Question 1

When executives were asked to rank essential skills employees need in their jobs ________ skills ranked as number one.

Accepted Answer

A)  interpersonal 
B)  motivational 
C)  oral and written communication 
D)  collaboration 
E)  planning 
A)  interpersonal 
B)  motivational 
C)  oral and written communication 
D)  collaboration 
E)  planning C

Question 2

The basic elements of the interpersonal communication process are the source, the encoder signal, and the decoder.

Accepted Answer

A) True 
 B)False  True

Question 3

The person in the interpersonal communication situation who originates and encodes information to be shared with another person is called the ________.

Accepted Answer

A)  presenter 
B)  channel 
C)  administrator 
D)  medium 
E)  source 
A)  presenter 
B)  channel 
C)  administrator 
D)  medium 
E)  source E

Question 4

Organizational philosophy is primarily conveyed through ________.

Accepted Answer

A)  upward communication 
B)  lateral communication 
C)  downward communication 
D)  horizontal communication 
E)  informal communication 
A)  upward communication 
B)  lateral communication 
C)  downward communication 
D)  horizontal communication 
E)  informal communication

Question 5

Which of the following is a communication macrobarrier?

Accepted Answer

A)  need for complex information 
B)  destination's view of the source 
C)  message interference 
D)  receivers' perception 
E)  usage of multimeaning words 
A)  need for complex information 
B)  destination's view of the source 
C)  message interference 
D)  receivers' perception 
E)  usage of multimeaning words

Question 6

________ is the process of guiding the activities of organization members in appropriate directions.

Accepted Answer

A)  Communicating 
B)  Influencing 
C)  Controlling 
D)  Planning 
E)  Organizing 
A)  Communicating 
B)  Influencing 
C)  Controlling 
D)  Planning 
E)  Organizing

Question 7

Effective communication has really only taken place when the decoder and encoder have a shared ________.

Accepted Answer

A)  message 
B)  understanding 
C)  channel 
D)  relationship 
E)  signal 
A)  message 
B)  understanding 
C)  channel 
D)  relationship 
E)  signal

Question 8

Many organizations implement grievance procedures to assist employees. Such procedures are an example of ________.

Accepted Answer

A)  downward communication 
B)  upward communication 
C)  collaborative communication 
D)  lateral communication 
E)  parallel communication 
A)  downward communication 
B)  upward communication 
C)  collaborative communication 
D)  lateral communication 
E)  parallel communication

Question 9

In which of the following grapevine patterns does information travel only to selected individuals?

Accepted Answer

A)  single-strand 
B)  gossip 
C)  probability 
D)  serial 
E)  cluster 
A)  single-strand 
B)  gossip 
C)  probability 
D)  serial 
E)  cluster

Question 10

You are the manager of a legal consulting firm. Which of the following is an example of microbarrier of communication that you are likely to come across?

Accepted Answer

A)  The firm has several international clients who speak different languages and have different cultures. 
B)  The legal data that your firm processes on a daily basis is increasingly becoming more complex. 
C)  The firm must keep abreast of the frequent changes that are made to laws and regulations in order to remain competitive. 
D)  The firm is forced to maintain a highly efficient information system to be able to access timely and accurate information. 
E)  The firm's clients incorrectly perceive the information that is provided to them. 
A)  The firm has several international clients who speak different languages and have different cultures. 
B)  The legal data that your firm processes on a daily basis is increasingly becoming more complex. 
C)  The firm must keep abreast of the frequent changes that are made to laws and regulations in order to remain competitive. 
D)  The firm is forced to maintain a highly efficient information system to be able to access timely and accurate information. 
E)  The firm's clients incorrectly perceive the information that is provided to them.

Question 11

WePharma, Inc., a biopharmaceutical company, develops targeted therapies for the treatment of cancer and inflammatory diseases. Mara Alarcon, the CEO of the company, insists that employees communicate only through formal channels. Despite these restrictions, she observes many informal networks within the organization. Which of the following is the most likely reason for establishment of these informal networks?

Accepted Answer

A)  WePharma takes employee suggestions very seriously. 
B)  WePharma lacks the necessary rules and regulations to control employees. 
C)  WePharma has a vertical organizational structure. 
D)  WePharma does not freely share information with its employees. 
E)  WePharma promotes an open-door policy. 
A)  WePharma takes employee suggestions very seriously. 
B)  WePharma lacks the necessary rules and regulations to control employees. 
C)  WePharma has a vertical organizational structure. 
D)  WePharma does not freely share information with its employees. 
E)  WePharma promotes an open-door policy.

Question 12

The communication source's view of the destination is a microbarrier of communication.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is the most complete and accurate description of communication barriers?

Accepted Answer

A)  factors that decrease the probability that communication will be successful 
B)  aspects that allow unwanted entities to participate in the communication process 
C)  external stimuli that interfere with transmission of messages from the sender to the receiver 
D)  innate factors in the receiver that influence the interpretation of a message 
E)  attributes that lead to environmental noise and organizational stress 
A)  factors that decrease the probability that communication will be successful 
B)  aspects that allow unwanted entities to participate in the communication process 
C)  external stimuli that interfere with transmission of messages from the sender to the receiver 
D)  innate factors in the receiver that influence the interpretation of a message 
E)  attributes that lead to environmental noise and organizational stress

Question 14

________ is the process of converting messages back into information.

Accepted Answer

A)  Decoding 
B)  Encoding 
C)  Derivation 
D)  Paraphrasing 
E)  Rewording 
A)  Decoding 
B)  Encoding 
C)  Derivation 
D)  Paraphrasing 
E)  Rewording

Question 15

Employee A passes information to everyone else on the grapevine. This pattern is known as the ________.

