Exam 3: Communication

Social workers should always ensure the documentation within client records is accurate and reflects the services provided. Timely documentation will facilitate the delivery of services and make certain future services will continue. What is the most important thing expected of social workers when providing documentation?

There are six main characteristics of assertive communication that include eye contact, body posture, gestures, voice, timing, and content. Eye contact demonstrates interest, body posture will improve the significance of the message, gestures add to emphasis, voice levels are modulated to a convincing tone, and timing to maximize receptivity. What is the sixth characteristic?

Social workers should engage in political and social action that ensures all people have equal access to employment, resources, opportunities, and services required to meet their basic needs. Expansion of choice for people who are vulnerable, disadvantaged, or oppressed should be acted upon by the social worker. What is an example of political or social action?

Larry is a patient in a nursing facility who receives social work services. He expresses concern that he keeps forgetting to do simple things like brush his teeth and go to the cafeteria for breakfast. Larry does not like to read due to poor comprehension skills, but enjoys looking at magazines. The social worker makes him a chart on a dry erase board with pictures depicting his daily routine. Larry is able to put a checkmark by them as they are completed and erase the marks at bedtime. What form of communication is Larry now able to use to fulfill his day?

Task communication in management practice communicates the needs and resources of a community. Citizen input is a must that can be accomplished with surveys or what other type of successful avenue?

Communication requires that all parties have a sender, a message, and an intended recipient. The receiver then decodes the message and gives the sender appropriate feedback. What are two manners of completing this transaction?

Ronald accepted a position as a clinical social worker in a hospital setting. When trainings are offered he denies them, stating he does not have the time. Conferences and seminars are also missed. When Ronald is assigned a new case that becomes complicated, he is unaware of what services are required. What area of expertise is Ronald lacking?

Communication to facilitate getting the job done in social work practice is referred to as task communication. It is facilitated by rationale planning. Task communication is contingent upon the method used such as policy, advocacy, community, or management practice. Community practice facilitates planning efforts that benefit who?

Aggressive communication is expressed in a forceful and hostile manner and usually involves alienating messages. Those who communicate in an aggressive manner are generally perceived as selfish and unwilling to compromise. An aggressive communication style is usually linked to a desire to hurt others, to exact revenge, or may reflect poor emotional development. Which of the following is an example of aggressive communication?

Communication is a process whereby information is enclosed in a package and is channeled and imparted by a sender to a receiver via some medium. All forms of communication require a sender, a message, and an intended recipient. The receiver then decodes the message and gives the sender what?

Assertive communication allows us to constructively confront and find a mutually satisfying solution where conflict exists. A person overcomes the fear to speak his or her mind or trying to influence others, but doing so in a way that respects the personal boundaries of others. There are several characteristics, such as posture. Why is this important to assertive communication?

Social workers must always respect the privacy of their clients. They should not solicit private information unless it will benefit the client through the provision of services or when conducting an evaluation. Once this information is shared, confidentiality is applied. What is the exception for disclosing private information?

Elizabeth has accepted a social work position in a clinical setting starting in two weeks. She is notifying all of her clientele of the change and terminating services. Elizabeth has written up a consent form to have her clients sign accepting the termination. What is the professional manner for handling this situation?