Question 1

Which of the following is an example of a structural factor that determines organizational effectiveness?

Accepted Answer

A)  technologies 
B)  leadership skills 
C)  employee attitudes 
D)  work procedures 
E)  equipments 
A)  technologies 
B)  leadership skills 
C)  employee attitudes 
D)  work procedures 
E)  equipments

Question 2

Which of the following is characterized by the most extensive degree of virtualization?

Accepted Answer

A)  virtual meeting 
B)  virtual training 
C)  virtual team 
D)  virtual corporation 
E)  virtual group 
A)  virtual meeting 
B)  virtual training 
C)  virtual team 
D)  virtual corporation 
E)  virtual group

Question 3

What score in the managerial grid is associated with ideal managerial style?

Accepted Answer

A)  9,9 
B)  1,1 
C)  9,1 
D)  1,9 
E)  5,5 
A)  9,9 
B)  1,1 
C)  9,1 
D)  1,9 
E)  5,5

Question 4

Changes made in the organization with an aim to improve individual satisfaction are not justified.

Accepted Answer

A) True 
 B)False

Question 5

Organizational effectiveness depends primarily on activities centering around three classes of factors. The factors are ________.

Accepted Answer

A)  data orientation, people, and technology 
B)  people, structure, and visibility 
C)  people, technology, and structure 
D)  structure, procedures, and people 
E)  structure, technology, and money 
A)  data orientation, people, and technology 
B)  people, structure, and visibility 
C)  people, technology, and structure 
D)  structure, procedures, and people 
E)  structure, technology, and money

Question 6

How do most people react to change and why? What can managers do about this reaction?

Accepted Answer

When confronted with organizational chan

Question 7

"The only thing constant is change" is a very common saying. If this saying is indeed true, why then is it individuals have such difficult times accepting change?

Accepted Answer

Resistance to change within an organizat

Question 8

Organizational changes typically affect the established lines of organizational communication.

Accepted Answer

A) True 
 B)False

Question 9

Employees often experience considerable stress when they do not know what the next step in their professional lives might be or when they might take it. Which of the following could be the best solution to this problem?

Accepted Answer

A)  creating standardized jobs and define procedures 
B)  designing and operating career counseling programs 
C)  promoting creativity and innovation at the workplace 
D)  modifying the basic norms of organizational culture 
E)  making the organizational climate more formal 
A)  creating standardized jobs and define procedures 
B)  designing and operating career counseling programs 
C)  promoting creativity and innovation at the workplace 
D)  modifying the basic norms of organizational culture 
E)  making the organizational climate more formal

Question 10

________ is a training process that goes beyond the boundaries and structure of traditional training.

Accepted Answer

A)  Virtual training 
B)  Virtual teams 
C)  Virtuality 
D)  Virtual corporation 
E)  Virtual organization 
A)  Virtual training 
B)  Virtual teams 
C)  Virtuality 
D)  Virtual corporation 
E)  Virtual organization

Question 11

What is the most commonly cited reason for designing and implementing virtual offices?

Accepted Answer

A)  better customer service 
B)  more mobile 
C)  increased productivity 
D)  less employee drama 
E)  cost reduction 
A)  better customer service 
B)  more mobile 
C)  increased productivity 
D)  less employee drama 
E)  cost reduction

Question 12

Which of the following is a conflict resolution strategy where parties to the conflict settle on a solution that gives both of them part of what they wanted?

Accepted Answer

A)  compromising 
B)  negotiating 
C)  avoiding 
D)  resolving 
E)  adjudication 
A)  compromising 
B)  negotiating 
C)  avoiding 
D)  resolving 
E)  adjudication

Question 13

The managerial grid is based on the premise that various managerial styles can be described by means of managers' concern for cost and concern for technology.

Accepted Answer

A) True 
 B)False

Question 14

Identify a situation where compromising is highly appropriate.

Accepted Answer

A)  The planned change is relatively minor and time is limited. 
B)  Management feels that all conflict is bad. 
C)  Employee opinions are vastly diverse and complex. 
D)  Management has to implement an emergency change. 
E)  Management wants to arrive at a win-win solution. 
A)  The planned change is relatively minor and time is limited. 
B)  Management feels that all conflict is bad. 
C)  Employee opinions are vastly diverse and complex. 
D)  Management has to implement an emergency change. 
E)  Management wants to arrive at a win-win solution.

