Exam 12: The Learning Organization and Crisis Leadership

Identify someone who has been or is part of a crisis prevention and management team, preferably someone on your campus's crisis prevention and management team. Ask him or her to describe the makeup and functioning of this team.

A ____ organization is one that is skilled at creating, acquiring, and transferring knowledge, and at modifying behavior to reflect new knowledge and insights.

Explain why crisis leadership competence is an important consideration when hiring new leaders.

The best indicator of an organization's readiness to respond to a crisis is how it rates on five factors. What are these five factors?

The best indicator of an organization's readiness to respond to a crisis is how it rates on five factors. What are these five factors?

The best way to mitigate the negative consequences of any crisis is by:

Encouraging systems thinking in a learning organization means that boundaries are increased with other companies.

The pre-crisis response plan requires the appointment of a crisis leader. Describe the responsibilities of this person.

Risk assessment is a common tool used in crisis planning.

____ change occurs when anticipated or expected changes bear no resemblance to the present or the past.

Under which of the following conditions is a learning environment most needed?

What factors account for the fact that the learning organization is described as more creative and innovative than the traditional organization form?

In his book, The Fifth Discipline, Peter Senge makes a compelling case that an organization's survival is linked to its:

Effective crisis management depends on planning and people.

A risk assessment process begins with a "what-if" scenario analysis which asks which of the following questions?

Which of the following is a characteristic of a traditional organization?

What does it mean to say that organizational learning is a multilevel sharing process?

Jane works at a company in which employees who make mistakes are given verbal and written reprimands. The jobs are also clearly defined and employees are not allowed to deviate from the standard operating procedures. Which of the following types of organizations does Jane work at?

The traditional organization is based on the bureaucratic model that emphasizes a command-and-control structure, decentralized decision making, highly formalized systems, specialized tasks, and an adaptive culture.

The encouragement of systems thinking: