Question 1

As a manager, Claire decides that every afternoon, you are going to spend time with her employees to find out what's happening. This is called

Accepted Answer

A)  the grapevine. 
B)  management by wandering around. 
C)  horizontal communication. 
D)  downward communication. 
E)  diagonal communication. 
A)  the grapevine. 
B)  management by wandering around. 
C)  horizontal communication. 
D)  downward communication. 
E)  diagonal communication.

Question 2

Messages designed to motivate employees to adopt the company's mission and cultural values and to participate in special ceremonies are called

Accepted Answer

A)  job instructions. 
B)  implementation of strategies. 
C)  practices. 
D)  performance feedback. 
E)  indoctrination. 
A)  job instructions. 
B)  implementation of strategies. 
C)  practices. 
D)  performance feedback. 
E)  indoctrination.

Question 3

___________________________________ refers to the messages and information sent from top management down to subordinates.

Accepted Answer

Downward c

Question 4

Planners Consulting Group uses its electronic mail system to inform employees of many upcoming events. Unfortunately, many employees do not have access to or don't use computers on a regular basis. This is an example of what type of communication barrier?

Accepted Answer

A)  Semantics 
B)  Wrong channel selection 
C)  Status or power differences 
D)  Interpersonal barriers 
E)  Inconsistent cues 
A)  Semantics 
B)  Wrong channel selection 
C)  Status or power differences 
D)  Interpersonal barriers 
E)  Inconsistent cues

Question 5

______________________________ is electronic communication that allows users to see who is connected to a network and share information instantly.

Accepted Answer

The answer of ______________________________ is electronic communication that allows users...

Question 6

For complex problems, a __________ network is most effective for swift, accurate problem resolution.

Accepted Answer

A)  linear 
B)  centralized 
C)  decentralized 
D)  all of these 
E)  linear and centralized 
A)  linear 
B)  centralized 
C)  decentralized 
D)  all of these 
E)  linear and centralized

Question 7

Messages that take place among members of the same department and concern task accomplishments are called _____________________________________________.

Accepted Answer

intradepar

Question 8

____________________ communication is the lateral or diagonal exchange of messages among peers or coworkers.

Accepted Answer

The answer of ____________________ communication is the lateral or diagonal...

Question 9

CASE
Scenario - Taryn Reynolds
One of the most talented managers to ever work at Lime Mining is Taryn Reynolds. Combining graciousness with high intelligence and creativity, Taryn has been successful in attracting and building a highly committed and competent division of employees. When interviewed by the national news media for insight into her success, one of the topics that became a primary focus was the challenge of communicating effectively.
-Taryn believes that successful managers solicit and respond to upward communication. Information that can be expected with upward communication includes all of the following EXCEPT which one?

Accepted Answer

A)  Procedures and practices 
B)  Suggestions for improvement 
C)  Financial and accounting information 
D)  Performance reports 
E)  All of these are included 
A)  Procedures and practices 
B)  Suggestions for improvement 
C)  Financial and accounting information 
D)  Performance reports 
E)  All of these are included

Question 10

Keys to effective listening include all of the following EXCEPT

Accepted Answer

A)  find areas of interest. 
B)  listen for ideas. 
C)  be responsive. 
D)  have preconceptions. 
E)  all of these are keys to effective listening. 
A)  find areas of interest. 
B)  listen for ideas. 
C)  be responsive. 
D)  have preconceptions. 
E)  all of these are keys to effective listening.

Question 11

What communication channels that exist outside the formally authorized channels without regard for the organization's hierarchy of authority?

Accepted Answer

A)  Management by wandering around 
B)  Upward communication 
C)  Personal communication 
D)  Horizontal communication 
E)  Downward communication 
A)  Management by wandering around 
B)  Upward communication 
C)  Personal communication 
D)  Horizontal communication 
E)  Downward communication

Question 12

The amount of information that can be transmitted during a communication episode is known as ______________________________.

Accepted Answer

The answer of The amount of information that can be...

Question 13

Which of the following is NOT an example of an organizational barrier to communication?

Accepted Answer

A)  Status and power differences 
B)  Wrong channel selection 
C)  Improper communication flow 
D)  Absence of formal channels 
E)  All of these are examples of organizational barriers to communication 
A)  Status and power differences 
B)  Wrong channel selection 
C)  Improper communication flow 
D)  Absence of formal channels 
E)  All of these are examples of organizational barriers to communication

Question 14

An example of non-verbal communication is all of these except

Accepted Answer

A)  posture. 
B)  facial expression. 
C)  voice. 
D)  written memo. 
E)  posture and facial expression. 
A)  posture. 
B)  facial expression. 
C)  voice. 
D)  written memo. 
E)  posture and facial expression.

Question 15

Formal ______________________________ includes messages that flow from the lower to the higher levels in the organization's hierarchy.

