Question 1

To translate the symbols used in a message for the purpose of interpreting its meaning is called ____________________.

Accepted Answer

The answer of To translate the symbols used in a...

Question 2

What percent of the details passed through a grapevine is accurate?

Accepted Answer

A)  15 to 20 percent 
B)  25 to 35 percent 
C)  40 to 60 percent 
D)  70 to 90 percent 
E)  100 percent 
A)  15 to 20 percent 
B)  25 to 35 percent 
C)  40 to 60 percent 
D)  70 to 90 percent 
E)  100 percent

Question 3

The job of the __________, in the communication process, is to decode the symbols and interpret the meaning of the message.

Accepted Answer

A)  sender 
B)  receiver 
C)  channel 
D)  filter 
E)  middleman 
A)  sender 
B)  receiver 
C)  channel 
D)  filter 
E)  middleman

Question 4

Communication is defined by the text as the process by which information is

Accepted Answer

A)  shared. 
B)  exchanged and understood by two or more people, usually with the intent to motivate or influence behavior. 
C)  received. 
D)  transmitted to others. 
E)  stored. 
A)  shared. 
B)  exchanged and understood by two or more people, usually with the intent to motivate or influence behavior. 
C)  received. 
D)  transmitted to others. 
E)  stored.

Question 5

Information distortion or loss of message content is a major problem with

Accepted Answer

A)  upward communication. 
B)  formal communication. 
C)  downward communication. 
D)  informal communication. 
E)  horizontal communication. 
A)  upward communication. 
B)  formal communication. 
C)  downward communication. 
D)  informal communication. 
E)  horizontal communication.

Question 6

Which of these is typically ambiguous, concern novel events, and impose great potential for misunderstanding?

Accepted Answer

A)  Nonroutine messages 
B)  Channel richness 
C)  Routine messages 
D)  Feedback 
E)  Nonverbal communications 
A)  Nonroutine messages 
B)  Channel richness 
C)  Routine messages 
D)  Feedback 
E)  Nonverbal communications

Question 7

__________ links employees in all directions, ranging from the president through middle management, support staff, and line employees.

Accepted Answer

A)  Management by wandering around 
B)  Vertical communication 
C)  Diagonal communication 
D)  The grapevine 
E)  Upward communication 
A)  Management by wandering around 
B)  Vertical communication 
C)  Diagonal communication 
D)  The grapevine 
E)  Upward communication

Question 8

__________ comprises the lowest channel richness.

Accepted Answer

A)  Electronic mail 
B)  Bulletins 
C)  Face-to-face talk 
D)  Telephone 
E)  Memos 
A)  Electronic mail 
B)  Bulletins 
C)  Face-to-face talk 
D)  Telephone 
E)  Memos

Question 9

The ____________________ is the tangible formulation of the idea that is sent to the receiver.

Accepted Answer

The answer of The ____________________ is the tangible formulation of...

Question 10

____________________ pertains to the meaning of words and the way they are used.

Accepted Answer

The answer of ____________________ pertains to the meaning of words...

Question 11

According to the text, one of the most important things that a manager can do for the organization is to

Accepted Answer

A)  talk to their employees. 
B)  create a climate of trust and openness. 
C)  listen to their employees. 
D)  ensure that production remains high. 
E)  none of these. 
A)  talk to their employees. 
B)  create a climate of trust and openness. 
C)  listen to their employees. 
D)  ensure that production remains high. 
E)  none of these.

Question 12

What kinds of skills are fundamental necessities in every part of a manager's job?

Accepted Answer

A)  Organizational 
B)  Communication 
C)  MBWA 
D)  Analysis 
E)  Punishment 
A)  Organizational 
B)  Communication 
C)  MBWA 
D)  Analysis 
E)  Punishment

Question 13

Describe the difference between centralized networks and decentralized networks.

Accepted Answer

Centralized network is a team communicat

Question 14

A communication technique in which managers interact directly with workers to exchange information is known as _____________________________________________.

Accepted Answer

management

Question 15

Which of these is necessary for communication to be considered two-way?

Accepted Answer

A)  Message 
B)  Channel 
C)  Feedback 
D)  Noise 
E)  Circuit 
A)  Message 
B)  Channel 
C)  Feedback 
D)  Noise 
E)  Circuit

Question 16

______________________________ channels exist outside the formally authorized channels and do not adhere to the organization's hierarchy of authority.

Accepted Answer

Personal c

Question 17

Managers spend 80 percent of every working day reading or writing.

Accepted Answer

A) True 
 B)False

Question 18

Most executives now believe that important information flows from the

Accepted Answer

A)  top down. 
B)  bottom up. 
C)  diagonal level. 
D)  horizontal level to diagonal level. 
E)  internal to external. 
A)  top down. 
B)  bottom up. 
C)  diagonal level. 
D)  horizontal level to diagonal level. 
E)  internal to external.

Question 19

According to Unlocking Innovative Solutions Through PEOPLE in Chapter 17, Kwik-Fit Financial Services used communication to go from being perceived as a company that doesn't care about its workers to one where employees feel they matter.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is an individual barrier to communication?

Accepted Answer

A)  Status and power difference 
B)  Lack of formal channels 
C)  Communication network unsuited to task 
D)  Semantics 
E)  All of these 
A)  Status and power difference 
B)  Lack of formal channels 
C)  Communication network unsuited to task 
D)  Semantics 
E)  All of these

Exam 17: Communication

To translate the symbols used in a message for the purpose of interpreting its meaning is called ____________________.

What percent of the details passed through a grapevine is accurate?

The job of the __________, in the communication process, is to decode the symbols and interpret the meaning of the message.

Communication is defined by the text as the process by which information is

Information distortion or loss of message content is a major problem with

Which of these is typically ambiguous, concern novel events, and impose great potential for misunderstanding?

__________ links employees in all directions, ranging from the president through middle management, support staff, and line employees.

__________ comprises the lowest channel richness.

The ____________________ is the tangible formulation of the idea that is sent to the receiver.

____________________ pertains to the meaning of words and the way they are used.

According to the text, one of the most important things that a manager can do for the organization is to

What kinds of skills are fundamental necessities in every part of a manager's job?

Describe the difference between centralized networks and decentralized networks.

A communication technique in which managers interact directly with workers to exchange information is known as _____________________________________________.

Which of these is necessary for communication to be considered two-way?

______________________________ channels exist outside the formally authorized channels and do not adhere to the organization's hierarchy of authority.

Managers spend 80 percent of every working day reading or writing.

Most executives now believe that important information flows from the

According to Unlocking Innovative Solutions Through PEOPLE in Chapter 17, Kwik-Fit Financial Services used communication to go from being perceived as a company that doesn't care about its workers to one where employees feel they matter.

Which of the following is an individual barrier to communication?

Managing in Turbulent Times

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Ethics and Social Responsibility

Managing Small Business Start-Ups

Managerial Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Human Resource Management

Meeting the Challenge of Diversity

Dynamics of Behavior in Organizations

Leadership

Motivation

Teamwork

Managerial and Quality Control

Information Technology and E-Business

Operations and Value Chain Management

Filters