Exam 3: Communication

The evaluation of a good visual communication is mainly based on measuring comprehension by the audience, not on personal aesthetic preference as there are no universally agreed-upon principles dictating beauty and ugliness. Excluding two dimensional images, there are other ways to express information visually and they may include what?

Context in interpersonal communication involves conditions from immediate surroundings. Normal safe disclosures may become ambiguous or offensive if they take place in a crowded public area. These influences do not constitute the message by themselves, but rather these extraneous nuances do what?

Public hearings that are informational, that seek citizen input, and that are deliberative are successful avenues of communication in management practice. Another good source is surveys. These communicate the needs and resources of a community. What kind of communication is being described?

A child abuse referral comes into the local human service office and a social worker is assigned to investigate. During the initial interviews with family members, it is discovered that abuse may have also occurred with an elderly adult in the home. The social worker is not knowledgeable on handling adult abuse cases. What should be the next move on this case?

A social worker in a hospital setting assumes the case of an elderly woman needing help obtaining Medicaid. The social worker gets the forms from the agency's Medicaid worker and fills them out accordingly for the patient. Once the benefits are approved, the social worker bills the client for services rendered. Is this fee fair to the patient?

Roger's fellow social work colleague recently got divorced and has been drinking excessively in the evenings. Work is starting to be affected due to the colleague coming in late and not being available during on-call status. Roger has attempted to talk with his friend about this concern, but has seen no progress.

Passive communication manifests when we are not in environments or family systems that support our true feelings or needs. We withhold our truth in an attempt to avoid saying something uncomfortable, potentially upsetting, or confrontational. Passive forms of communication are not only unclear and rich with misinterpretation, but they also lead to feelings of manipulation and ongoing resentment. What is a characteristic of passive communication?

Rebecca is providing clinical social work in a children's hospital. One of her clients is a 4-year-old little boy with autism. Communication with him has been difficult and he will not look at her when she is speaking. Rebecca notices he likes to look at the framed artwork on his hospital room wall. The social worker brings in pictures of a little boy putting on his pajamas for bed. The autistic child stares at the pictures and then pulls his own pajamas out of a drawer. Rebecca has used what form of communication?

Persuasion changes attitudes in individuals and this is a response to communication. The work of Carl Hovland states there are factors that can affect the persuasiveness of a message. The target characteristic refers to the person who receives and processes the message. What is another characteristic?

Passive communication is a form of expression that is ineffective. Individuals are generally afraid of confrontation and do not feel they have the right to make their wishes and desires known. Passive communication can lead to feelings of what?

Unethical conduct of social work colleagues should not be tolerated. It is the responsibility of each professional to be knowledgeable about policies and procedures for handling these concerns at the local, state, and national level. These were created by NASW, licensing boards, employees, and agencies. What is the first procedure in handling this problem?

Persuasion is a form of social influence. It is the process of guiding individuals toward the adoption of an idea, attitude, or action by rational and symbolic means. It is a problem-solving strategy and relies on appeals rather than what?

Communication is a process whereby information is enclosed in a package and is channeled by a sender to a receiver via some medium. All forms of communication require an area of commonality that includes what?

Macro communication is ideally utilized in social work practice on a regular basis and consists of words in written or oral formats. There are four different types used in policy, advocacy, management, and practice. Fiduciary, task, and persuasion are three; what is the fourth?

Visual aids may include graphic designs, drawings, color, and electronic resources. Communication also explores the idea that a visual message accompanying text has a greater power to inform, educate, and persuade. What is an example of a visual image?

A social worker dealing with a substance abuse client finds methods being utilized are not effective or making reasonable progress. There have been consistent failed drug tests and the client is on probation at work. During the last social worker's home visit, the client was under the influence and could not function appropriately during conversation. What is the next step?

Task communication in management practice serves three purposes: (1) to ensure the delivery of a quality product or service; (2) to establish a co-operative, competent workforce; and (3) to provide corrective feedback. What is a manner by which a social worker can make this successful?

Visual communication, as the name suggests, is communication through visual aid and is described as the conveyance of ideas and information in forms that can be read or looked upon. Visual communication solely relies on vision and is primarily presented or expressed with two dimensional images. What is an example of a visual image?

Social workers should promote the maintenance of high standards in their practice. They must uphold the knowledge, value, ethics, and mission of the profession. Social workers should contribute time to activities that promote respect for competency such as research, consultation, presentations in the community, and teaching. What is being described?

A clinical social work position comes available at Mountain View Hospital, which is next to Aimee's home. She is a licensed social worker that has been employed through a local agency dealing with abuse/neglect cases. The requirements for the job include experience in a geriatric facility. Aimee tells the interviewer she has worked in this capacity several times in the past. When checking references, the interviewer discovers Aimee has not been truthful in her responses. What professional ethic has the social worker violated?