Question 1

Taylor Brittingham is a general manager. Which of the following best describes her position?

Accepted Answer

A)  She is responsible for several departments that perform different functions. 
B)  She organizes people across departments to perform a specific task. 
C)  She is responsible for one specific department (e.g., marketing). 
D)  She supervises employees with similar training and skills. 
E)  None of these 
A)  She is responsible for several departments that perform different functions. 
B)  She organizes people across departments to perform a specific task. 
C)  She is responsible for one specific department (e.g., marketing). 
D)  She supervises employees with similar training and skills. 
E)  None of these

Question 2

First line managers are the managers who have the responsibility for making the significant strategic policy decisions, often with staff managers assisting them in these decisions.

Accepted Answer

A) True 
 B)False

Question 3

Managers use conceptual, human, and technical skills to perform the four management functions of planning, organizing, leading, and controlling in all organizations.

Accepted Answer

A) True 
 B)False

Question 4

Jessica was recently praised by her supervisor for displaying superior customer service during an encounter with a problem customer. This is an example of organizational:

Accepted Answer

A)  information processing. 
B)  efficiency. 
C)  effectiveness. 
D)  structure. 
E)  goal-setting. 
A)  information processing. 
B)  efficiency. 
C)  effectiveness. 
D)  structure. 
E)  goal-setting.

Question 5

Middle managers are responsible for setting organizational goals, defining strategies for achieving them, and making decisions that affect the entire organization.

Accepted Answer

A) True 
 B)False

Question 6

What are technical skills? At what level are they most important and why?

Accepted Answer

Technical skill is the understanding of

Question 7

Scenario - Barry Miller
The promotion to first line manager took place just six weeks ago for Barry Miller. He was well qualified for the promotion, but the new job still required a lot of training. One of the challenges has been to coordinate the production of his team with the needs of the sales department and with the availability of raw materials from his suppliers. Setting priorities and developing schedules to accomplish the work is a part of Barry's job that he has really enjoyed. The challenges to maintain high rapport and to build a strong team with his employees have already brought him a lot of satisfaction. In reflecting about the last six weeks, Barry concludes that he is very happy about his new job.
-By maintaining information links, Barry Miller was exhibiting the interpersonal role of:

Accepted Answer

A)  figurehead. 
B)  leader. 
C)  liaison. 
D)  monitor. 
E)  spokesperson. 
A)  figurehead. 
B)  leader. 
C)  liaison. 
D)  monitor. 
E)  spokesperson.

Question 8

Facilitating individual employee performance is an important role for top managers.

Accepted Answer

A) True 
 B)False

Question 9

Conceptual skills are especially important for _____ managers.

Accepted Answer

The answer of Conceptual skills are especially important for _____...

Question 10

Today's managers rely on "management by keeping tabs" and play the role of a controller instead of an enabler.

Accepted Answer

A) True 
 B)False

Question 11

A manager's _____ skill is demonstrated in the way a manager relates to other people.

Accepted Answer

A)  conceptual 
B)  human 
C)  technical 
D)  leading 
E)  controlling 
A)  conceptual 
B)  human 
C)  technical 
D)  leading 
E)  controlling

Question 12

If a manager finds several new competitors on the horizon, they may need to spend more time in the which role?

Accepted Answer

A)  Negotiator 
B)  Resource allocator 
C)  Figurehead 
D)  Monitor 
E)  Leader 
A)  Negotiator 
B)  Resource allocator 
C)  Figurehead 
D)  Monitor 
E)  Leader

Question 13

Why are conceptual skills most important for top managers?

Accepted Answer

Top managers are often the keys to holdi

Question 14

Where the organization wants to be in the future and how to get there defines controlling.

Accepted Answer

A) True 
 B)False

Question 15

Being a successful manager means thinking in terms of all of the following, except:

Accepted Answer

A)  building teams. 
B)  generating the most profit. 
C)  becoming a motivator. 
D)  becoming an organizer. 
E)  establishing networks. 
A)  building teams. 
B)  generating the most profit. 
C)  becoming a motivator. 
D)  becoming an organizer. 
E)  establishing networks.

Question 16

Donna Hyde is the head of the finance department at Muumuu Manufacturing, Inc. Her level in the management hierarchy is that of a(n):

Accepted Answer

A)  first-line manager. 
B)  middle manager. 
C)  top manager. 
D)  chief executive officer. 
E)  operative. 
A)  first-line manager. 
B)  middle manager. 
C)  top manager. 
D)  chief executive officer. 
E)  operative.

