Question 1

__________ goals lead to the attainment of __________ goals, which in turn lead to the attainment of __________ goals.

Accepted Answer

A)  Operational, strategic, tactical 
B)  Tactical, operational, strategic 
C)  Strategic, tactical, operational 
D)  Operational, tactical, strategic 
E)  None of these. 
A)  Operational, strategic, tactical 
B)  Tactical, operational, strategic 
C)  Strategic, tactical, operational 
D)  Operational, tactical, strategic 
E)  None of these. D

Question 2

Describe the guidelines for planning in the new workplace.

Accepted Answer

First, start with a strong mission. Next, set stretch goals. Third, embrace event-driving planning. Fourth, use performance dashboards. Fifth, organize temporary task forces. And finally, top managers show support and commitment.

Question 3

What are the three stages of crisis management?

Accepted Answer

Prevention, Preparation, and Containment

Question 4

To review progress is the final step in the MBO process.

Accepted Answer

A) True 
 B)False

Question 5

Which of these refers to a continuous, sequential process that takes advantage of unforeseen events to shift the company as needed to improve performance?

Accepted Answer

A)  Planning task force 
B)  Event-driven planning 
C)  Centralized planning department 
D)  Schewhart planning group 
E)  Total quality management group 
A)  Planning task force 
B)  Event-driven planning 
C)  Centralized planning department 
D)  Schewhart planning group 
E)  Total quality management group

Question 6

The organization's reason for existence is known as

Accepted Answer

A)  the organization's value. 
B)  the organization's vision. 
C)  the organization's mission. 
D)  the organization's goal. 
E)  the organization's service. 
A)  the organization's value. 
B)  the organization's vision. 
C)  the organization's mission. 
D)  the organization's goal. 
E)  the organization's service.

Question 7

MBO refers to managing by opportunity.

Accepted Answer

A) True 
 B)False

Question 8

All of the following are characteristics of effective goal setting EXCEPT

Accepted Answer

A)  goals should be challenging but not unreasonably difficult. 
B)  goals should be set for every aspect of employee behavior. 
C)  specific and measurable. 
D)  cover key results area. 
E)  linked to rewards. 
A)  goals should be challenging but not unreasonably difficult. 
B)  goals should be set for every aspect of employee behavior. 
C)  specific and measurable. 
D)  cover key results area. 
E)  linked to rewards.

Question 9

Tabu is a salesperson at a large retail chain. She was assigned a goal of $265,000 in sales for the current quarter. She is unhappy because she knows that the most any salesperson has sold in one quarter in the past is $150,000. Her goal of $265,000 is probably

Accepted Answer

A)  not specific and measurable. 
B)  not realistic. 
C)  irrelevant. 
D)  lacking a specific time period. 
E)  does not cover key result area. 
A)  not specific and measurable. 
B)  not realistic. 
C)  irrelevant. 
D)  lacking a specific time period. 
E)  does not cover key result area.

Question 10

Contingency plans can also be considered as scenarios.

Accepted Answer

A) True 
 B)False

Question 11

The company's philosophy as well as purpose is often expressed in mission statements.

Accepted Answer

A) True 
 B)False

Question 12

"We respect our employees and value their diversity" is an example of a statement you are most likely to find in the organization's

Accepted Answer

A)  mission. 
B)  strategic goals. 
C)  tactical goals. 
D)  strategic plans. 
E)  tactical plans. 
A)  mission. 
B)  strategic goals. 
C)  tactical goals. 
D)  strategic plans. 
E)  tactical plans.

Question 13

Traditionally, if Tara, CEO of Butterfly Pillows, needed to conduct corporate planning, it would be performed by all of the following EXCEPT

Accepted Answer

A)  central planning departments. 
B)  decentralized planning groups. 
C)  top executives. 
D)  consulting groups. 
E)  the president of the company. 
A)  central planning departments. 
B)  decentralized planning groups. 
C)  top executives. 
D)  consulting groups. 
E)  the president of the company.

Question 14

Problems with MBO occur when the company faces rapid change.

