcy 
B)  Henry Ford's famous line: "Any customer can have a car painted any color that he wants so long as it is black." 
C)  Prudential Life Insurance Company's use of the Rock of Gibraltar as a symbol of the company's dependability, strength, and unchanging commitment to customers 
D)  Google's popular slogan: "Don't be evil." 
E)  Mary Kay Cosmetics' annual sales celebrations for employees

Question 10

Briefly explain the concept of organizational commitment.

Accepted Answer

Organizational commitment can be defined

Question 11

A ________ is a formally drafted document that summarizes the primary beliefs within the culture of a specific organization in which they have an emotional investment.

Accepted Answer

A)  values statement 
B)  guidance document 
C)  bench memorandum 
D)  testament 
E)  green paper 
A)  values statement 
B)  guidance document 
C)  bench memorandum 
D)  testament 
E)  green paper

Question 12

An organizational saga is a popular belief or story that has become associated with a person or institution that is considered to illustrate an organization culture ideal.

Accepted Answer

A) True 
 B)False

Question 13

A culture embedded within a dominant culture is known as which of the following?

Accepted Answer

A)  organizational partial culture 
B)  organizational subculture 
C)  organizational shared culture 
D)  organizational mini culture 
E)  organizational super culture 
A)  organizational partial culture 
B)  organizational subculture 
C)  organizational shared culture 
D)  organizational mini culture 
E)  organizational super culture

Question 14

Briefly explain the role of organizational rewards as a cultural artifact.

Accepted Answer

Rewards tailor behavior in some way in m

Question 15

Individuals within the workplace with a hierarchy culture are more concerned about efficiency and let formal rules and policies govern how they operate.

Accepted Answer

A) True 
 B)False

Question 16

A(n) ________ culture is people-oriented.

Accepted Answer

A)  diverse 
B)  healthy 
C)  homogeneous 
D)  unhealthy 
E)  omnipresent 
A)  diverse 
B)  healthy 
C)  homogeneous 
D)  unhealthy 
E)  omnipresent

Question 17

The ________ dimension of organization culture focuses on catering to the needs of those individuals who buy goods and services produced.

Accepted Answer

A)  customer 
B)  innovation 
C)  technological 
D)  spirituality 
E)  ethics 
A)  customer 
B)  innovation 
C)  technological 
D)  spirituality 
E)  ethics

Question 18

3M, a cell phone company, aims to maintain an organizational focus on providing better customer service. It hopes that this move will result in building strong ________.

Accepted Answer

A)  job satisfaction 
B)  organizational effectiveness 
C)  organizational commitment 
D)  employee proactivity 
E)  business resilience 
A)  job satisfaction 
B)  organizational effectiveness 
C)  organizational commitment 
D)  employee proactivity 
E)  business resilience

Question 19

Which of the following is a narrative describing the adventures of a heroic individual or family significantly linked to an organization's past or present?

Accepted Answer

A)  organizational myth 
B)  organizational saga 
C)  organizational symbol 
D)  emblem 
E)  jargon 
A)  organizational myth 
B)  organizational saga 
C)  organizational symbol 
D)  emblem 
E)  jargon

Question 20

What aspect of organization culture is reflected in the extent to which it facilitates the achievement of organizational mission and objectives?

Accepted Answer

A)  homogeneity 
B)  profitability 
C)  economy 
D)  diversity 
E)  health 
A)  homogeneity 
B)  profitability 
C)  economy 
D)  diversity 
E)  health

Management needs to help employees learn to be high performers. This means managers should ________ appropriate performance.

In an adhocracy culture, leaders are seen more as mentors and perhaps even parent figures.

Even though an organization culture might be considered healthy, increasing a cultural focus on risk-taking or excellence in job performance might make it even healthier.

Andrew has been working in Schezny and Co. for the past three months. Which of the following statements made by Andrew about Schezny and Co. will support his claim that the company has a market culture?

Which of the following statements best a manager's actions in a Hierarchy Culture?

Which of the following is a characteristic of new recruits during their first year in an organization?

