Question 1

In the new workplace, learning occurs when managers use evaluation and communication to help individuals and the organization learn and improve.

Accepted Answer

A) True 
 B)False

Question 2

__________ are examples of channels which managers might choose to use when communicating with employees.

Accepted Answer

A)  Newsletter, telephone, and feedback 
B)  Telephone, electronic mail, and memo 
C)  Television, encoding, and letter 
D)  National newspapers and television 
E)  All of these 
A)  Newsletter, telephone, and feedback 
B)  Telephone, electronic mail, and memo 
C)  Television, encoding, and letter 
D)  National newspapers and television 
E)  All of these

Question 3

The major problem with downward communication is known as communication _________________________.

Accepted Answer

The answer of The major problem with downward communication is...

Question 4

To ____________________ a message is to select the symbols used to compose a message.

Accepted Answer

The answer of To ____________________ a message is to select...

Question 5

Instant messaging is electronic communication that allows users to see who is connected to a network and share information instantly.

Accepted Answer

A) True 
 B)False

Question 6

Performance feedback is an example of upward communication.

Accepted Answer

A) True 
 B)False

Question 7

To persuade and influence, managers connect with others by using

Accepted Answer

A)  a policy manual. 
B)  symbols, metaphors, and stories. 
C)  statistical facts and figures. 
D)  rules and regulations. 
E)  external consultants. 
A)  a policy manual. 
B)  symbols, metaphors, and stories. 
C)  statistical facts and figures. 
D)  rules and regulations. 
E)  external consultants.

Question 8

The four primary skills for communicating in a crisis include all of the following EXCEPT:

Accepted Answer

A)  maintain your focus 
B)  be visible 
C)  get the awful truth out 
D)  communicate a vision for the future 
E)  all of these are skills for communicating in a crisis 
A)  maintain your focus 
B)  be visible 
C)  get the awful truth out 
D)  communicate a vision for the future 
E)  all of these are skills for communicating in a crisis

Question 9

Characteristics of a good listener are someone who

Accepted Answer

A)  asks questions, listens for facts, and avoids distractions. 
B)  asks questions, summarizes, and listens to central themes. 
C)  shows interest, judges content, and has preconceptions. 
D)  listens between lines, starts to argue, and works hard. 
E)  shows interest, works hard, and starts to argue. 
A)  asks questions, listens for facts, and avoids distractions. 
B)  asks questions, summarizes, and listens to central themes. 
C)  shows interest, judges content, and has preconceptions. 
D)  listens between lines, starts to argue, and works hard. 
E)  shows interest, works hard, and starts to argue.

Question 10

________ exist when low-power people may be reluctant to pass bad news up the hierarchy.

Accepted Answer

A)  status and power differences 
B)  differences across departments in terms of needs and goals 
C)  absence of formal channels 
D)  communication flow 
E)  semantics 
A)  status and power differences 
B)  differences across departments in terms of needs and goals 
C)  absence of formal channels 
D)  communication flow 
E)  semantics

Question 11

The choice of a communication channel can convey a symbolic meaning to the receiver.

Accepted Answer

A) True 
 B)False

Question 12

Identify the four individual level barriers to communication and the ways to overcome them.

Accepted Answer

The four individual level barriers are (

Question 13

Routine messages typically are ambiguous, concern novel events and impose great potential for misunderstanding.

Accepted Answer

A) True 
 B)False

Question 14

The lateral or diagonal exchange of messages among peers or coworkers is horizontal communication.

Accepted Answer

A) True 
 B)False

Question 15

Interdepartmental coordination are messages that take place among members of the same department and concern task accomplishment.

Accepted Answer

A) True 
 B)False

Question 16

Casey is a part of a software engineering team. Her task is to develop a diagnostic program for the medical profession. This is a very complex task. What type of communication structure would work best for her group?

Accepted Answer

A)  Linear 
B)  Centralized 
C)  Decentralized 
D)  Focused 
E)  All of these 
A)  Linear 
B)  Centralized 
C)  Decentralized 
D)  Focused 
E)  All of these

Question 17

Which of these mediums for communication does not focus on a single receiver, uses limited information cues, and does not permit feedback?

Accepted Answer

A)  Bulletins 
B)  Telephone conversations 
C)  Video conference 
D)  Face to face contact 
E)  A personal memo 
A)  Bulletins 
B)  Telephone conversations 
C)  Video conference 
D)  Face to face contact 
E)  A personal memo

Question 18

When a group of workers have routine tasks to perform, a __________ communication structure allows more time for the task to be completed.

Accepted Answer

A)  linear 
B)  centralized 
C)  decentralized 
D)  gossip 
E)  team 
A)  linear 
B)  centralized 
C)  decentralized 
D)  gossip 
E)  team

Question 19

In centralized networks, team members must communicate through one individual to solve problems or make decisions.

Accepted Answer

A) True 
 B)False

Question 20

The learning organizations emphasize which of these?

Accepted Answer

A)  Downward communication 
B)  Gossips 
C)  Horizontal communication 
D)  Upward communication 
E)  Vertical communication 
A)  Downward communication 
B)  Gossips 
C)  Horizontal communication 
D)  Upward communication 
E)  Vertical communication

Exam 17: Communication

In the new workplace, learning occurs when managers use evaluation and communication to help individuals and the organization learn and improve.

__________ are examples of channels which managers might choose to use when communicating with employees.

The major problem with downward communication is known as communication _________________________.

To ____________________ a message is to select the symbols used to compose a message.

Instant messaging is electronic communication that allows users to see who is connected to a network and share information instantly.

Performance feedback is an example of upward communication.

To persuade and influence, managers connect with others by using

The four primary skills for communicating in a crisis include all of the following EXCEPT:

Characteristics of a good listener are someone who

________ exist when low-power people may be reluctant to pass bad news up the hierarchy.

The choice of a communication channel can convey a symbolic meaning to the receiver.

Identify the four individual level barriers to communication and the ways to overcome them.

Routine messages typically are ambiguous, concern novel events and impose great potential for misunderstanding.

The lateral or diagonal exchange of messages among peers or coworkers is horizontal communication.

Interdepartmental coordination are messages that take place among members of the same department and concern task accomplishment.

Casey is a part of a software engineering team. Her task is to develop a diagnostic program for the medical profession. This is a very complex task. What type of communication structure would work best for her group?

Which of these mediums for communication does not focus on a single receiver, uses limited information cues, and does not permit feedback?

When a group of workers have routine tasks to perform, a __________ communication structure allows more time for the task to be completed.

In centralized networks, team members must communicate through one individual to solve problems or make decisions.

The learning organizations emphasize which of these?

Managing in Turbulent Times

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Ethics and Social Responsibility

Managing Small Business Start-Ups

Managerial Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Human Resource Management

Meeting the Challenge of Diversity

Dynamics of Behavior in Organizations

Leadership

Motivation

Teamwork

Managerial and Quality Control

Information Technology and E-Business

Operations and Value Chain Management

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