Exam 7: Managerial Planning and Goal Setting

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Alabama Airlines has three planning specialists who help division managers develop their own division plans. Serving as consultants to the divisions, the planning specialists give advice about strengths, weaknesses, opportunities, and threats. Alabama Airlines is utilizing what approach to the planning function?

(Multiple Choice)
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A desired future state that the individual or organization attempts to realize is a goal.

(True/False)
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The act of determining the organization's goals and the means for achieving them is referred to as ____________________.

(Short Answer)
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Plans provide a standard of assessment.

(True/False)
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____________________ plans are used to provide guidance for work-related tasks that are performed repeatedly within the organization.

(Short Answer)
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To be effective, goals must be set for every aspect of employee behavior or organizational performance.

(True/False)
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Goals that define the outcomes that major divisions and departments must achieve in order for the organization to reach its overall goals is called

(Multiple Choice)
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The specific results expected from departments, work groups, and individuals are the ____________________ goals.

(Short Answer)
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Which of these refer to specific results expected from individuals?

(Multiple Choice)
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The __________ is the basis for the strategic level of goals and plans which in turn shapes the __________ and __________ level.

(Multiple Choice)
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"No food and/or drinks in the classroom" is an example of a

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Compare the four levels of goals and plans.

(Essay)
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A broad definition of the organization's values, aspiration and reason for being, along with a recognition of the scope and operations that distinguishes the organization refers to a Business Strategic Statement.

(True/False)
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In using MBO, objectives should be set

(Multiple Choice)
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________________________________________ is a method whereby managers and employees define goals for every department, project, and person and use them to monitor subsequent performance.

(Short Answer)
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Operational plans that focus on specific tasks and processes that help to meet tactical and strategic goals are developed by _________________________ managers and supervisors.

(Short Answer)
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At the top of the goal hierarchy is the

(Multiple Choice)
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A means-end chain is when lower-level goals lead to the accomplishment of higher-level goals.

(True/False)
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A group of planning specialists assigned to major departments and divisions to help managers develop their own strategic plans is called ________________________________________.

(Short Answer)
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Goals are most effective when they are specific, measurable, challenging and linked to rewards.

(True/False)
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