Question 1

What is the importance of nonverbal messages in a communicative process?

Accepted Answer

Albert Mehrabian developed the following

Question 2

Which of the following statements is true regarding nonverbal communication?

Accepted Answer

A)  It is highly consistent with verbal communication. 
B)  It has little influence on the total effect of communication. 
C)  It cannot be used to encode and transmit thoughts. 
D)  Nonverbal messages can be used to add content to verbal messages. 
E)  Nonverbal messages do not include vocal tones. 
A)  It is highly consistent with verbal communication. 
B)  It has little influence on the total effect of communication. 
C)  It cannot be used to encode and transmit thoughts. 
D)  Nonverbal messages can be used to add content to verbal messages. 
E)  Nonverbal messages do not include vocal tones.

Question 3

Which of the following is a common downward organizational communication tool?

Accepted Answer

A)  position descriptions 
B)  grievance procedures 
C)  attitude surveys 
D)  suggestion systems 
E)  socialization programs 
A)  position descriptions 
B)  grievance procedures 
C)  attitude surveys 
D)  suggestion systems 
E)  socialization programs

Question 4

Mark finds out that his colleague, Mae, will soon be quitting the company and joining a rival firm. He immediately passes this information on to his teammate Josh, who tells Craig, who in turn mentions it to his secretary. In this way the message spreads from one person to the next, until the entire department knows about it. This is an example of the ________.

Accepted Answer

A)  serial grapevine 
B)  single-strand grapevine 
C)  gossip grapevine 
D)  probability grapevine 
E)  cluster grapevine 
A)  serial grapevine 
B)  single-strand grapevine 
C)  gossip grapevine 
D)  probability grapevine 
E)  cluster grapevine

Question 5

Formal organizational communication is more important that informal organizational communication. Why?

Accepted Answer

Because the organization acts only in th

Question 6

Trot is the CEO of a consulting firm. He plays a key role in guiding the activities of organization members in appropriate directions. This role performed by Trot is called ________.

Accepted Answer

A)  communicating 
B)  influencing 
C)  collaborating 
D)  motivating 
E)  coaching 
A)  communicating 
B)  influencing 
C)  collaborating 
D)  motivating 
E)  coaching

Question 7

To minimize the negative effects of the perceptual differences of receivers on interpersonal communication, managers should ________.

Accepted Answer

A)  use verbal communication instead of visual communication 
B)  communicate only when they have the total attention of the destination 
C)  try to send messages with precise meanings 
D)  preferably communicate using casual terms and references 
E)  use low involvement channels for communication 
A)  use verbal communication instead of visual communication 
B)  communicate only when they have the total attention of the destination 
C)  try to send messages with precise meanings 
D)  preferably communicate using casual terms and references 
E)  use low involvement channels for communication

Question 8

________ is the process of sharing information with other individuals.

Accepted Answer

A)  Delegation 
B)  Communication 
C)  Allocation 
D)  Authorization 
E)  Distribution 
A)  Delegation 
B)  Communication 
C)  Allocation 
D)  Authorization 
E)  Distribution

Question 9

One of the characteristics of the grapevine is that it ________.

Accepted Answer

A)  is usually controlled and monitored by managers 
B)  springs up and is used regularly within the organization 
C)  usually follows an upward communication channel 
D)  is heavily influenced by the top executives of an organization 
E)  exists largely to serve the self-interests of the people within it 
A)  is usually controlled and monitored by managers 
B)  springs up and is used regularly within the organization 
C)  usually follows an upward communication channel 
D)  is heavily influenced by the top executives of an organization 
E)  exists largely to serve the self-interests of the people within it

Question 10

Research shows that while emotional intelligence skills are fundamental for managers, most managers are promoted based on their ________ skills.

Accepted Answer

A)  leadership 
B)  teamwork 
C)  innovation 
D)  financial 
E)  creativity 
A)  leadership 
B)  teamwork 
C)  innovation 
D)  financial 
E)  creativity

Question 11

What is one of the weaknesses of a serial transmission?

Accepted Answer

A)  The information conveyed is highly accurate. 
B)  It is potentially inaccurate. 
C)  It does not influence morale. 
D)  It doesn't affect efficiency. 
E)  The presence of a leader is highly evident. 
A)  The information conveyed is highly accurate. 
B)  It is potentially inaccurate. 
C)  It does not influence morale. 
D)  It doesn't affect efficiency. 
E)  The presence of a leader is highly evident.

Question 12

Organizational communication that follows the line of the organization chart is called formal organizational communication.

Accepted Answer

A) True 
 B)False

Question 13

Encoded information that the source intends to share with another person is called a ________.

Accepted Answer

A)  rumor 
B)  message 
C)  signal 
D)  medium 
E)  code 
A)  rumor 
B)  message 
C)  signal 
D)  medium 
E)  code

Question 14

Which of the following is one of the primary managing activities?

Accepted Answer

A)  building corporate culture 
B)  reducing conflicts 
C)  eliminating workplace stress 
D)  creating norms 
E)  maintaining work-life balance 
A)  building corporate culture 
B)  reducing conflicts 
C)  eliminating workplace stress 
D)  creating norms 
E)  maintaining work-life balance

Question 15

The process of guiding the activities of organization members in appropriate directions is called controlling.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is considered a microbarrier to organizational communication?

