Question 1

Briefly discuss the various styles that can be used to handle conflict.

Accepted Answer

There are five styles for dealing with conflict. These styles are based on two dimensions: the individual's desire to satisfy his or her own concern (assertiveness) versus the other party's concern (cooperativeness). A competing style is based on a high degree of assertiveness and a low degree of cooperativeness. It should be used when quick, decisive action is needed. An avoiding style reflects a low concern with both assertiveness and cooperativeness. It is appropriate in a number of situations, including when the issue in conflict is minor. A compromising style is based on a moderate amount of both dimensions and is appropriate when both sides have equal power and want to split the difference. An accommodating style reflects a high degree of cooperativeness and a low degree of assertiveness; it is appropriate, for example, when people think they are wrong. The collaborating style is based on a high degree of both dimensions and enables both parties to win, although it may require hard work to reach an agreement.

Question 2

The avoiding style of conflict resolution is based on a __________ degree of assertiveness and a __________ degree of cooperativeness.

Accepted Answer

A)  high, high 
B)  high, low 
C)  low, high 
D)  low, low 
E)  low, medium 
A)  high, high 
B)  high, low 
C)  low, high 
D)  low, low 
E)  low, medium D

Question 3

A team created outside the formal organization to undertake a project of special importance or creativity is known as a(n) ____________________________________.

Accepted Answer

special purpose team

Question 4

During the __________ stage of team development, team unity emerges.

Accepted Answer

A)  forming 
B)  storming 
C)  performing 
D)  norming 
E)  adjourning 
A)  forming 
B)  storming 
C)  performing 
D)  norming 
E)  adjourning

Question 5

Which of the following is NOT one of the four key strategies for achieving a win-win solution through negotiation?

Accepted Answer

A)  separate the people from the problem 
B)  focus on interests 
C)  generate many alternatives for mutual gain 
D)  insist that results be based on objective standards 
E)  keep the demands at the center 
A)  separate the people from the problem 
B)  focus on interests 
C)  generate many alternatives for mutual gain 
D)  insist that results be based on objective standards 
E)  keep the demands at the center

Question 6

Mediation is the process of using a third party to settle a dispute.

Accepted Answer

A) True 
 B)False

Question 7

A vertical team is a formal team composed of employees from different areas of expertise and from different levels in the organization's formal chain of command.

Accepted Answer

A) True 
 B)False

Question 8

A(n) ________________________ is composed of a manager and his or her subordinates in the formal chain of command.

Accepted Answer

The answer of A(n) ________________________ is composed of a manager...

Question 9

The forming stage of team development is characterized by

Accepted Answer

A)  the establishment of order and cohesion. 
B)  cooperation. 
C)  problem solving. 
D)  orientation. 
E)  conflict. 
A)  the establishment of order and cohesion. 
B)  cooperation. 
C)  problem solving. 
D)  orientation. 
E)  conflict.

Question 10

Groupthink occurs when people are so committed to a cohesive team that they are reluctant to express contrary opinions.

Accepted Answer

A) True 
 B)False

Question 11

The process of using a third party to settle a dispute is known as ____________________.

Accepted Answer

The answer of The process of using a third party...

Question 12

Productive output pertains to the team's ability to meet the personal needs of its members.

Accepted Answer

A) True 
 B)False

Question 13

Makai is a manager at Blue's Baby Clothes. Recently, he was assigned a work team. He is in charge of the team and it consists of the subordinates under his authority. This is an example of

Accepted Answer

A)  a horizontal team. 
B)  a vertical team. 
C)  a self-managed team. 
D)  a special-purpose team. 
E)  a social team. 
A)  a horizontal team. 
B)  a vertical team. 
C)  a self-managed team. 
D)  a special-purpose team. 
E)  a social team.

Question 14

The __________ stage of the five stages of team development is marked by conflict and disagreement

Accepted Answer

A)  performing 
B)  norming 
C)  storming 
D)  forming 
E)  reforming 
A)  performing 
B)  norming 
C)  storming 
D)  forming 
E)  reforming

Question 15

The competing style of conflict resolution is based on a __________ degree of assertiveness and a __________ degree of cooperativeness.

Accepted Answer

A)  high, high 
B)  high, low 
C)  low, high 
D)  low, low 
E)  low, medium 
A)  high, high 
B)  high, low 
C)  low, high 
D)  low, low 
E)  low, medium

Question 16

____________________________ is defined as the extent to which members are attracted to the team and motivated to remain in it.

Accepted Answer

The answer of ____________________________ is defined as the extent to...

Question 17

Which of the following conflict resolution styles is best when maintaining harmony is important?

Accepted Answer

A)  Competing style 
B)  Collaborating style 
C)  Accommodating style 
D)  Avoiding style 
E)  Comprising 
A)  Competing style 
B)  Collaborating style 
C)  Accommodating style 
D)  Avoiding style 
E)  Comprising

Question 18

________________________ are created by the organization as part of the formal organization structure.

Accepted Answer

The answer of ________________________ are created by the organization as...

Question 19

A role in which the individual devotes personal time and energy to helping the team accomplish its task is called a(n) ________________________ role.

Accepted Answer

The answer of A role in which the individual devotes...

Question 20

The first step in a company's move toward greater employee participation is usually problem-solving teams.

Accepted Answer

A) True 
 B)False

Exam 18: Teamwork

Briefly discuss the various styles that can be used to handle conflict.

The avoiding style of conflict resolution is based on a __________ degree of assertiveness and a __________ degree of cooperativeness.

A team created outside the formal organization to undertake a project of special importance or creativity is known as a(n) ____________________________________.

During the __________ stage of team development, team unity emerges.

Which of the following is NOT one of the four key strategies for achieving a win-win solution through negotiation?

Mediation is the process of using a third party to settle a dispute.

A vertical team is a formal team composed of employees from different areas of expertise and from different levels in the organization's formal chain of command.

A(n) ________________________ is composed of a manager and his or her subordinates in the formal chain of command.

The forming stage of team development is characterized by

Groupthink occurs when people are so committed to a cohesive team that they are reluctant to express contrary opinions.

The process of using a third party to settle a dispute is known as ____________________.

Productive output pertains to the team's ability to meet the personal needs of its members.

Makai is a manager at Blue's Baby Clothes. Recently, he was assigned a work team. He is in charge of the team and it consists of the subordinates under his authority. This is an example of

The __________ stage of the five stages of team development is marked by conflict and disagreement

The competing style of conflict resolution is based on a __________ degree of assertiveness and a __________ degree of cooperativeness.

____________________________ is defined as the extent to which members are attracted to the team and motivated to remain in it.

Which of the following conflict resolution styles is best when maintaining harmony is important?

________________________ are created by the organization as part of the formal organization structure.

A role in which the individual devotes personal time and energy to helping the team accomplish its task is called a(n) ________________________ role.

The first step in a company's move toward greater employee participation is usually problem-solving teams.

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The avoiding style of conflict resolution is based on a degree of assertiveness and a degree of cooperativeness.

The competing style of conflict resolution is based on a degree of assertiveness and a degree of cooperativeness.