Exam 12: Influencing and Communication

Which of the following communication channels tends to be the most problematic for managers given the potential inaccuracy of the transmitted message as the message passes from one individual to another?

George is the human resources manager of a small-scale manufacturing company. Which of the following is the best example of nonverbal communication?

List the major characteristics of organizational grapevine?

Which of the following communication macrobarriers was the reason President Barack Obama's White House Staff retooled its communication strategy at the conclusion of his first year in office?

Which of the following should the source do to gather nonverbal feedback?

Which flow of communication tends to have the most filtering done to the content of the message being sent?

The capacity of people to recognize their own feelings and the feelings of others, to motivate themselves, and to manage their own feelings as well as the emotions in relationships with others, is called ________.

Which of the following grapevine patterns tends to distort messages the most?

A signal refers to ________.

Which of the following is an example of a macrobarrier when a manager communicates with his or her subordinates?

Barbara is struggling understanding why her employees aren't completing assignments as asked. It seems they are waiting for her to confirm what she is saying is what she really wants done. Which of the following statements may be the cause of the disconnect she is seeing between herself and her employees?

If effective communication is equal to 100%, what fraction of that 100% is the actual content of the message itself?

American Visual Network, Inc., a media and entertainment company, is involved in the production, distribution, and marketing of television programs and Internet broadcasting. The company uses various techniques to promote internal communication. Which of the following programs of the company is an example of upward communication?

Primary management activities such as communicating, leading, and motivating are considered ________.

Which of the following terms best represents the capacity of people to recognize their own feelings and the feelings of others, to motivate themselves, and to manage their own feelings as well as the feelings in relationships with others?

Which of the following is the primary purpose of the influencing managerial function?

Which of the following is considered a fundamental managerial skill?

Malcolm, an accounts clerk, is all set make a presentation on how his team can improve their productivity by changing certain work practices. His manager asks the employees not to be too critical of Malcolm's suggestions and to avoid arguing with him. The manager most likely said this because being critical ________.

Which of the following is considered the first step toward effective communication?

The increasing need for information in today's society is an example of a microbarrier to communication.