Exam 3: Communication

Public relations communication in community practice is aimed at establishing an appropriate working relationship between community planners and community members. An effective PR campaign must sell a vision of a planning outcome. It must respect local culture and minimize polarization of community subgroups. This is part of a format utilizing what kind of communication?

Persuasion is a form of social influence that does not force an individual to think in a specific manner. It is the process of guiding individuals toward the adoption of an idea, attitude, or action by rational and symbolic means. What is this form of communication often confused with?

A social worker appears at a home for a session with a new family. The father meets the worker at the door and explains his family does not need any help. The worker asks to come in and just meet everyone. This time the father tells the social worker to leave immediately in a louder tone of voice. What kind of communication is the family member expressing?

Interpersonal communication involves conditions that precede or surround the communication. It also consists of present or past events from which the meaning of the message is derived. In the case of written communication, conditions may depend upon the statements preceding and following the quotation in question. What are these conditions called?

Cognitive routes of persuasion send a message that will appeal to an individual's cognitive evaluation in changing an attitude. The central route to persuasion presents the individual with data and motivates them to evaluate it, arriving at an attitude changing conclusion. What is another route to attitude change?

A client who has been receiving counseling services by a social worker on a fee for service basis is overdue on the payments. A contract had previously been drawn up and the client agreed on the set rate. The social worker makes the decision to terminate services. Is it ethical to close a case based on nonpayment?

A meeting is held to determine progress and further required services for a family. Those in attendance include the social worker, psychologist, teacher, probation officer, and family members. The social worker will contribute to decisions that affect the well-being of all clients. This is an example of what kind of professionalism?

Katelyn appears for a recommended parenting class. The social worker notices she keeps her head down and eyes to the floor during the group session. When discussion takes place, Katelyn stares at her hands and tries not to be noticed. After the class is over, the social worker attempts to make conversation with her. Katelyn just smiles and quietly leaves the building. What kind of communication was Katelyn utilizing with the social worker?

Katelyn is a social worker in a geriatric facility. Recently, she began an intimate relationship with her supervisor. Other supervisees have complained that Katelyn gets special attention and easier workloads. Since social work ethics clearly state this type of relationship should be avoided, what needs to happen?

A social worker has provided counseling services to a victim of domestic violence. When services are complete and a fee is proposed, the client does not have the ability to pay. Instead, the client offers to mow the social worker's grass once a week for the entire summer. Which of the following is correct?

Allan is a social worker providing services in a home environment. Due to an unexpected turn of events, the father in the family has been fired from his job. Allen expresses positive and negative ideas in an open, honest, and direct manner. The family understands there is a need to locate other resources immediately until the father can find new employment. What kind of communication did Alan utilize with the family?

A young couple walks hand in hand through the park without speaking. Once entering the subway terminal to return home, the young man starts talking about plans they have made for a weekend getaway. The woman can barely hear him over the roar of the trains and noise from the crown. She feels he is bringing this up now to try and get out of going. What caused this communication to fail?

Assertive communication is the ability to express positive and negative ideas and feelings in an open, honest, and direct way. A person overcomes the fear to speak his or her mind or trying to influence others, but doing so in a way that respects the personal boundaries of others. Assertive communication allows us to constructively confront and find a mutually satisfying solution where conflict exists. What is a characteristic of assertive communication?

A social worker has brought a famous football player into a youth shelter facility to speak with adolescents. The football player talks about his troubled upbringing and his life growing up in a foster care home. He stresses positive outcomes that came about due to his own determination. What form of communication is being utilized?

A social worker within a case management meeting discovers the client being referenced is the neighbor of another social worker. After the meeting, information is disclosed to the neighboring social worker concerning domestic violence history and drug addiction. That evening, the client goes outside and yells for their missing dog. The neighboring social worker mistakenly calls the police and reports domestic violence. What form of professionalism did this violate?

Cognitive routes of persuasion send a message that will appeal to an individual's cognitive evaluation in changing an attitude. The peripheral route encourages the individual to not look at the content, but at the source. This is commonly seen in modern advertisements that feature celebrities. What is another route to attitude change?

Ashley goes to the lunchroom in her human service office to eat with colleagues. Fellow social workers enjoy talk about their children, what's for dinner, and plans for the weekend. One of the colleagues begins speaking about a new social worker within the office. The talk turns to opinionated mistakes that were made on a case. Which of the following is the best response?

Interpersonal communication is usually defined by describing participants who are dependent upon one another and have a shared history. Communication channels, the conceptualization of media that carry messages from sender to receiver, take two distinct forms. What are the two forms?

Aggressive communication is a method of expressing needs and desires that do not take in to account the welfare of others. They are often expressed in a forceful and hostile manner, and usually involve alienating messages. Those who communicate in an aggressive manner are generally perceived as what?

Visual communication by e-mail is a textual medium and commonly expressed with emoticons and embedded digital images. Gestures and body language are another form of expressing information. Visual communication on the World Wide Web is perhaps the most important form that takes place while users are surfing the internet. What is an example of a two dimensional visual communication?