Question 1

Technological advances have diminished organizations' attempts to control crisis communications.

Accepted Answer

A) True 
 B)False

Question 2

Identify three key components of the pre-crisis planning phase.

Accepted Answer

Three components to pre-crisis planning

Question 3

Rational analysis and planning is a tool that helps leaders prevent or respond to crises through decision-making skills based on possible outcomes or crises.

Accepted Answer

A) True 
 B)False

Question 4

Pre-crisis planning entails all of the following components EXCEPT:

Accepted Answer

A)  appointing a crisis leader. 
B)  assessing risk. 
C)  analyzing the environment. 
D)  creating a crisis response team. 
A)  appointing a crisis leader. 
B)  assessing risk. 
C)  analyzing the environment. 
D)  creating a crisis response team.

Question 5

In the aftermath of a crisis, top management should launch an evaluation that pertains to:

Accepted Answer

A)  how effectively the crisis team and the crisis management plan performed. 
B)  what worked least in mitigating the problem. 
C)  how effectively the organization handled victims and family members. 
D)  all of the answers are correct 
A)  how effectively the crisis team and the crisis management plan performed. 
B)  what worked least in mitigating the problem. 
C)  how effectively the organization handled victims and family members. 
D)  all of the answers are correct

Question 6

An effective crisis management plan is one that is:

Accepted Answer

A)  supported by training and periodic drill sessions. 
B)  coordinated and controlled across levels and units of the organization. 
C)  upgraded frequently. 
D)  all of the answers are correct 
A)  supported by training and periodic drill sessions. 
B)  coordinated and controlled across levels and units of the organization. 
C)  upgraded frequently. 
D)  all of the answers are correct

Question 7

Which of the following is a characteristic of a learning organization?

Accepted Answer

A)  strategy is formulated from the top and passed down 
B)  formal systems of communication tied to the vertical hierarchy with lots of filters 
C)  stable environment 
D)  loose, flexible, and adaptive roles 
A)  strategy is formulated from the top and passed down 
B)  formal systems of communication tied to the vertical hierarchy with lots of filters 
C)  stable environment 
D)  loose, flexible, and adaptive roles

Question 8

Creating a culture that rewards those who succeed, as well as occasionally rewarding those who fail, sends a message that the organization encourages risk-taking.

Accepted Answer

A) True 
 B)False

Question 9

What is the appropriate role of an organization's top leadership during a crisis?

Accepted Answer

The appropriate role for an organization

Question 10

Organizational knowledge:

Accepted Answer

A)  is developed through training sessions. 
B)  is both tacit and explicit. 
C)  cannot exist without the emphatic sponsorship of top management. 
D)  all of the answers are correct 
A)  is developed through training sessions. 
B)  is both tacit and explicit. 
C)  cannot exist without the emphatic sponsorship of top management. 
D)  all of the answers are correct

Question 11

All of the following are characteristics of learning organizations EXCEPT:

Accepted Answer

A)  flat horizontal structure. 
B)  centralized decision making. 
C)  adaptive culture that encourages continuous improvement and change. 
D)  strategy is a collaborative effort within the organization and with other companies. 
A)  flat horizontal structure. 
B)  centralized decision making. 
C)  adaptive culture that encourages continuous improvement and change. 
D)  strategy is a collaborative effort within the organization and with other companies.

Question 12

The primary duties of the crisis leader may include activities such as:

Accepted Answer

A)  coordinating the activities of the crisis management team to ensure that the members work well together. 
B)  requiring individuals or departments to keep logs of complaints or incidents. 
C)  monitoring customer and employee complaints and behavior. 
D)  all of the answers are correct 
A)  coordinating the activities of the crisis management team to ensure that the members work well together. 
B)  requiring individuals or departments to keep logs of complaints or incidents. 
C)  monitoring customer and employee complaints and behavior. 
D)  all of the answers are correct

Question 13

Identify the benefits of pre-crisis planning.

Accepted Answer

Pre-crisis planning buys you time. You a

Question 14

List five or more attributes that can be used to describe the learning organization.

Accepted Answer

• Learning from mistakes and p

Question 15

Explicit knowledge is the instinct and intuition that an experienced practitioner possesses.

Accepted Answer

A) True 
 B)False

Question 16

As related to organizational culture, researchers are finding that the higher the level of learning and knowledge acquisition, the greater the level of financial performance, but the lower the level of nonfinancial performance.

Accepted Answer

A) True 
 B)False

Question 17

One of the short-term benefits of developing an effective crisis communication system with employees is that the organization will have won over the confidence, loyalty, and commitment of the employees, who appreciate being involved and listened to during a crisis.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is NOT one of the steps in the risk assessment process?

