Exam 12: The Learning Organization and Crisis Leadership

One of the largest airlines in the country is in negotiations with the pilot, flight attendant, and mechanic unions to discuss how a bankruptcy might be adverted. After a day-long conference between the CEO of the airline and the heads of the pilot, flight attendant, and mechanic unions, all four leaders take time to talk to the media together. Which guideline of effective communications are these leaders concerned with?

Emerging trends in the current business environment that make crisis management especially important among the skills of leadership include:

In terms of a learning organization, employees who engage in continuous learning activities are more likely to be a source for their organizational and competitive advantage.

Some experts have argued that failed efforts to create a learning organization should be, at least in part, blamed on lack of resources.

Describe the five-step process to crisis risk assessment.

A learning organization is one that is skilled at creating, acquiring, and transferring knowledge, and at modifying behavior to reflect new knowledge and insights.

What are the main components of a precrisis plan?

Which of the following is (are) crises with which organizations may need to respond?

Describe the role of leadership in creating a learning organization.

The purpose of using benchmarking is to imitate competitors' best practices which leads to a competitive advantage for a company.

The crisis leader shares the risk chart created during risk assessment and ranking during the ____ step of the risk assessment process.

Explicit or tacit knowledge is:

Benchmarking yields a comparative advantage by allowing a company to imitate the best practices of others.

How is creative thinking and innovation encouraged in a learning organization?

A crisis response team should:

Experience reveals that dividing the duties of crisis management throughout the organization without a central command is often more successful than the team approach.

A ____ is a printed statement that describes how an organization is responding to a crisis and who is in charge.

The learning organization embraces the idea that people will learn if encouraged to face challenges, experiment, fail, and reflect on their experiences.

It is generally believed that within an hour of becoming aware that a crisis situation may exist, company officials must be prepared to issue an initial statement to the media and other key stakeholder groups.

Effective crisis communication requires: