Exam 11: Organizational Change: Stress, Conflict and Virtuality

The managerial grid proposes that various managerial styles can be described by a manager's concern for ________.

________ is a conflict management technique where managers simply ignore the conflict.

Perhaps the most powerful tool for reducing resistance to change is ________ positive attitude toward the change.

Which of the following is characterized by groups of employees formed by managers?

________ workers have fixed, traditional offices and work schedules but sometimes work at home.

Albert believes adequate organizational performance is possible by balancing the need to get good quality work done on the one hand and addressing the needs of his employees on the other. What score in the managerial grid is most closely associated with Albert's managerial style?

________ is defined as the struggle that results from opposing needs or feelings between two or more people.

Which of the following techniques of managing conflict involves working out the differences between managers and employees?

The highest level of worker performance and productivity is associated with the lowest level of worker stress.

Making changes on a tentative basis increases resistance to organizational change.

The bodily strain that an individual experiences as a result of coping with some environmental factor is called ________.

Identify a major advantage of using forcing technique to resolve conflicts.

Contrary to popular belief, standardized jobs and procedures actually reduce stress as compared to jobs that are classified as "interesting" by allowing more room for employee creativity.

Changing an organization is the process of modifying an existing organization to increase organizational effectiveness. Which of the following statements is true about such modifications?

Organizational survival and growth are most probable when both stability and adaptation are high within the organization.

Which of the following is an alternative work arrangement where workers come into the traditional office frequently, but because they are not always physically present, they are not allocated permanent office space?

Catherine works as a training specialist at a retail organization. She is not always physically present in the office though she works from other locations using a portable computer. She usually informs her colleagues in advance when she decides to come in and work from office. This work arrangement is an example of ________.

Workplace bullying refers to ________.

The avoiding technique is generally appropriate when ________.

The probability of organizational survival and growth declines when ________.