Exam 11: Organizational Change: Stress, Conflict and Virtuality

Which of the following terms best represents the individual brought in from the outside to help an organization carry out a new organizational change process or initiative?

Which of the following styles of management involves exertion of minimum effort to get the required work done?

Which of the following is an observable symptom of undesirably high stress levels?

What value does Organizational Development (OD) bring to companies and management?

What does a managerial grid score of 9,1 indicate?

When organization members remain oriented more to the past than the future in spite of the changes already initiated ________.

A manufacturing company is at significant competitive disadvantage due to the lack of necessary automation. The company has not been able to implement the automated system due to opposition from a group of workers. What strategy can be used here to implement automation?

Which of the following is a key characteristic of the compromising strategy used to resolve conflicts?

Attitudes, leadership skills, and communication skills are ________.

An organization decides to implement a supply chain management system to increase the efficiency of its operations. A group of employees resist the implementation. Which of the following could be the most probable reason for their resistance?

Value Innovations Inc. engages in selling computers and other electronic components through telephone and Web orders. The company decides to change the existing policies and procedures to fit the communication needs of the organization. This is an example of a(n) ________ change.

Clarifying and redefining jobs within an organization is an example of a(n) ________ change.

Which of the following is the most complete description of organizational effectiveness?

Briefly explain the dynamics of organizational change and stability.

Structural change emphasizes increasing organizational effectiveness by changing controls that influence organization members during the performance of their jobs.

Which of the following is a type of organizational change that emphasizes modifying certain aspects of organization members to increase organizational effectiveness?

William, the CEO of a leading electronic equipment manufacturer, decides to implement a new performance appraisal system in the organization. The new system faces stiff resistance from the employees. William, however, uses his authority to implement the system. Identify the conflict management system used here.

Alterx Technologies International Inc., a technology solutions company, provides managed technology solutions to small and medium sized businesses. The company is planning to bring about substantial changes in its operations. However, the company understands some degree of stability is also a prerequisite for long-term organizational success. Which of the following will provide Alterx the highest probability of growth and survival?

Which of the following is a common reason behind employee resistance to change?

Which of the following terms refers to the process of people change?