Accepted Answer

upward com

Question 16

Downward communication is usually used to communicate information about all of the following EXCEPT

Accepted Answer

A)  indoctrination. 
B)  procedures. 
C)  performance feedback. 
D)  suggestions for improvement. 
E)  implementation of goals. 
A)  indoctrination. 
B)  procedures. 
C)  performance feedback. 
D)  suggestions for improvement. 
E)  implementation of goals.

Question 17

Only by selecting rich channels can managers communicate nonroutine messages effectively.

Accepted Answer

A) True 
 B)False

Question 18

Personal communication channels exist within the formally authorized channels and adhere to the organization's hierarchy of authority.

Accepted Answer

A) True 
 B)False

Question 19

Upward communication is usually used to communicate information about all of the following EXCEPT

Accepted Answer

A)  suggestions for improvement. 
B)  performance reports. 
C)  indoctrination. 
D)  financial and accounting information. 
E)  grievance and disputes. 
A)  suggestions for improvement. 
B)  performance reports. 
C)  indoctrination. 
D)  financial and accounting information. 
E)  grievance and disputes.

Question 20

____________________ messages are typically ambiguous, concern novel events, and impose great potential for misunderstanding.

Accepted Answer

The answer of ____________________ messages are typically ambiguous, concern novel...

As a manager, Claire decides that every afternoon, you are going to spend time with her employees to find out what's happening. This is called

Messages designed to motivate employees to adopt the company's mission and cultural values and to participate in special ceremonies are called

___________________________________ refers to the messages and information sent from top management down to subordinates.

Planners Consulting Group uses its electronic mail system to inform employees of many upcoming events. Unfortunately, many employees do not have access to or don't use computers on a regular basis. This is an example of what type of communication barrier?

______________________________ is electronic communication that allows users to see who is connected to a network and share information instantly.

For complex problems, a __________ network is most effective for swift, accurate problem resolution.

Messages that take place among members of the same department and concern task accomplishments are called _____________________________________________.

____________________ communication is the lateral or diagonal exchange of messages among peers or coworkers.

Keys to effective listening include all of the following EXCEPT

What communication channels that exist outside the formally authorized channels without regard for the organization's hierarchy of authority?

The amount of information that can be transmitted during a communication episode is known as ______________________________.

Which of the following is NOT an example of an organizational barrier to communication?

An example of non-verbal communication is all of these except

Formal ______________________________ includes messages that flow from the lower to the higher levels in the organization's hierarchy.

Downward communication is usually used to communicate information about all of the following EXCEPT

Only by selecting rich channels can managers communicate nonroutine messages effectively.

Personal communication channels exist within the formally authorized channels and adhere to the organization's hierarchy of authority.

Upward communication is usually used to communicate information about all of the following EXCEPT

____________________ messages are typically ambiguous, concern novel events, and impose great potential for misunderstanding.

Managing in Turbulent Times

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Ethics and Social Responsibility

Managing Small Business Start-Ups

Managerial Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Human Resource Management

Meeting the Challenge of Diversity

Dynamics of Behavior in Organizations

Leadership

Motivation

Teamwork

Managerial and Quality Control

Information Technology and E-Business

Operations and Value Chain Management

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Exam 17: Communication

As a manager, Claire decides that every afternoon, you are going to spend time with her employees to find out what's happening. This is called

Messages designed to motivate employees to adopt the company's mission and cultural values and to participate in special ceremonies are called

___________________________________ refers to the messages and information sent from top management down to subordinates.

Planners Consulting Group uses its electronic mail system to inform employees of many upcoming events. Unfortunately, many employees do not have access to or don't use computers on a regular basis. This is an example of what type of communication barrier?

______________________________ is electronic communication that allows users to see who is connected to a network and share information instantly.

For complex problems, a __________ network is most effective for swift, accurate problem resolution.

Messages that take place among members of the same department and concern task accomplishments are called _____________________________________________.

____________________ communication is the lateral or diagonal exchange of messages among peers or coworkers.

Keys to effective listening include all of the following EXCEPT

What communication channels that exist outside the formally authorized channels without regard for the organization's hierarchy of authority?

The amount of information that can be transmitted during a communication episode is known as ______________________________.

Which of the following is NOT an example of an organizational barrier to communication?

An example of non-verbal communication is all of these except

Formal ______________________________ includes messages that flow from the lower to the higher levels in the organization's hierarchy.

Downward communication is usually used to communicate information about all of the following EXCEPT

Only by selecting rich channels can managers communicate nonroutine messages effectively.

Personal communication channels exist within the formally authorized channels and adhere to the organization's hierarchy of authority.

Upward communication is usually used to communicate information about all of the following EXCEPT

____________________ messages are typically ambiguous, concern novel events, and impose great potential for misunderstanding.

Managing in Turbulent Times

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Ethics and Social Responsibility

Managing Small Business Start-Ups

Managerial Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Human Resource Management

Meeting the Challenge of Diversity

Dynamics of Behavior in Organizations

Leadership

Motivation

Teamwork

Managerial and Quality Control

Information Technology and E-Business

Operations and Value Chain Management

Filters