Question 1

Computer skills are only important for the service advisor who creates the work order.

Accepted Answer

A) True 
 B)False  False

Question 2

In retirement, what percentage of savings can be withdrawn each year without reducing the capital investment?

Accepted Answer

A) 10% 
B) 25% 
C) 4% 
D) None of these 
A) 10% 
B) 25% 
C) 4% 
D) None of these C

Question 3

Your paycheck represents your ________ earnings.

Accepted Answer

A) FICA 
B) Gross 
C) Net 
D) None of these 
A) FICA 
B) Gross 
C) Net 
D) None of these C

Question 4

Why is having a good driving record important for the shop?

Accepted Answer

A) Allows you to drive customers vehicles 
B) Lowers insurance costs 
C) Allows the use of a company vehicle 
D) Permits you to use your own vehicle to get parts 
A) Allows you to drive customers vehicles 
B) Lowers insurance costs 
C) Allows the use of a company vehicle 
D) Permits you to use your own vehicle to get parts

Question 5

During an interview, try to ________.

Accepted Answer

A) Explain your work experience 
B) State your willingness to work 
C) Show enthusiasm 
D) All of these 
A) Explain your work experience 
B) State your willingness to work 
C) Show enthusiasm 
D) All of these

Question 6

Which manufacturer participates with AYES?

Accepted Answer

A) Honda 
B) Toyota 
C) Mercedes 
D) All of these 
A) Honda 
B) Toyota 
C) Mercedes 
D) All of these

Question 7

Housing expenses should not exceed ________ percentage of gross monthly income.

Accepted Answer

A) 30% 
B) 4% 
C) 15% 
D) 50% 
A) 30% 
B) 4% 
C) 15% 
D) 50%

Question 8

A beginning service technician earns $400 per week. How much should the technician spend on a vehicle payment?

Accepted Answer

A) $500 per month 
B) $400 per month 
C) $1000 per month 
D) $800 per month 
A) $500 per month 
B) $400 per month 
C) $1000 per month 
D) $800 per month

Question 9

What should be included in a cover letter?

Accepted Answer

A) A statement that you meet requirements for the job 
B) Where you learned of the job opening 
C) Both A and B 
D) Neither A nor B 
A) A statement that you meet requirements for the job 
B) Where you learned of the job opening 
C) Both A and B 
D) Neither A nor B

Question 10

A successful automotive technician possesses soft skills such as effective communication.

Accepted Answer

A) True 
 B)False

Question 11

Which of these statements is TRUE regarding apprenticeships?

Accepted Answer

A) The apprentice gains on the job training while in school 
B) The apprentice works during the day and attends classes in the evening 
C) The shop often provides tuition assistance 
D) All of these 
A) The apprentice gains on the job training while in school 
B) The apprentice works during the day and attends classes in the evening 
C) The shop often provides tuition assistance 
D) All of these

Question 12

A resume should be how many pages long?

Accepted Answer

A) 1 
B) 2 
C) 3 
D) 4 or more 
A) 1 
B) 2 
C) 3 
D) 4 or more

Question 13

The flat rate pay arrangement is also known as ________.

Accepted Answer

A) Commission pay 
B) Incentive pay 
C) Both A and B 
D) Neither A nor B 
A) Commission pay 
B) Incentive pay 
C) Both A and B 
D) Neither A nor B

Question 14

Which of these should NOT be included on a resume?

Accepted Answer

A) Your nickname 
B) Your age 
C) A P.O. box address 
D) None of these should be included. 
A) Your nickname 
B) Your age 
C) A P.O. box address 
D) None of these should be included.

Question 15

When searching for a job, which of these should be considered?

Accepted Answer

A) Drug testing policy 
B) Tools needed 
C) Experience requirements 
D) All of these 
A) Drug testing policy 
B) Tools needed 
C) Experience requirements 
D) All of these

Question 16

A person who is job shadowing is not required to wear personal protective equipment.

Accepted Answer

A) True 
 B)False

Question 17

Which is NOT recommended during an interview?

