Question 1

Describe the three categories of horizontal communication.

Accepted Answer

Intradepartmental problem solving is mes

Question 2

Impersonal written media, including fliers and bulletins, are the lowest in channel richness.

Accepted Answer

A) True 
 B)False

Question 3

A(n) ______________________________ is a team communication structure in which team members communicate through a single individual to solve problems or make decisions.

Accepted Answer

The answer of A(n) ______________________________ is a team communication structure...

Question 4

Messages that appraise how well individuals and departments are doing their jobs are called

Accepted Answer

A)  job instructions. 
B)  implementation of strategies. 
C)  practices. 
D)  performance feedback. 
E)  indoctrination. 
A)  job instructions. 
B)  implementation of strategies. 
C)  practices. 
D)  performance feedback. 
E)  indoctrination.

Question 5

Presenting hard facts and figures has the same power as telling vivid stories.

Accepted Answer

A) True 
 B)False

Question 6

What are the key elements of communication?

Accepted Answer

A)  Encoding, message, and feedback 
B)  Encoding, noise, and symbols 
C)  Message, circuit, and decoding 
D)  Feedback, message, and perception 
E)  Feedback, circuit, and perception 
A)  Encoding, message, and feedback 
B)  Encoding, noise, and symbols 
C)  Message, circuit, and decoding 
D)  Feedback, message, and perception 
E)  Feedback, circuit, and perception

Question 7

____________________ can be defined as the process by which information is exchanged and understood by two or more people, usually with the intent to motivate or influence behavior.

Accepted Answer

The answer of ____________________ can be defined as the process...

Question 8

The word "effectiveness" may mean one thing to one person and something different to another person. This is an example of what kind of a barrier?

Accepted Answer

A)  Semantics 
B)  Wrong channel selection 
C)  Status or power differences 
D)  Interpersonal barriers 
E)  Inconsistent cues 
A)  Semantics 
B)  Wrong channel selection 
C)  Status or power differences 
D)  Interpersonal barriers 
E)  Inconsistent cues

Question 9

Communication permeates every management function.

Accepted Answer

A) True 
 B)False

Question 10

In a(n) ____________________ network, individuals can communicate freely with other team members.

Accepted Answer

The answer of In a(n) ____________________ network, individuals can communicate...

Question 11

Define nonverbal communication and briefly discuss its importance to communicating in organizations.

Accepted Answer

Nonverbal communication refers to messag

Question 12

After developing the message, the sender must encode the message and select a communication channel.

Accepted Answer

A) True 
 B)False

Question 13

Types of information generally communicated upwards include performance reports, suggestions for improvement and performance feedback.

Accepted Answer

A) True 
 B)False

Question 14

CASE
Scenario - Taryn Reynolds
One of the most talented managers to ever work at Lime Mining is Taryn Reynolds. Combining graciousness with high intelligence and creativity, Taryn has been successful in attracting and building a highly committed and competent division of employees. When interviewed by the national news media for insight into her success, one of the topics that became a primary focus was the challenge of communicating effectively.
-In selecting the best channel for complex communication, Taryn suggests to select the richest channel possible. Characteristics that Taryn suggests a manager should recognize include all of these EXCEPT which one?

Accepted Answer

A)  The channel's ability to handle multiple cues simultaneously 
B)  The ability to facilitate rapid two-way feedback 
C)  The ability to establish a personal focus for the communication 
D)  The ability to clarify and rapidly reduce communication stereotyping 
E)  All of these are valid characteristics of channel richness 
A)  The channel's ability to handle multiple cues simultaneously 
B)  The ability to facilitate rapid two-way feedback 
C)  The ability to establish a personal focus for the communication 
D)  The ability to clarify and rapidly reduce communication stereotyping 
E)  All of these are valid characteristics of channel richness

Question 15

Management by walking around is a communication technique in which managers interact directly with workers to exchange information.

Accepted Answer

A) True 
 B)False

Describe the three categories of horizontal communication.

Impersonal written media, including fliers and bulletins, are the lowest in channel richness.

A(n) ______________________________ is a team communication structure in which team members communicate through a single individual to solve problems or make decisions.

Messages that appraise how well individuals and departments are doing their jobs are called

Presenting hard facts and figures has the same power as telling vivid stories.

What are the key elements of communication?

____________________ can be defined as the process by which information is exchanged and understood by two or more people, usually with the intent to motivate or influence behavior.

The word "effectiveness" may mean one thing to one person and something different to another person. This is an example of what kind of a barrier?

Communication permeates every management function.

In a(n) ____________________ network, individuals can communicate freely with other team members.

Define nonverbal communication and briefly discuss its importance to communicating in organizations.

After developing the message, the sender must encode the message and select a communication channel.

Types of information generally communicated upwards include performance reports, suggestions for improvement and performance feedback.

Management by walking around is a communication technique in which managers interact directly with workers to exchange information.

Managing in Turbulent Times

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Ethics and Social Responsibility

Managing Small Business Start-Ups

Managerial Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Human Resource Management

Meeting the Challenge of Diversity

Dynamics of Behavior in Organizations

Leadership

Motivation

Teamwork

Managerial and Quality Control

Information Technology and E-Business

Operations and Value Chain Management

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Exam 17: Communication

Describe the three categories of horizontal communication.

Impersonal written media, including fliers and bulletins, are the lowest in channel richness.

A(n) ______________________________ is a team communication structure in which team members communicate through a single individual to solve problems or make decisions.

Messages that appraise how well individuals and departments are doing their jobs are called

Presenting hard facts and figures has the same power as telling vivid stories.

What are the key elements of communication?

____________________ can be defined as the process by which information is exchanged and understood by two or more people, usually with the intent to motivate or influence behavior.

The word "effectiveness" may mean one thing to one person and something different to another person. This is an example of what kind of a barrier?

Communication permeates every management function.

In a(n) ____________________ network, individuals can communicate freely with other team members.

Define nonverbal communication and briefly discuss its importance to communicating in organizations.

After developing the message, the sender must encode the message and select a communication channel.

Types of information generally communicated upwards include performance reports, suggestions for improvement and performance feedback.

Management by walking around is a communication technique in which managers interact directly with workers to exchange information.

Managing in Turbulent Times

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Ethics and Social Responsibility

Managing Small Business Start-Ups

Managerial Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Human Resource Management

Meeting the Challenge of Diversity

Dynamics of Behavior in Organizations

Leadership

Motivation

Teamwork

Managerial and Quality Control

Information Technology and E-Business

Operations and Value Chain Management

Filters