Exam 12: The Learning Organization and Crisis Leadership

Pre-crisis planning

What are the purpose and benefits of creating a comprehensive crisis response plan before a crisis happens?

Strategic crisis leadership is about a leader taking action in three key areas. What are these areas?

Tacit knowledge is acquired from

How has the Internet affected the way crises are perceived in our society today?

Using your college or university as a reference, identify five risk areas that could result in crisis if nothing is done now. Recommend a risk reduction plan or strategy that can help your school avert or deal with a crisis for one of these risk areas.

A pre-crisis plan is the best way to lessen the negative consequences of any crisis.

After a recent plane crash, the CEO pays for all the family or close friends of the victims to come to a central location and provides them with counseling services, support, and accommodations. Which guideline to effective communications is the CEO adhering?

Distinguish between the traditional organization and the learning organization.

Your leader has appointed you to supervise the risk assessment part of precrisis planning, and, therefore, your first step in the five step process is to assess and rank risks.