Accepted Answer

A)  need for better information 
B)  need to learn new concepts 
C)  need to learn new languages 
D)  individuals' complex information processing abilities 
E)  individuals' perception of messages 
A)  need for better information 
B)  need to learn new concepts 
C)  need to learn new languages 
D)  individuals' complex information processing abilities 
E)  individuals' perception of messages

Question 17

Another term for the influencing function of management is ________.

Accepted Answer

A)  planning 
B)  leading 
C)  interacting 
D)  controlling 
E)  organizing 
A)  planning 
B)  leading 
C)  interacting 
D)  controlling 
E)  organizing

Question 18

Which of the following instructions is considered the first and last commandment of good listening, because all other commandments depend on it?

Accepted Answer

A)  Remove distractions. 
B)  Stop talking. 
C)  Hold your temper. 
D)  Show the speaker you want to listen. 
E)  Be patient. 
A)  Remove distractions. 
B)  Stop talking. 
C)  Hold your temper. 
D)  Show the speaker you want to listen. 
E)  Be patient.

Question 19

How can managers promote formal organizational communication?

Accepted Answer

A)  by listening attentively to messages that come through formal channels 
B)  by eliminating informal communication channels in the organization 
C)  by instituting a circular pattern of organizational communication 
D)  by strictly regulating employee access to formal communication channels 
E)  by using low involvement channels instead of high involvement channels 
A)  by listening attentively to messages that come through formal channels 
B)  by eliminating informal communication channels in the organization 
C)  by instituting a circular pattern of organizational communication 
D)  by strictly regulating employee access to formal communication channels 
E)  by using low involvement channels instead of high involvement channels

Question 20

Managers should prevent the flow of grapevine. Do you think this argument is valid? Explain your answer.

Accepted Answer

Grapevines are a factor managers must de

What is the importance of nonverbal messages in a communicative process?

Which of the following statements is true regarding nonverbal communication?

Which of the following is a common downward organizational communication tool?

Formal organizational communication is more important that informal organizational communication. Why?

Trot is the CEO of a consulting firm. He plays a key role in guiding the activities of organization members in appropriate directions. This role performed by Trot is called ________.

To minimize the negative effects of the perceptual differences of receivers on interpersonal communication, managers should ________.

________ is the process of sharing information with other individuals.

One of the characteristics of the grapevine is that it ________.

Research shows that while emotional intelligence skills are fundamental for managers, most managers are promoted based on their ________ skills.

What is one of the weaknesses of a serial transmission?

Organizational communication that follows the line of the organization chart is called formal organizational communication.

Encoded information that the source intends to share with another person is called a ________.

Which of the following is one of the primary managing activities?

The process of guiding the activities of organization members in appropriate directions is called controlling.

Which of the following is considered a microbarrier to organizational communication?

Another term for the influencing function of management is ________.

Which of the following instructions is considered the first and last commandment of good listening, because all other commandments depend on it?

How can managers promote formal organizational communication?

Managers should prevent the flow of grapevine. Do you think this argument is valid? Explain your answer.

Principles of Modern Management: Concepts and Skills

Managers, Society, and Sustainability

Management and Diversity

Managing in the Global Arena

Plans and Planning Tools

Making Decisions

Strategic Planning: Strategies, Tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, Authority, and Delegation

Human Resource Management

Organizational Change: Stress, Conflict and Virtuality

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Controlling, Information, and Technology

Production and Control

Appendix 1: Managing History and Current Thinking

Management and Entrepreneurship: Handling Start-Ups and New Ventures

Encouraging Creativity and Innovation

Filters

Exam 12: Influencing and Communication

What is the importance of nonverbal messages in a communicative process?

Which of the following statements is true regarding nonverbal communication?

Which of the following is a common downward organizational communication tool?

Formal organizational communication is more important that informal organizational communication. Why?

Trot is the CEO of a consulting firm. He plays a key role in guiding the activities of organization members in appropriate directions. This role performed by Trot is called ________.

To minimize the negative effects of the perceptual differences of receivers on interpersonal communication, managers should ________.

________ is the process of sharing information with other individuals.

One of the characteristics of the grapevine is that it ________.

Research shows that while emotional intelligence skills are fundamental for managers, most managers are promoted based on their ________ skills.

What is one of the weaknesses of a serial transmission?

Organizational communication that follows the line of the organization chart is called formal organizational communication.

Encoded information that the source intends to share with another person is called a ________.

Which of the following is one of the primary managing activities?

The process of guiding the activities of organization members in appropriate directions is called controlling.

Which of the following is considered a microbarrier to organizational communication?

Another term for the influencing function of management is ________.

Which of the following instructions is considered the first and last commandment of good listening, because all other commandments depend on it?

How can managers promote formal organizational communication?

Managers should prevent the flow of grapevine. Do you think this argument is valid? Explain your answer.

Principles of Modern Management: Concepts and Skills

Managers, Society, and Sustainability

Management and Diversity

Managing in the Global Arena

Plans and Planning Tools

Making Decisions

Strategic Planning: Strategies, Tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, Authority, and Delegation

Human Resource Management

Organizational Change: Stress, Conflict and Virtuality

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Controlling, Information, and Technology

Production and Control

Appendix 1: Managing History and Current Thinking

Management and Entrepreneurship: Handling Start-Ups and New Ventures

Encouraging Creativity and Innovation

Filters