Exam 2: Careers in the Automotive Service Industry

Vehicles built today are in service longer than vehicles built twenty years ago.

Every work order should include the vehicle identification number.

A service advisor is also called a ________.

What is NOT a duty of a general service technician?

Which of these is TRUE regarding the work order?

Technician A says that vehicle warranties are limited by mileage. Technician B says that vehicle warranties are limited by vehicle age. Which technician is correct?

The warranty on catalytic converters is at least how long?

Two technicians are discussing the duties of a shop foreman and a service manager. Technician A says that a shop foreman diagnoses vehicle problems. Technician B says that the service manager usually repairs vehicles. Which technician is correct?

Bumper to bumper warranty coverage is longer than powertrain warranty coverage.

Who is responsible for finding the correct part needed by the service technician?

The average age of a passenger car on the road today is over ________ years.

Which of these is NOT a job related to the automotive industry?

All of the following are usual duties of a lube technician EXCEPT ________.

Who is the person that greets the service customer and completes the work order?

Which job would be concerned with the maintenance of shop equipment?

What is NOT included on a work order?

The technician team leader is generally competent only in general maintenance tasks.

Large national service facility chains may offer training programs for entry level technicians.

Who typically handles all the paperwork required to operate the service facility?

The shop foreman performs diagnostic tasks and assists other service technicians.