Accepted Answer

A)  risk reduction 
B)  risk identification 
C)  crisis management 
D)  risk analysis 
A)  risk reduction 
B)  risk identification 
C)  crisis management 
D)  risk analysis

Question 19

Strategic crisis leadership requires all of the following EXCEPT:

Accepted Answer

A)  integrating crisis management into the strategic management process so it remains a regular part of the overall strategy-evaluation process. 
B)  using environmental monitoring techniques to identify events that could trigger crises in the future. 
C)  identifying emerging patterns or trends in the regulatory environment, competitive landscape, and social environment. 
D)  establishing a culture that embraces crisis awareness and preparation as a way of life. 
A)  integrating crisis management into the strategic management process so it remains a regular part of the overall strategy-evaluation process. 
B)  using environmental monitoring techniques to identify events that could trigger crises in the future. 
C)  identifying emerging patterns or trends in the regulatory environment, competitive landscape, and social environment. 
D)  establishing a culture that embraces crisis awareness and preparation as a way of life.

Question 20

The first step in the risk assessment process is risk reduction.

Accepted Answer

A) True 
 B)False

Technological advances have diminished organizations' attempts to control crisis communications.

Identify three key components of the pre-crisis planning phase.

Rational analysis and planning is a tool that helps leaders prevent or respond to crises through decision-making skills based on possible outcomes or crises.

Pre-crisis planning entails all of the following components EXCEPT:

In the aftermath of a crisis, top management should launch an evaluation that pertains to:

An effective crisis management plan is one that is:

Which of the following is a characteristic of a learning organization?

Creating a culture that rewards those who succeed, as well as occasionally rewarding those who fail, sends a message that the organization encourages risk-taking.

What is the appropriate role of an organization's top leadership during a crisis?

Organizational knowledge:

All of the following are characteristics of learning organizations EXCEPT:

The primary duties of the crisis leader may include activities such as:

Identify the benefits of pre-crisis planning.

List five or more attributes that can be used to describe the learning organization.

Explicit knowledge is the instinct and intuition that an experienced practitioner possesses.

As related to organizational culture, researchers are finding that the higher the level of learning and knowledge acquisition, the greater the level of financial performance, but the lower the level of nonfinancial performance.

One of the short-term benefits of developing an effective crisis communication system with employees is that the organization will have won over the confidence, loyalty, and commitment of the employees, who appreciate being involved and listened to during a crisis.

Which of the following is NOT one of the steps in the risk assessment process?

Strategic crisis leadership requires all of the following EXCEPT:

The first step in the risk assessment process is risk reduction.

Who Is a Leader

Leadership Ethics and Traits

Leadership Motivation and Behavior

Contingency Theories in Leadership

Influencing: Politics, Power, Negotiation, and Networking

Coaching, Communication, and Conflict Skills

Follower-ship and Leader Member Exchange

Self-Managed Teams and Team Leadership

Transformational and Charismatic Leadership

Leadership of Ethics, Diversity, and Culture

Change Management and Strategic Leadership

Filters

Exam 12: The Learning Organization and Crisis Leadership

Technological advances have diminished organizations' attempts to control crisis communications.

Identify three key components of the pre-crisis planning phase.

Rational analysis and planning is a tool that helps leaders prevent or respond to crises through decision-making skills based on possible outcomes or crises.

Pre-crisis planning entails all of the following components EXCEPT:

In the aftermath of a crisis, top management should launch an evaluation that pertains to:

An effective crisis management plan is one that is:

Which of the following is a characteristic of a learning organization?

Creating a culture that rewards those who succeed, as well as occasionally rewarding those who fail, sends a message that the organization encourages risk-taking.

What is the appropriate role of an organization's top leadership during a crisis?

Organizational knowledge:

All of the following are characteristics of learning organizations EXCEPT:

The primary duties of the crisis leader may include activities such as:

Identify the benefits of pre-crisis planning.

List five or more attributes that can be used to describe the learning organization.

Explicit knowledge is the instinct and intuition that an experienced practitioner possesses.

As related to organizational culture, researchers are finding that the higher the level of learning and knowledge acquisition, the greater the level of financial performance, but the lower the level of nonfinancial performance.

One of the short-term benefits of developing an effective crisis communication system with employees is that the organization will have won over the confidence, loyalty, and commitment of the employees, who appreciate being involved and listened to during a crisis.

Which of the following is NOT one of the steps in the risk assessment process?

Strategic crisis leadership requires all of the following EXCEPT:

The first step in the risk assessment process is risk reduction.

Who Is a Leader

Leadership Ethics and Traits

Leadership Motivation and Behavior

Contingency Theories in Leadership

Influencing: Politics, Power, Negotiation, and Networking

Coaching, Communication, and Conflict Skills

Follower-ship and Leader Member Exchange

Self-Managed Teams and Team Leadership

Transformational and Charismatic Leadership

Leadership of Ethics, Diversity, and Culture

Change Management and Strategic Leadership

Filters