Question 1

Which of the following observations is consistent with the "ten commandments of good communication"?

Accepted Answer

A)  All communications should be planned by the sender alone. 
B)  Focus more on the content than the overtones in communication. 
C)  Communication should be avoided if the receiver cannot perceive it correctly. 
D)  Communications must be planned with the past in mind. 
E)  Convey as much information as possible in each communication. 
A)  All communications should be planned by the sender alone. 
B)  Focus more on the content than the overtones in communication. 
C)  Communication should be avoided if the receiver cannot perceive it correctly. 
D)  Communications must be planned with the past in mind. 
E)  Convey as much information as possible in each communication.

Question 2

Gestures, vocal tones, and facial expressions are forms of nonverbal communication.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following helps managers encourage the flow of formal organizational communication?

Accepted Answer

A)  organizational members not having free access to formal communication 
B)  discouraging informal communication channels such as the grapevine 
C)  supporting the flow of clear and concise statements 
D)  limiting the access to communication channels by proper monitoring 
E)  using elaborate statements instead of concise statements 
A)  organizational members not having free access to formal communication 
B)  discouraging informal communication channels such as the grapevine 
C)  supporting the flow of clear and concise statements 
D)  limiting the access to communication channels by proper monitoring 
E)  using elaborate statements instead of concise statements

Question 4

Which of the following is most likely to encourage upward formal communication?

Accepted Answer

A)  performance reviews 
B)  position descriptions 
C)  closed-door policies 
D)  suggestion systems 
E)  grapevines 
A)  performance reviews 
B)  position descriptions 
C)  closed-door policies 
D)  suggestion systems 
E)  grapevines

Question 5

Henry just heard a rumor from one of his coworkers. He immediately passes the information on to the first person who happens to walk by. This is an example of the ________ grapevine.

Accepted Answer

A)  single-strand 
B)  gossip 
C)  probability 
D)  cluster 
E)  leader-centered 
A)  single-strand 
B)  gossip 
C)  probability 
D)  cluster 
E)  leader-centered

Question 6

Describe formal communication and explain the three basic types of formal communication.

Accepted Answer

Formal organizational communication foll

Question 7

JoAnne is a new supervisor and employee at Cooper Corporation. She is attempting to better identify and understand each of her employees' needs and job duties. What would be the most effective means for JoAnne to gather this information from her employees, especially if she is wanting to achieve 100% understanding of all components of the communication cycle?

Accepted Answer

A)  JoAnne should meet with her employees together as a large group 
B)  JoAnne should meet with her employees individually 
C)  JoAnne should meet with two of her employees at the same time 
D)  JoAnne should have her employees email her with her requested information 
E)  JoAnne should have individual phone conversations with her employees 
A)  JoAnne should meet with her employees together as a large group 
B)  JoAnne should meet with her employees individually 
C)  JoAnne should meet with two of her employees at the same time 
D)  JoAnne should have her employees email her with her requested information 
E)  JoAnne should have individual phone conversations with her employees

Question 8

Departmental relationships can be coordinated well enough to enhance the attainment of management system objectives only through ________.

Accepted Answer

A)  upward communication 
B)  lateral communication 
C)  downward communication 
D)  informal communication networks 
E)  internal communication networks 
A)  upward communication 
B)  lateral communication 
C)  downward communication 
D)  informal communication networks 
E)  internal communication networks

Question 9

Organizational communication that follows the lines of the organization chart is called ________.

Accepted Answer

A)  connective communication 
B)  ceremonial communication 
C)  formal organizational communication 
D)  nonverbal communication 
E)  collaborative organizational communication 
A)  connective communication 
B)  ceremonial communication 
C)  formal organizational communication 
D)  nonverbal communication 
E)  collaborative organizational communication

Question 10

Which of the following is the major reason for the establishment of informal communication networks?

Accepted Answer

A)  lack of formal organizational communication channels 
B)  desire for information that is not furnished formally 
C)  inability of managers to communicate effectively 
D)  vertical nature of the organizational structure 
E)  lack of necessary rules and regulations within the organization 
A)  lack of formal organizational communication channels 
B)  desire for information that is not furnished formally 
C)  inability of managers to communicate effectively 
D)  vertical nature of the organizational structure 
E)  lack of necessary rules and regulations within the organization

Which of the following observations is consistent with the "ten commandments of good communication"?

Gestures, vocal tones, and facial expressions are forms of nonverbal communication.

Which of the following helps managers encourage the flow of formal organizational communication?

Which of the following is most likely to encourage upward formal communication?

Henry just heard a rumor from one of his coworkers. He immediately passes the information on to the first person who happens to walk by. This is an example of the ________ grapevine.

Describe formal communication and explain the three basic types of formal communication.

Departmental relationships can be coordinated well enough to enhance the attainment of management system objectives only through ________.

Organizational communication that follows the lines of the organization chart is called ________.

Which of the following is the major reason for the establishment of informal communication networks?

Principles of Modern Management: Concepts and Skills

Managers, Society, and Sustainability

Management and Diversity

Managing in the Global Arena

Plans and Planning Tools

Making Decisions

Strategic Planning: Strategies, Tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, Authority, and Delegation

Human Resource Management

Organizational Change: Stress, Conflict and Virtuality

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Controlling, Information, and Technology

Production and Control

Appendix 1: Managing History and Current Thinking

Management and Entrepreneurship: Handling Start-Ups and New Ventures

Encouraging Creativity and Innovation

Filters

Exam 12: Influencing and Communication

Which of the following observations is consistent with the "ten commandments of good communication"?

Gestures, vocal tones, and facial expressions are forms of nonverbal communication.

Which of the following helps managers encourage the flow of formal organizational communication?

Which of the following is most likely to encourage upward formal communication?

Henry just heard a rumor from one of his coworkers. He immediately passes the information on to the first person who happens to walk by. This is an example of the ________ grapevine.

Describe formal communication and explain the three basic types of formal communication.

Departmental relationships can be coordinated well enough to enhance the attainment of management system objectives only through ________.

Organizational communication that follows the lines of the organization chart is called ________.

Which of the following is the major reason for the establishment of informal communication networks?

Principles of Modern Management: Concepts and Skills

Managers, Society, and Sustainability

Management and Diversity

Managing in the Global Arena

Plans and Planning Tools

Making Decisions

Strategic Planning: Strategies, Tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, Authority, and Delegation

Human Resource Management

Organizational Change: Stress, Conflict and Virtuality

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Controlling, Information, and Technology

Production and Control

Appendix 1: Managing History and Current Thinking

Management and Entrepreneurship: Handling Start-Ups and New Ventures

Encouraging Creativity and Innovation

Filters