Accepted Answer

A) Wear jeans 
B) Wear shoes that are not sneakers 
C) Wear a shirt with a collar 
D) Have clean hair 
A) Wear jeans 
B) Wear shoes that are not sneakers 
C) Wear a shirt with a collar 
D) Have clean hair

Question 18

Which of these are wise things to do when completing the employment process?

Accepted Answer

A) Emphasize your strengths and skills in the interview 
B) Introduce yourself and speak with confidence 
C) Follow up the interview with a letter thanking the manager for his/her time 
D) All of these 
A) Emphasize your strengths and skills in the interview 
B) Introduce yourself and speak with confidence 
C) Follow up the interview with a letter thanking the manager for his/her time 
D) All of these

Question 19

One of the deductions from a pay check is for Social Security. This item is usually shown on the pay stub as ________.

Accepted Answer

A) FICA 
B) SSA 
C) US government deduction 
D) Social Security 
A) FICA 
B) SSA 
C) US government deduction 
D) Social Security

Question 20

Which activity does NOT allow a person to perform any work while at the shop?

Accepted Answer

A) Part-time employment 
B) Job shadowing 
C) Cooperative education 
D) Apprenticeship 
A) Part-time employment 
B) Job shadowing 
C) Cooperative education 
D) Apprenticeship

Exam 3: Starting a Career in the Automotive Industry

Computer skills are only important for the service advisor who creates the work order.

In retirement, what percentage of savings can be withdrawn each year without reducing the capital investment?

Your paycheck represents your ________ earnings.

Why is having a good driving record important for the shop?

During an interview, try to ________.

Which manufacturer participates with AYES?

Housing expenses should not exceed ________ percentage of gross monthly income.

A beginning service technician earns $400 per week. How much should the technician spend on a vehicle payment?

What should be included in a cover letter?

A successful automotive technician possesses soft skills such as effective communication.

Which of these statements is TRUE regarding apprenticeships?

A resume should be how many pages long?

The flat rate pay arrangement is also known as ________.

Which of these should NOT be included on a resume?

When searching for a job, which of these should be considered?

A person who is job shadowing is not required to wear personal protective equipment.

Which is NOT recommended during an interview?

Which of these are wise things to do when completing the employment process?

One of the deductions from a pay check is for Social Security. This item is usually shown on the pay stub as ________.

Which activity does NOT allow a person to perform any work while at the shop?

Automotive Background and Overview

Careers in the Automotive Service Industry

Working As a Professional Service Technician

Technician Certification

Shop Safety

Environmental and Hazardous Materials

Fasteners and Thread Repair

Hand Tools

Power Tools and Shop Equipment

Vehicle Lifting and Hoisting

Measuring Systems and Tools

Scientific Principles and Materials

Math, Charts, and Calculations

Service Information

Vehicle Identification and Emission Ratings

Preventative Maintenance and Service Procedures

Gasoline Engine Operation, Parts, and Specifications

Diesel Engine Operation and Diagnosis

Coolant

Cooling System Operation and Diagnosis

Engine Oil

Lubrication System Operation and Diagnosis

Intake and Exhaust Systems

Turbocharging and Supercharging

Engine Condition Diagnosis

In-Vehicle Engine Service

Engine Removal and Disassembly

Engine Cleaning and Crack Detection

Cylinder Head and Valve Guide Service

Valve and Seat Service

Camshafts and Valve Trains

Pistons, Rings, and Connecting Rods

Engine Blocks

Crankshafts, Balance Shafts, and Bearings

Gaskets and Sealants

Engine Assembly and Dynamometer Testing

Engine Installation and Break-In

Electrical Fundamentals

Electrical Circuits and Ohms Law

Series, Parallel, and Series-Parallel Circuits

Circuit Testers and Digital Meters

Automotive Wiring and Wire Repair

Wiring Schematics and Circuit Testing

Capacitance and Capacitors

Magnetism and Electromagnetism

Electronic Fundamentals

Can and Network Communications

Batteries

Battery Testing and Service

Cranking System

Cranking System Diagnosis and Service

Charging System

Charging System Diagnosis and Service

Lighting and Signaling Circuits

Driver Information and Navigation Systems

Horn, Wiper, and Blower Motor Circuits

Accessory Circuits

Airbags and Pretensioner Circuits

Audio System Operation and Diagnosis