Accepted Answer

A)  gossip grapevine 
B)  cluster grapevine 
C)  single-strand grapevine 
D)  probability grapevine 
E)  serial grapevine 
A)  gossip grapevine 
B)  cluster grapevine 
C)  single-strand grapevine 
D)  probability grapevine 
E)  serial grapevine

Question 16

Which of the following is an example of a nonverbal form of communication?

Accepted Answer

A)  words used in emails 
B)  tone used in conference calls 
C)  words used in indirect communication 
D)  a performance appraisal report 
E)  language of communication 
A)  words used in emails 
B)  tone used in conference calls 
C)  words used in indirect communication 
D)  a performance appraisal report 
E)  language of communication

Question 17

________ is the destination's reaction to a message.

Accepted Answer

A)  Perception 
B)  Feedback 
C)  Channeling 
D)  Signaling 
E)  Grapevine 
A)  Perception 
B)  Feedback 
C)  Channeling 
D)  Signaling 
E)  Grapevine

Question 18

The members of a company's marketing team regularly meet with their peers from the R&D department to share information and insights on customer product preferences that they have gathered through market research. This is an example of which of the following types of communication?

Accepted Answer

A)  upward 
B)  vertical 
C)  virtual 
D)  downward 
E)  lateral 
A)  upward 
B)  vertical 
C)  virtual 
D)  downward 
E)  lateral

Question 19

What is emotional intelligence? Why is it important in organizations?

Accepted Answer

Emotional intelligence is the capacity o

Question 20

Stimuli that compete with the communication message for the attention of the destination are called noise.

Accepted Answer

A) True 
 B)False

When executives were asked to rank essential skills employees need in their jobs ________ skills ranked as number one.

The basic elements of the interpersonal communication process are the source, the encoder signal, and the decoder.

The person in the interpersonal communication situation who originates and encodes information to be shared with another person is called the ________.

Organizational philosophy is primarily conveyed through ________.

Which of the following is a communication macrobarrier?

________ is the process of guiding the activities of organization members in appropriate directions.

Effective communication has really only taken place when the decoder and encoder have a shared ________.

Many organizations implement grievance procedures to assist employees. Such procedures are an example of ________.

In which of the following grapevine patterns does information travel only to selected individuals?

You are the manager of a legal consulting firm. Which of the following is an example of microbarrier of communication that you are likely to come across?

The communication source's view of the destination is a microbarrier of communication.

Which of the following is the most complete and accurate description of communication barriers?

________ is the process of converting messages back into information.

Employee A passes information to everyone else on the grapevine. This pattern is known as the ________.

Which of the following is an example of a nonverbal form of communication?

________ is the destination's reaction to a message.

The members of a company's marketing team regularly meet with their peers from the R&D department to share information and insights on customer product preferences that they have gathered through market research. This is an example of which of the following types of communication?

What is emotional intelligence? Why is it important in organizations?

Stimuli that compete with the communication message for the attention of the destination are called noise.

Principles of Modern Management: Concepts and Skills

Managers, Society, and Sustainability

Management and Diversity

Managing in the Global Arena

Plans and Planning Tools

Making Decisions

Strategic Planning: Strategies, Tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, Authority, and Delegation

Human Resource Management

Organizational Change: Stress, Conflict and Virtuality

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Controlling, Information, and Technology

Production and Control

Appendix 1: Managing History and Current Thinking

Management and Entrepreneurship: Handling Start-Ups and New Ventures

Encouraging Creativity and Innovation

Filters

Exam 12: Influencing and Communication

When executives were asked to rank essential skills employees need in their jobs ________ skills ranked as number one.

The basic elements of the interpersonal communication process are the source, the encoder signal, and the decoder.

The person in the interpersonal communication situation who originates and encodes information to be shared with another person is called the ________.

Organizational philosophy is primarily conveyed through ________.

Which of the following is a communication macrobarrier?

________ is the process of guiding the activities of organization members in appropriate directions.

Effective communication has really only taken place when the decoder and encoder have a shared ________.

Many organizations implement grievance procedures to assist employees. Such procedures are an example of ________.

In which of the following grapevine patterns does information travel only to selected individuals?

You are the manager of a legal consulting firm. Which of the following is an example of microbarrier of communication that you are likely to come across?

The communication source's view of the destination is a microbarrier of communication.

Which of the following is the most complete and accurate description of communication barriers?

________ is the process of converting messages back into information.

Employee A passes information to everyone else on the grapevine. This pattern is known as the ________.

Which of the following is an example of a nonverbal form of communication?

________ is the destination's reaction to a message.

The members of a company's marketing team regularly meet with their peers from the R&D department to share information and insights on customer product preferences that they have gathered through market research. This is an example of which of the following types of communication?

What is emotional intelligence? Why is it important in organizations?

Stimuli that compete with the communication message for the attention of the destination are called noise.

Principles of Modern Management: Concepts and Skills

Managers, Society, and Sustainability

Management and Diversity

Managing in the Global Arena

Plans and Planning Tools

Making Decisions

Strategic Planning: Strategies, Tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, Authority, and Delegation

Human Resource Management

Organizational Change: Stress, Conflict and Virtuality

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Controlling, Information, and Technology

Production and Control

Appendix 1: Managing History and Current Thinking

Management and Entrepreneurship: Handling Start-Ups and New Ventures

Encouraging Creativity and Innovation

Filters