Exam 3: The Environment and Corporate Culture

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Economic problems in other parts of the world have a tremendous impact on U.S. companies.

(True/False)
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_____ plays a key role in creating an organizational climate that enables learning and innovative responses to threats from the external environment, challenging new opportunities, or organizational crises.

(Short Answer)
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All of these are a part of an organization's task environment except _____.

(Multiple Choice)
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Name one of the two dimensions that organizations with high-performance cultures emphasize.

(Short Answer)
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The _____ represents people in the environment who can be hired to work for the organization.

(Short Answer)
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If a company emphasizes that "no purchase is complete until the customer is satisfied," then it's:

(Multiple Choice)
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A(n) _____ is a narrative based on true events that is repeated frequently and shared among organizational employees.

(Short Answer)
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Managers today are concerned because technologically speaking, the _____ has given more power to customers and enabled them to directly impact an organization.

(Short Answer)
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Culture can be defined as the ability to speak different languages.

(True/False)
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A primary way in which managers shape cultural norms and values to build a high-performance culture is through _____.

(Short Answer)
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Organizations must manage environmental uncertainty to be effective.

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Name one of the two dimensions that the categories of culture are based on.

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Competitive intelligence professionals are really just in-house snoops who obtain information about other companies.

(True/False)
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The _____ dimension of the general environment represents the demographic characteristics as well as the norms, customs, and values of the general population.

(Short Answer)
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Given the increasing environmental uncertainty, managers in partnering organizations are shifting from a partnership orientation to an adversarial orientation.

(True/False)
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Three large electronics companies have recently collaborated to develop an innovative new cell phone. This is an example of which managerial trend?

(Multiple Choice)
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The general environment and the task environment are the two layers of an organization's external environment.

(True/False)
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Cultural values in organizations are rarely observed, but are rather deeply embedded to the extent that members are not consciously aware of them.

(True/False)
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______ are organizations in the same industry that provide goods or services to the same set of customers.

(Short Answer)
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A(n) _____ includes the elements within the organization's boundaries.

(Short Answer)
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