Leaders in an organization with a hierarchy culture tend to focus on ________.

In which of the following examples is the use of organizational language as a cultural artifact most evident?

Briefly explain the concept of organizational commitment.

A ________ is a formally drafted document that summarizes the primary beliefs within the culture of a specific organization in which they have an emotional investment.

An organizational saga is a popular belief or story that has become associated with a person or institution that is considered to illustrate an organization culture ideal.

A culture embedded within a dominant culture is known as which of the following?

Briefly explain the role of organizational rewards as a cultural artifact.

Individuals within the workplace with a hierarchy culture are more concerned about efficiency and let formal rules and policies govern how they operate.

A(n) ________ culture is people-oriented.

The ________ dimension of organization culture focuses on catering to the needs of those individuals who buy goods and services produced.

3M, a cell phone company, aims to maintain an organizational focus on providing better customer service. It hopes that this move will result in building strong ________.

Which of the following is a narrative describing the adventures of a heroic individual or family significantly linked to an organization's past or present?

What aspect of organization culture is reflected in the extent to which it facilitates the achievement of organizational mission and objectives?

Principles of Modern Management: Concepts and Skills

Managers, Society, and Sustainability

Management and Diversity

Managing in the Global Arena

Plans and Planning Tools

Making Decisions

Strategic Planning: Strategies, Tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, Authority, and Delegation

Human Resource Management

Organizational Change: Stress, Conflict and Virtuality

Influencing and Communication

Leadership

Motivation

Groups and Teams

Controlling, Information, and Technology

Production and Control

Appendix 1: Managing History and Current Thinking

Management and Entrepreneurship: Handling Start-Ups and New Ventures

Encouraging Creativity and Innovation

Filters

Exam 16: Managing Organization Culture

Management needs to help employees learn to be high performers. This means managers should ________ appropriate performance.

In an adhocracy culture, leaders are seen more as mentors and perhaps even parent figures.

Even though an organization culture might be considered healthy, increasing a cultural focus on risk-taking or excellence in job performance might make it even healthier.

Andrew has been working in Schezny and Co. for the past three months. Which of the following statements made by Andrew about Schezny and Co. will support his claim that the company has a market culture?

Which of the following statements best a manager's actions in a Hierarchy Culture?

Which of the following is a characteristic of new recruits during their first year in an organization?

Leaders in an organization with a hierarchy culture tend to focus on ________.

In which of the following examples is the use of organizational language as a cultural artifact most evident?

Briefly explain the concept of organizational commitment.

A ________ is a formally drafted document that summarizes the primary beliefs within the culture of a specific organization in which they have an emotional investment.

An organizational saga is a popular belief or story that has become associated with a person or institution that is considered to illustrate an organization culture ideal.

A culture embedded within a dominant culture is known as which of the following?

Briefly explain the role of organizational rewards as a cultural artifact.

Individuals within the workplace with a hierarchy culture are more concerned about efficiency and let formal rules and policies govern how they operate.

A(n) ________ culture is people-oriented.

The ________ dimension of organization culture focuses on catering to the needs of those individuals who buy goods and services produced.

3M, a cell phone company, aims to maintain an organizational focus on providing better customer service. It hopes that this move will result in building strong ________.

Which of the following is a narrative describing the adventures of a heroic individual or family significantly linked to an organization's past or present?

What aspect of organization culture is reflected in the extent to which it facilitates the achievement of organizational mission and objectives?

Principles of Modern Management: Concepts and Skills

Managers, Society, and Sustainability

Management and Diversity

Managing in the Global Arena

Plans and Planning Tools

Making Decisions

Strategic Planning: Strategies, Tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, Authority, and Delegation

Human Resource Management

Organizational Change: Stress, Conflict and Virtuality

Influencing and Communication

Leadership

Motivation

Groups and Teams

Controlling, Information, and Technology

Production and Control

Appendix 1: Managing History and Current Thinking

Management and Entrepreneurship: Handling Start-Ups and New Ventures

Encouraging Creativity and Innovation

Filters