Question 1

The grapevine is an informal, person-to-person communication network of employees that is not officially sanctioned by the organization.

Accepted Answer

A) True 
 B)False

Question 2

______________________________ channels are those that flow within the chain of command or task responsibility defined by the organization.

Accepted Answer

Formal com

Question 3

To ensure positive, effective communication, managers should use which of the following techniques?

Accepted Answer

A)  Multiple channels of communication 
B)  Management by wandering around 
C)  Formal communication channels 
D)  All of these 
E)  Multiple channels of communication and formal communication channels 
A)  Multiple channels of communication 
B)  Management by wandering around 
C)  Formal communication channels 
D)  All of these 
E)  Multiple channels of communication and formal communication channels

Question 4

To inform managers of impending company-wide layoff, which communication channel would be most successful?

Accepted Answer

A)  Telephone conversations 
B)  Face to face contact 
C)  Electronic media 
D)  Written media 
E)  None of these 
A)  Telephone conversations 
B)  Face to face contact 
C)  Electronic media 
D)  Written media 
E)  None of these

Question 5

Horizontal communication is particularly important in teaching organizations, where teams of workers are continuously solving problems and searching for new ways of doing things.

Accepted Answer

A) True 
 B)False

Question 6

_________________________ means sharing all types of information throughout the company, across functional and hierarchical levels.

Accepted Answer

The answer of _________________________ means sharing all types of information...

Question 7

A formal communication channel is a communication channel that flows within the chain of command.

Accepted Answer

A) True 
 B)False

Question 8

The number of cues and the level of potential noise in a channel that is selected for communication refer to the channel richness.

Accepted Answer

A) True 
 B)False

Question 9

What percentage of a manager's time is spent in direct communication?

Accepted Answer

A)  20 percent 
B)  100 percent 
C)  50 percent 
D)  80 percent 
E)  40 percent 
A)  20 percent 
B)  100 percent 
C)  50 percent 
D)  80 percent 
E)  40 percent

Question 10

Which of these refers to a team communication structure in which team members freely communicate with one another and arrive at decisions?

Accepted Answer

A)  Decentralized network 
B)  Centralized network 
C)  Linear network 
D)  Circular network 
E)  Gossip structure 
A)  Decentralized network 
B)  Centralized network 
C)  Linear network 
D)  Circular network 
E)  Gossip structure

Question 11

The capacity of an information channel is influenced by all of these except

Accepted Answer

A)  the ability to establish a personal focus. 
B)  the ability to handle multiple cues simultaneously. 
C)  the ability to facilitate rapid, two-way feedback. 
D)  the ability to minimize costs. 
E)  both the ability to establish a personal focus and the ability to facilitate rapid, two-way feedback. 
A)  the ability to establish a personal focus. 
B)  the ability to handle multiple cues simultaneously. 
C)  the ability to facilitate rapid, two-way feedback. 
D)  the ability to minimize costs. 
E)  both the ability to establish a personal focus and the ability to facilitate rapid, two-way feedback.

Question 12

List the four individual level barriers to communication.

Accepted Answer

The four barriers are (1) inte

Question 13

A few individuals each convey information to several others in a gossip chain.

Accepted Answer

A) True 
 B)False

Question 14

Forms of nonverbal communication include blushing, perspiring, glancing, crying, and laughing.

Accepted Answer

A) True 
 B)False

Question 15

__________ is the most familiar and obvious flow of formal communication.

Accepted Answer

A)  Downward communication 
B)  Gossips 
C)  Horizontal communication 
D)  Upward communication 
E)  Vertical communication 
A)  Downward communication 
B)  Gossips 
C)  Horizontal communication 
D)  Upward communication 
E)  Vertical communication

Question 16

________ exist when organizations do not provide adequate upward, downward and horizontal communication,.

Accepted Answer

A)  status and power differences 
B)  differences across departments in terms of needs and goals 
C)  absence of formal channels 
D)  communication flow 
E)  semantics 
A)  status and power differences 
B)  differences across departments in terms of needs and goals 
C)  absence of formal channels 
D)  communication flow 
E)  semantics

Question 17

Channel richness refers to the

Accepted Answer

A)  number of messages a channel can carry at one time. 
B)  speed in which messages can be carried. 
C)  amount of information that can be transmitted during a communication episode. 
D)  number of channels available at any one time. 
E)  profitability potential of a proposed channel. 
A)  number of messages a channel can carry at one time. 
B)  speed in which messages can be carried. 
C)  amount of information that can be transmitted during a communication episode. 
D)  number of channels available at any one time. 
E)  profitability potential of a proposed channel.

Question 18

__________ communication can exist within the individual or as part of the organization.

Accepted Answer

A)  Channels of 
B)  Cues of 
C)  Barriers to 
D)  Semantics of 
E)  Feedback from 
A)  Channels of 
B)  Cues of 
C)  Barriers to 
D)  Semantics of 
E)  Feedback from

Question 19

Communication is defined as the process by which information is exchanged and understood by two or more people.

Accepted Answer

A) True 
 B)False

Question 20

Communication apprehension is an individual's level of fear or anxiety associated with interpersonal communications.

Accepted Answer

A) True 
 B)False

Exam 17: Communication

The grapevine is an informal, person-to-person communication network of employees that is not officially sanctioned by the organization.

______________________________ channels are those that flow within the chain of command or task responsibility defined by the organization.

To ensure positive, effective communication, managers should use which of the following techniques?

To inform managers of impending company-wide layoff, which communication channel would be most successful?

Horizontal communication is particularly important in teaching organizations, where teams of workers are continuously solving problems and searching for new ways of doing things.

_________________________ means sharing all types of information throughout the company, across functional and hierarchical levels.

A formal communication channel is a communication channel that flows within the chain of command.

The number of cues and the level of potential noise in a channel that is selected for communication refer to the channel richness.

What percentage of a manager's time is spent in direct communication?

Which of these refers to a team communication structure in which team members freely communicate with one another and arrive at decisions?

The capacity of an information channel is influenced by all of these except

List the four individual level barriers to communication.

A few individuals each convey information to several others in a gossip chain.

Forms of nonverbal communication include blushing, perspiring, glancing, crying, and laughing.

__________ is the most familiar and obvious flow of formal communication.

________ exist when organizations do not provide adequate upward, downward and horizontal communication,.

Channel richness refers to the

__________ communication can exist within the individual or as part of the organization.

Communication is defined as the process by which information is exchanged and understood by two or more people.

Communication apprehension is an individual's level of fear or anxiety associated with interpersonal communications.

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