Exam 12: The Learning Organization and Crisis Leadership

Crises come in many forms including succession crisis, product failures, human error disasters, and sexual harassment.

It is generally believed that within ____ of becoming aware that a crisis situation may exist, company officials must be prepared to issue an initial statement to the media and other key stakeholder groups.

Think of a leader whom you have observed in a crisis situation, either in person or on TV. Critique the leader's handling of the crisis using the text discussion as your guide.

The press kit:

Which of the following is NOT one of the key tenets of crisis leadership, according to some experts?

A crisis is a high-probability, low-impact event that threatens the viability of the organization and is characterized by ambiguity of cause, effect, and means of resolution, as well as by a belief that decisions must be made swiftly.

What is the appropriate role of an organization's top leadership during a crisis?

Organizational learning involves external and internal sources.

One way to encourage experimentation is to create a sense of urgency in the organization.

In creating a learning organization culture, there must be a culture which is conducive to individual and team learning which

It is generally believed that it does make a difference whether the company representative or spokesperson is a senior-level manager or someone at a lower level of responsibility.

Encouraging systems thinking is a guideline for enhancing organizational learning.

A pre-crisis plan is the first step of any crisis management program.

Leaders in learning organizations face the dual challenge of encouraging creativity and flexibility and maintaining organization-wide standards that emphasize efficiency and accountability.

A CEO is taking the day off to spend with his family; however, his secretary calls his cell phone to tell him that there is a major crisis at work and no one knows what to do. The CEO decides to go to the office to see for himself. Which guideline to effective communications is the CEO adhering?

Leaders in learning organizations face a single challenge of creating flexible and adaptive organizations.

One of the primary duties of the crisis leader includes requiring individuals or departments to keep logs of complaints or incidents.

Which of the following is (are) internal sources of organizational learning?

All of the following are questions that often emerge after a crisis EXCEPT:

List five or more attributes that can be used to describe the learning organization.