Exam 18: Teamwork

A ________________________ is a team member who attains benefits from team membership but does not actively participate in and contribute to the team's work.

A task force or a crossfunctional team is a group of employees from different departments formed to deal with a specific activity and existing only until the task is completed.

During the ____________________ stage of team development, conflict is resolved, the team harmony and unity emerge.

Once a month, the top managers at Alex's Aquariums make a point of meeting with the work teams in their respective divisions in order to communicate to them the organization's priorities, goals, and needs. This is an example of top management attempting to influence team norms through

Which of the following does NOT pertain to teams?

The "best alternative to a negotiated agreement" or BATNA is a previously determined choice of what a party will do if an acceptable agreement cannot be reached through negotiation.

________________________ teams typically consist of 5 to 20 multiskilled workers who rotate jobs to produce an entire product or service or at least one complete aspect or portion of a product or service.

The ____________________ style to handle conflict involves a high degree of assertiveness and a low degree of cooperation.

What are self-directed teams? Briefly discuss three characteristics or elements of self-directed teams.

__________ teams are created outside the formal organization structure to undertake a project of special importance or creativity.

The ____________________ style to handle conflict involves a high degree of assertiveness and a high degree of cooperation.

The accommodating style of conflict resolution is based on a __________ degree of assertiveness and a __________ degree of cooperativeness.

What are the three key components of the author's definition of a team?

A team's ability to meet personal needs of its members and hence maintain their membership and commitment is called satisficing.

CASE Scenario - Marcus Newcomb Marcus Newcomb has been working as a production employee for the last three years. His firm is currently undergoing a change in structure with a new management group and the production department is being restructured. Each production employee will be assigned to a small six-member production team. Marcus is looking forward to the extensive cross training that has been promised and is looking forward to enjoying more power and discretion than he has had in the past. In addition to skill training, Marcus is receiving management training in team building. -One of Marcus's co-workers, Jason Danner, is great at reducing tension by telling jokes and in other ways drawing off emotions when the group atmosphere is tense. Additionally, Jason can be counted on to energize by stimulating the team into action when the interest drops. Jason is demonstrating which of these?

As teams increase in size, the number of free riders decreases.

____________________ negotiation is a competitive and adversarial negotiation approach in which each party strives to get as much as it can, usually at the expense of the other party.

____________________________ refers to the tendency for the presence of others to enhance an individual's motivation and performance.

The manager to whom a team and team leaders report is referred to as the ____________________ leader.

Distributive negotiation is a competitive and adversarial negotiation approach in which each party strives to get as much as it can, usually at the expense of the other party.