Accepted Answer

A) True 
 B)False

Question 15

Beth is a middle manager at Egg Elements Corporation. She is most likely responsible for the achievement of __________ goals.

Accepted Answer

A)  operational 
B)  tactical 
C)  strategic 
D)  lower-level 
E)  top-level 
A)  operational 
B)  tactical 
C)  strategic 
D)  lower-level 
E)  top-level

Question 16

Which of these is/are primarily concerned with tactical goals/plans?

Accepted Answer

A)  Middle management 
B)  Board of directors 
C)  Consultants 
D)  Senior management 
E)  Lower management 
A)  Middle management 
B)  Board of directors 
C)  Consultants 
D)  Senior management 
E)  Lower management

Question 17

Which of these represent the broad statements of where the organization wants to be in the future?

Accepted Answer

A)  Operational goals 
B)  Tactical goals, 
C)  Strategic goals. 
D)  Operational goals,. 
E)  Tactical plans 
A)  Operational goals 
B)  Tactical goals, 
C)  Strategic goals. 
D)  Operational goals,. 
E)  Tactical plans

Question 18

The traditional approach to corporate planning was to

Accepted Answer

A)  have a decentralized planning staff. 
B)  have a centralized planning department. 
C)  set up a planning task force. 
D)  set up planning committees. 
E)  use TQM approach. 
A)  have a decentralized planning staff. 
B)  have a centralized planning department. 
C)  set up a planning task force. 
D)  set up planning committees. 
E)  use TQM approach.

Question 19

_________________________ plans are developed to achieve a set of goals that are not likely to be repeated in the future.

Accepted Answer

Single-use

Question 20

Baltimore Brewery allows its line managers to take responsibility for strategic planning. This approach is consistent with which of the following?

Accepted Answer

A)  Centralized planning department 
B)  Decentralized planning staff 
C)  Planning task force 
D)  Centralized planning committee 
E)  Command-and-control 
A)  Centralized planning department 
B)  Decentralized planning staff 
C)  Planning task force 
D)  Centralized planning committee 
E)  Command-and-control

Exam 7: Managerial Planning and Goal Setting

__________ goals lead to the attainment of __________ goals, which in turn lead to the attainment of __________ goals.

Describe the guidelines for planning in the new workplace.

What are the three stages of crisis management?

To review progress is the final step in the MBO process.

Which of these refers to a continuous, sequential process that takes advantage of unforeseen events to shift the company as needed to improve performance?

The organization's reason for existence is known as

MBO refers to managing by opportunity.

All of the following are characteristics of effective goal setting EXCEPT

Tabu is a salesperson at a large retail chain. She was assigned a goal of $265,000 in sales for the current quarter. She is unhappy because she knows that the most any salesperson has sold in one quarter in the past is $150,000. Her goal of $265,000 is probably

Contingency plans can also be considered as scenarios.

The company's philosophy as well as purpose is often expressed in mission statements.

"We respect our employees and value their diversity" is an example of a statement you are most likely to find in the organization's

Traditionally, if Tara, CEO of Butterfly Pillows, needed to conduct corporate planning, it would be performed by all of the following EXCEPT

Problems with MBO occur when the company faces rapid change.

Beth is a middle manager at Egg Elements Corporation. She is most likely responsible for the achievement of __________ goals.

Which of these is/are primarily concerned with tactical goals/plans?

Which of these represent the broad statements of where the organization wants to be in the future?

The traditional approach to corporate planning was to

_________________________ plans are developed to achieve a set of goals that are not likely to be repeated in the future.

Baltimore Brewery allows its line managers to take responsibility for strategic planning. This approach is consistent with which of the following?

Managing in Turbulent Times

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Ethics and Social Responsibility

Managing Small Business Start-Ups

Strategy Formulation and Implementation

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Human Resource Management

Meeting the Challenge of Diversity

Dynamics of Behavior in Organizations

Leadership

Motivation

Communication

Teamwork

Managerial and Quality Control

Information Technology and E-Business

Operations and Value Chain Management

Filters

goals lead to the attainment of goals, which in turn lead to the attainment of __ goals.