Question 15

Which of the following is a valid observation about the resolving technique used to manage conflicts?

Accepted Answer

A)  Managers are not involved in the conflict resolution process. 
B)  It tends to assume managers and employees are in a win-lose conflict. 
C)  It is best suited when an immediate change has to be made. 
D)  Managers pinpoint differences regarding change that exist between themselves and employees. 
E)  It is the only method suitable for managing minor conflicts. 
A)  Managers are not involved in the conflict resolution process. 
B)  It tends to assume managers and employees are in a win-lose conflict. 
C)  It is best suited when an immediate change has to be made. 
D)  Managers pinpoint differences regarding change that exist between themselves and employees. 
E)  It is the only method suitable for managing minor conflicts.

Question 16

Managers attempting to settle a workplace conflict focusing on a solution by listening to others' viewpoints, identifying the areas of agreement, and identifying ways all involved can benefit is using a/an ________ technique for handling the conflict.

Accepted Answer

A)  compromising 
B)  avoiding 
C)  forcing 
D)  resolving 
E)  partiality 
A)  compromising 
B)  avoiding 
C)  forcing 
D)  resolving 
E)  partiality

Question 17

Explain the concept of grid organizational development (grid OD).

Accepted Answer

People change (one of the three categori

Question 18

Stress is the bodily strain that an individual experiences as a result of coping with some environmental factor.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following conflict management techniques is best suited to make an emergency change in an organization?

Accepted Answer

A)  resolving 
B)  compromising 
C)  negotiating 
D)  avoiding 
E)  forcing 
A)  resolving 
B)  compromising 
C)  negotiating 
D)  avoiding 
E)  forcing

Question 20

Jacob believes most conflicts are win-win conflicts. He always attempts to overcome them by working out differences with employees. Which of the following conflict management techniques is preferred by Jacob?

Accepted Answer

A)  resolving 
B)  compromising 
C)  cooperating 
D)  avoiding 
E)  conciliating 
A)  resolving 
B)  compromising 
C)  cooperating 
D)  avoiding 
E)  conciliating

Exam 11: Organizational Change: Stress, Conflict and Virtuality

Which of the following is an example of a structural factor that determines organizational effectiveness?

Which of the following is characterized by the most extensive degree of virtualization?

What score in the managerial grid is associated with ideal managerial style?

Changes made in the organization with an aim to improve individual satisfaction are not justified.

Organizational effectiveness depends primarily on activities centering around three classes of factors. The factors are ________.

How do most people react to change and why? What can managers do about this reaction?

"The only thing constant is change" is a very common saying. If this saying is indeed true, why then is it individuals have such difficult times accepting change?

Organizational changes typically affect the established lines of organizational communication.

Employees often experience considerable stress when they do not know what the next step in their professional lives might be or when they might take it. Which of the following could be the best solution to this problem?

________ is a training process that goes beyond the boundaries and structure of traditional training.

What is the most commonly cited reason for designing and implementing virtual offices?

Which of the following is a conflict resolution strategy where parties to the conflict settle on a solution that gives both of them part of what they wanted?

The managerial grid is based on the premise that various managerial styles can be described by means of managers' concern for cost and concern for technology.

Identify a situation where compromising is highly appropriate.

Which of the following is a valid observation about the resolving technique used to manage conflicts?

Managers attempting to settle a workplace conflict focusing on a solution by listening to others' viewpoints, identifying the areas of agreement, and identifying ways all involved can benefit is using a/an ________ technique for handling the conflict.

Explain the concept of grid organizational development (grid OD).

Stress is the bodily strain that an individual experiences as a result of coping with some environmental factor.

Which of the following conflict management techniques is best suited to make an emergency change in an organization?

Jacob believes most conflicts are win-win conflicts. He always attempts to overcome them by working out differences with employees. Which of the following conflict management techniques is preferred by Jacob?

Principles of Modern Management: Concepts and Skills

Managers, Society, and Sustainability

Management and Diversity

Managing in the Global Arena

Plans and Planning Tools

Making Decisions

Strategic Planning: Strategies, Tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, Authority, and Delegation

Human Resource Management

Influencing and Communication

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Controlling, Information, and Technology

Production and Control

Appendix 1: Managing History and Current Thinking

Management and Entrepreneurship: Handling Start-Ups and New Ventures

Encouraging Creativity and Innovation

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