Exam 7: Managerial Planning and Goal Setting

CASE Scenario - Elaine Eastman The new program would be focused around MBO concepts. Elaine Eastman had been a manager at ABCD for ten years and she was not all certain if this new MBO approach was going to fit her department. She had strong commitment to achieving the company's objectives, but she also knew her employees well enough to know that some didn't share the same commitment. -In the MBO process, after the first step of setting objectives is accomplished, the next step that Elaine should expect is

Which of these is the first step in the MBO process?

_____________________________________________ are groups of planning specialists who report directly to the CEO or president of a company.

Which is the final step in the MBO process?

__________ symbolizes the legitimacy of the organization to external audiences.

Which of these are true about contingency plans?

Standing plans define company responses to specific situations such as natural emergencies or competitive setbacks.

Lower-level goals should lead to the achievement of higher-level goals. This is called

_________________________ are designed to help execute major strategic plans and to accomplish a specific part of the company's strategy.

According to MANAGER'S SHOPTALK in Chapter 7, effective policies governing the use of e-mail include all of the following EXCEPT:

Event-driving planning is a staid planning document.

CASE Scenario - Elaine Eastman The new program would be focused around MBO concepts. Elaine Eastman had been a manager at ABCD for ten years and she was not all certain if this new MBO approach was going to fit her department. She had strong commitment to achieving the company's objectives, but she also knew her employees well enough to know that some didn't share the same commitment. -If Elaine dictates or suggests the goals for her employees, she can expect

Briefly define the characteristics of an effective goal.

A broad statement of where the organization wants to be in the future refers to a mission statement.

CASE Scenario - Elaine Eastman The new program would be focused around MBO concepts. Elaine Eastman had been a manager at ABCD for ten years and she was not all certain if this new MBO approach was going to fit her department. She had strong commitment to achieving the company's objectives, but she also knew her employees well enough to know that some didn't share the same commitment. -Elaine can anticipate enjoying the advantages of MBO which include

Standing plans are

In a complex and competitive business world, traditional planning done by a select few is the only planning that works.

The mission is the basis for the strategic level of goals and plans, which in turn shapes the tactical and operational level.

Goals that define the outcomes that major departments must achieve in order for the organization to reach its overall goals are known as ____________________ goals.

The official goals of the organization are best represented by the __________.