Question 1

When informing your staff of the date for the company picnic, which communication channel would be most practical and successful?

Accepted Answer

A)  Memo 
B)  Telephone 
C)  Video conference 
D)  Face to face contact 
E)  A newspaper notice 
A)  Memo 
B)  Telephone 
C)  Video conference 
D)  Face to face contact 
E)  A newspaper notice

Question 2

List the three formal communication channels found in organizations.

Accepted Answer

The three channels are (1) the

Question 3

__________ is an organizational barrier to communication.

Accepted Answer

A)  Semantics 
B)  Interpersonal dynamics 
C)  Status and power difference 
D)  Inconsistent cues 
E)  All of these 
A)  Semantics 
B)  Interpersonal dynamics 
C)  Status and power difference 
D)  Inconsistent cues 
E)  All of these

Question 4

To persuade and influence, managers connect with others primarily by using impersonal written media such as fliers and bulletins.

Accepted Answer

A) True 
 B)False

Question 5

The receiver __________ the symbols to interpret the meaning of the message.

Accepted Answer

A)  encodes 
B)  transmits 
C)  decodes 
D)  responds to 
E)  must ignore 
A)  encodes 
B)  transmits 
C)  decodes 
D)  responds to 
E)  must ignore

Question 6

Two types of personal channels used in many organizations are MBWA and grapevine.

Accepted Answer

A) True 
 B)False

Question 7

____________________ occurs when managers use evaluations and communication to help individuals and the organization learn and improve.

Accepted Answer

The answer of ____________________ occurs when managers use evaluations and...

Question 8

When managers use evaluation and communication to help individuals and the organization learn and improve, __________ occurs.

Accepted Answer

A)  feedback 
B)  learning 
C)  teaching 
D)  channeling 
E)  barrier 
A)  feedback 
B)  learning 
C)  teaching 
D)  channeling 
E)  barrier

Question 9

Many organizations use suggestion boxes, open door policies, and surveys to facilitate

Accepted Answer

A)  upward communication. 
B)  downward communication. 
C)  formal communication. 
D)  informal communication. 
E)  diagonal communication. 
A)  upward communication. 
B)  downward communication. 
C)  formal communication. 
D)  informal communication. 
E)  diagonal communication.

Question 10

Briefly describe the communication process.

Accepted Answer

The communication process begins with th

Question 11

A communication transmitted through actions and behaviors rather than through words is known as

Accepted Answer

A)  verbal communication. 
B)  oral communication. 
C)  written communication. 
D)  nonverbal communication. 
E)  electronic mail. 
A)  verbal communication. 
B)  oral communication. 
C)  written communication. 
D)  nonverbal communication. 
E)  electronic mail.

Question 12

Messages that are designed to share information among teams and departments that can help the organization change, grow, and improve are called __________________________________________________.

Accepted Answer

change ini

Question 13

____________________ is a group communication process in which people together create a stream of shared meaning that enables them to understand each other and share a view of the world.

Accepted Answer

The answer of ____________________ is a group communication process in...

Question 14

Performance reports and suggestions for improvement are two types of upward communication.

Accepted Answer

A) True 
 B)False

Question 15

When verbal and nonverbal messages are contradictory, the receiver usually will give more weight to behavioral actions than to verbal messages.

Accepted Answer

A) True 
 B)False

Question 16

Personal networking is acquisition and cultivation of personal relationships that cross departmental, hierarchical, and even organizational boundaries.

Accepted Answer

A) True 
 B)False

Question 17

Without feedback, the communication is only two-way process, sender to receiver and receiver to sender.

Accepted Answer

A) True 
 B)False

Question 18

____________________ involves the skill of grasping both facts and feelings to interpret a message's genuine meaning.

Accepted Answer

The answer of ____________________ involves the skill of grasping both...

Question 19

The topics covered in upward communication are indoctrination and implementation of goals and strategies.

Accepted Answer

A) True 
 B)False

Question 20

The major problem with downward communication is drop off, the distortion or loss of message content.

Accepted Answer

A) True 
 B)False

Exam 17: Communication

When informing your staff of the date for the company picnic, which communication channel would be most practical and successful?

List the three formal communication channels found in organizations.

__________ is an organizational barrier to communication.

To persuade and influence, managers connect with others primarily by using impersonal written media such as fliers and bulletins.

The receiver __________ the symbols to interpret the meaning of the message.

Two types of personal channels used in many organizations are MBWA and grapevine.

____________________ occurs when managers use evaluations and communication to help individuals and the organization learn and improve.

When managers use evaluation and communication to help individuals and the organization learn and improve, __________ occurs.

Many organizations use suggestion boxes, open door policies, and surveys to facilitate

Briefly describe the communication process.

A communication transmitted through actions and behaviors rather than through words is known as

Messages that are designed to share information among teams and departments that can help the organization change, grow, and improve are called __________________________________________________.

____________________ is a group communication process in which people together create a stream of shared meaning that enables them to understand each other and share a view of the world.

Performance reports and suggestions for improvement are two types of upward communication.

When verbal and nonverbal messages are contradictory, the receiver usually will give more weight to behavioral actions than to verbal messages.

Personal networking is acquisition and cultivation of personal relationships that cross departmental, hierarchical, and even organizational boundaries.

Without feedback, the communication is only two-way process, sender to receiver and receiver to sender.

____________________ involves the skill of grasping both facts and feelings to interpret a message's genuine meaning.

The topics covered in upward communication are indoctrination and implementation of goals and strategies.

The major problem with downward communication is drop off, the distortion or loss of message content.

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