Question 17

The _____ role involves deciding who gets what resources.

Accepted Answer

The answer of The _____ role involves deciding who gets...

Question 18

Scenario - Barry Miller
The promotion to first line manager took place just six weeks ago for Barry Miller. He was well qualified for the promotion, but the new job still required a lot of training. One of the challenges has been to coordinate the production of his team with the needs of the sales department and with the availability of raw materials from his suppliers. Setting priorities and developing schedules to accomplish the work is a part of Barry's job that he has really enjoyed. The challenges to maintain high rapport and to build a strong team with his employees have already brought him a lot of satisfaction. In reflecting about the last six weeks, Barry concludes that he is very happy about his new job.
-With setting priorities and setting schedules, Barry was participating in the decisional role of:

Accepted Answer

A)  entrepreneur. 
B)  disturbance handler. 
C)  disseminator. 
D)  resource allocator. 
E)  monitor. 
A)  entrepreneur. 
B)  disturbance handler. 
C)  disseminator. 
D)  resource allocator. 
E)  monitor.

Question 19

Without _____, no company can survive over the long run.

Accepted Answer

A)  cost-cutting 
B)  outsourcing 
C)  command-and-control approach 
D)  total quality teamwork 
E)  innovation 
A)  cost-cutting 
B)  outsourcing 
C)  command-and-control approach 
D)  total quality teamwork 
E)  innovation

Question 20

Staff managers are responsible for the manufacturing and marketing departments that make or sell the products or services.

Accepted Answer

A) True 
 B)False

Taylor Brittingham is a general manager. Which of the following best describes her position?

First line managers are the managers who have the responsibility for making the significant strategic policy decisions, often with staff managers assisting them in these decisions.

Managers use conceptual, human, and technical skills to perform the four management functions of planning, organizing, leading, and controlling in all organizations.

Jessica was recently praised by her supervisor for displaying superior customer service during an encounter with a problem customer. This is an example of organizational:

Middle managers are responsible for setting organizational goals, defining strategies for achieving them, and making decisions that affect the entire organization.

What are technical skills? At what level are they most important and why?

Facilitating individual employee performance is an important role for top managers.

Conceptual skills are especially important for _____ managers.

Today's managers rely on "management by keeping tabs" and play the role of a controller instead of an enabler.

A manager's _____ skill is demonstrated in the way a manager relates to other people.

If a manager finds several new competitors on the horizon, they may need to spend more time in the which role?

Why are conceptual skills most important for top managers?

Where the organization wants to be in the future and how to get there defines controlling.

Being a successful manager means thinking in terms of all of the following, except:

Donna Hyde is the head of the finance department at Muumuu Manufacturing, Inc. Her level in the management hierarchy is that of a(n):

The _____ role involves deciding who gets what resources.

Without _____, no company can survive over the long run.

Staff managers are responsible for the manufacturing and marketing departments that make or sell the products or services.

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Start Ups and New Ventures

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Resource

Managing Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Filters

Exam 1: The World of Innovative Management

Taylor Brittingham is a general manager. Which of the following best describes her position?

First line managers are the managers who have the responsibility for making the significant strategic policy decisions, often with staff managers assisting them in these decisions.

Managers use conceptual, human, and technical skills to perform the four management functions of planning, organizing, leading, and controlling in all organizations.

Jessica was recently praised by her supervisor for displaying superior customer service during an encounter with a problem customer. This is an example of organizational:

Middle managers are responsible for setting organizational goals, defining strategies for achieving them, and making decisions that affect the entire organization.

What are technical skills? At what level are they most important and why?

Facilitating individual employee performance is an important role for top managers.

Conceptual skills are especially important for _____ managers.

Today's managers rely on "management by keeping tabs" and play the role of a controller instead of an enabler.

A manager's _____ skill is demonstrated in the way a manager relates to other people.

If a manager finds several new competitors on the horizon, they may need to spend more time in the which role?

Why are conceptual skills most important for top managers?

Where the organization wants to be in the future and how to get there defines controlling.

Being a successful manager means thinking in terms of all of the following, except:

Donna Hyde is the head of the finance department at Muumuu Manufacturing, Inc. Her level in the management hierarchy is that of a(n):

The _____ role involves deciding who gets what resources.

Without _____, no company can survive over the long run.

Staff managers are responsible for the manufacturing and marketing departments that make or sell the products or services.

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Start Ups and New Ventures

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Resource

Managing Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Filters