Exam 17: Communication

Formulating in your mind what you are going to say next is an important part of effective listening.

Without ____________________, the communication is one-way.

__________ and __________ are potential sources for communication errors, because knowledge, attitudes, and background act as filters.

Interdepartmental messages that facilitate the accomplishment of joint projects or tasks are called ________________________________________.

Types of organizational barriers to communication are status and power differences, differences across departments in terms of needs and goals, absence of formal channels, and communication flow.

In terms of channel richness, face-to-face discussion is the richest channel.

CASE Scenario - Taryn Reynolds One of the most talented managers to ever work at Lime Mining is Taryn Reynolds. Combining graciousness with high intelligence and creativity, Taryn has been successful in attracting and building a highly committed and competent division of employees. When interviewed by the national news media for insight into her success, one of the topics that became a primary focus was the challenge of communicating effectively. -Taryn also agrees with the research that suggests that "nonverbal messages convey thoughts and feelings with greater force than do our most carefully selected words." Nonverbal messages include all of the following EXCEPT which one?

When an electronic mail system is installed as part of the communication system, what element of the communication process is changed?

A manager might use __________ as a type of communication.

The process of encoding, the selection of a channel, the presence of noise, and the development of feedback are four of the factors involved in the communication process.

____________________ can exist within the individual or as part of the organization.

__________ is described by the text as a communication channel that flows within the chain of command or task responsibility defined by the organization.

A discussion is often resolved by logic or "beating down" opponents, whereas, dialogue asks that participants suspend their attachments to a particular viewpoint so that a deeper level of listening, synthesis, and meaning can evolve from the group.

List the five types of upward communication.

__________ is the richest medium for communication.

Describe the concept of channel richness, specify the richest channel, and explain why it is so rich.

Messages that are designed to share information among teams and departments that can help the organization change, grow, or improve are called change initiatives and improvements.

What is downward communication and what are five topics generally included with downward communication?

Non-verbal communication has the biggest impact when using __________.

A group communication process aimed at creating a culture based on collaboration, fluidity, trust, and commitment to shared goals is referred to as a(n)