Exam 15: Managing Employee Motivation and Performance

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Stock options granted only to the top performers provide an incentive for the behavior to continue and for others to aspire to that level. This is an example of

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Emergency medical technicians work 48 hour shifts every seven days. They use a compressed work schedule.

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Desired behavior is likely to be repeated as a result of

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Edwin is delighted that his boss has promised a hefty bonus to whomever gets the most customers to sign up for lawn-mowing services. According to expectancy theory, Edwin's delight is due to

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According to the ____ approach to motivation, employees want to contribute and are able to make genuine contributions to the organization. This philosophy guides most contemporary thinking about employee motivation.

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Which of the following factors would NOT satisfy Maslow's physiological needs?

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Flexible work schedules, the 4/40 workweek, job sharing, and home-based work are all examples of what the text calls

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To stay current in their profession, accountants have to take a minimum number of continuing education courses annually. Accountants in the firm of Dunkirk and Wood who take additional classes are rewarded with ____.

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Which of the following reinforcement schedules offers a worker the MOST incentive to do good work?

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Diane has to be at work during core time, but other than that she can choose her hours. She has a(n) ____________________.

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Gerald is about to cook dinner and discovers he is missing an ingredient. He can switch to a new recipe, substitute an ingredient, or create something completely new. He is currently in which step of the motivation process?

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Sexual harassment policies and laws spell out the consequences for violation of the rules. What kind of reinforcement procedure is this?

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The need to have a safe physical and emotional environment is a(n) ____ need.

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____________________ is the process of enabling workers to set their own work goals, make decisions, and solve problems within their sphere of responsibility and authority.

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The two methods of reducing the frequency of behavior are punishment and avoidance.

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The goal for the manager is to maximize the likelihood an employee will choose to work as hard as possible at a job.

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One method commonly used to empower employees is

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Way is teaching himself to play the trombone. He is improving his

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Which kind of reinforcement involves providing a desired outcome in the presence of desirable behavior?

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When a supervisor withholds aversive outcomes so long as her subordinates behave as they should, she is using

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