Exam 18: Teamwork

Marissa is a member of a team at Magic Tricks, Inc. She meets with co-workers from her department to discuss ways to improve quality and the general work environment. This is an example of a

Sally's group found itself unable to handle a conflict. The group decides to bring in an outside consultant to discuss the conflict with both sides and work toward a resolution. The group is using

A role in which the individual provides support for team members' emotional needs and social unity is called a(n) ____________________ role.

____________________________________________________ is a previously determined choice of what a party will do if an acceptable agreement cannot be reached through negotiation.

A competitive and adversarial negotiation approach in which each party strives to get as much as it can, usually at the expense of the other party, is called

According to MANAGER'S SHOPTALK in Chapter 18, techniques that will bring out the best in people and ensure a productive meeting include all of the following EXCEPT:

During the __________ stage of team development, the major emphasis is on task accomplishment.

A group and a team are interchangeable terms.

A formal team of employees from different departments in a mattress manufacturing plant who have the same assignment of testing the new mattresses for comfortability by laying down on the mattresses would be called a horizontal team.

Team norms are standards of conduct that are shared by team members, guide their behavior and are written down.

Small teams experience __________ than large teams.

Bryan is a team leader at Harris Technology. He usually tries to resolve conflict by referring the problem to a third party, such as his boss. This style of conflict resolution is known as

In a(n) ________________________ team, team members take over managerial duties.

It is important for managers to remember that effective teams must have people in either task specialist and socioemotional roles.

Some team members are asked to play a dual role. These members

People who play the task specialist role often display the compromising behavior.

Describe the three types of formal teams.

The ____________________________ is the range between one party's minimum reservation point (the point beyond which the party is willing to accept a deal) and the other party's maximum reservation point.

Lion Lair Corporation has a number of work teams made up of people from all different parts of the organization. Often there is a conflict within and between teams because some team members hold different values than others. According to your textbook, what is the cause of this conflict?

Forming, storming, reforming, performing, and adjourning are the five stages of team development.