Question 1

Force-field analysis is generally considered the most effective technique for reducing resistance to change.

Accepted Answer

A) True 
 B)False  False

Question 2

Mercedes-Benz decided to move its headquarters out of New Jersey.  It was tired of the high business taxes, high cost of living, an old outdated headquarters facility, and terrible commutes for its employees.  Mercedes was at which step in the comprehensive approach to change?

Accepted Answer

A)  Recognizing the need for change 
B)  Understanding how to implement change 
C)  Setting goals for change 
D)  Selecting a change technique 
E)  Planning change implementation 
A)  Recognizing the need for change 
B)  Understanding how to implement change 
C)  Setting goals for change 
D)  Selecting a change technique 
E)  Planning change implementation A

Question 3

List and briefly describe six organization development interventions.

Accepted Answer

1. Team Building: This intervention focuses on improving communication, collaboration, and trust among team members to enhance their performance and productivity.

2. Change Management: This intervention helps organizations navigate through transitions and changes by providing strategies and support to manage resistance and ensure successful implementation.

3. Leadership Development: This intervention aims to enhance the skills and capabilities of leaders within the organization, such as decision-making, communication, and strategic thinking, to drive organizational success.

4. Diversity and Inclusion Training: This intervention focuses on creating a more inclusive and diverse workplace by providing education and awareness on topics such as unconscious bias, cultural competence, and equity.

5. Performance Management: This intervention involves designing and implementing systems and processes to effectively evaluate and improve employee performance, including goal setting, feedback, and performance appraisals.

6. Organizational Culture Change: This intervention focuses on shifting the values, beliefs, and behaviors within the organization to create a more positive and productive work environment, often through initiatives such as values clarification, cultural assessments, and change management strategies.

Question 4

Some Mercedes-Benz employees refused to move to Atlanta when the headquarters left New Jersey, because it meant moving away from extended family members and friends.  The employees were resistant to change because of

Accepted Answer

A)  uncertainty. 
B)  a high level of risk propensity. 
C)  threatened self-interests. 
D)  different perceptions. 
E)  feelings of loss. 
A)  uncertainty. 
B)  a high level of risk propensity. 
C)  threatened self-interests. 
D)  different perceptions. 
E)  feelings of loss.

Question 5

Coca-Cola launched a bottle with a new size and shape. The soda pop stayed the same. This is an example of a(n) ____ innovation.

Accepted Answer

A)  incremental 
B)  radical 
C)  diversified 
D)  functional 
E)  differentiated 
A)  incremental 
B)  radical 
C)  diversified 
D)  functional 
E)  differentiated

Question 6

Describe how you would react if you found out your company was bought in a hostile takeover and you do not know whether you will get fired.

Accepted Answer

If I found out that my company was bough

Question 7

No amount of foresight or awareness will totally eliminate the chances that reactive change may be necessary.

Accepted Answer

A) True 
 B)False

Question 8

The first step in the reengineering process involves

Accepted Answer

A)  developing goals and a strategy for reengineering. 
B)  creating a sense of urgency. 
C)  recreating the organization. 
D)  using top management to play a major role in the effort. 
E)  unfreezing. 
A)  developing goals and a strategy for reengineering. 
B)  creating a sense of urgency. 
C)  recreating the organization. 
D)  using top management to play a major role in the effort. 
E)  unfreezing.

Question 9

Match between columns
                        Premises: CNN employees saw Coast Guard activity around Washington D.C., and they reported hearing gunfire. Within minutes other stations broadcast the story. The situation turned out to be a Coast Guard training exercise with no gunfire. An increase in news channels has increased pressure to be first to report a story, which may lead to inaccurate information.
Wide screen televisions have similar proportions to big screen movie theaters.
On Demand allows viewing programs when the consumer wants instead of when the program aired and it shows fewer commercials.
Computerization allows the screen to show actors morphing into monsters. Prior to computers, makeup was used.
X Factor is a talent show similar to the original American Idol .
Anderson , a talk show starring Anderson Cooper, started after Oprah Winfrey retired.
Television programs can be viewed on devices that are not televisions.
MTV provides 11 different program variations to satisfy cultural differences around the world.
Networks use high viewing times like the Super Bowl or the Olympics to promote their upcoming new lineup of shows.

Accepted Answer

The Answer of Both process and product innovation and Product is...

Question 10

Organization ____________________ is a planned, organization-wide effort to enhance organizational effectiveness through behavioral science knowledge.

Accepted Answer

The answer of Organization ____________________ is a planned, organization-wide effort...

Question 11

Shopping cart manufacturers who develop carts that are more easily maneuvered by senior citizens are using process innovation.

Accepted Answer

A) True 
 B)False

Question 12

Many cell phone users are reluctant to change platforms because they do not want to learn a new system. Marketers could overcome this resistance with

Accepted Answer

A)  force-field analysis. 
B)  facilitation. 
C)  education and communication. 
D)  participation. 
E)  institutionalizing the change. 
A)  force-field analysis. 
B)  facilitation. 
C)  education and communication. 
D)  participation. 
E)  institutionalizing the change.

Question 13

Outline the steps in the reengineering process. Use diagrams if you need them to make your answer clearer.

Accepted Answer

The reengineering process involves sever

Question 14

Which of the following is NOT a reason employees resistant change?

Accepted Answer

A)  Uncertainty 
B)  A high level of risk propensity 
C)  Threatened self-interests 
D)  Different perceptions 
E)  Feelings of loss 
A)  Uncertainty 
B)  A high level of risk propensity 
C)  Threatened self-interests 
D)  Different perceptions 
E)  Feelings of loss

Question 15

The members of various church boards hold an annual retreat to discuss any problems and issues of concern. This is an example of an organization development intervention technique known as

Accepted Answer

A)  diagnostic activities. 
B)  intergroup activities. 
C)  third-party peacemaking. 
D)  team building. 
E)  process consultation. 
A)  diagnostic activities. 
B)  intergroup activities. 
C)  third-party peacemaking. 
D)  team building. 
E)  process consultation.

Question 16

Rite Aid is using bigger fonts on its private label packages to make it easier for older customers to read. This is an example of ____________________ innovation.

Accepted Answer

The answer of Rite Aid is using bigger fonts on...

Question 17

Many companies bring together managers from various divisions to have them participate in a weekend of team-building exercises. These exercises are intended to iron out problem areas and to encourage more company-wide communications. Such exercises are one of the interventions used in organization

Accepted Answer

A)  development. 
B)  theory. 
C)  behavior. 
D)  evaluation. 
E)  structure. 
A)  development. 
B)  theory. 
C)  behavior. 
D)  evaluation. 
E)  structure.

Question 18

Which of the following statements is NOT a fundamental assumption of organization development?

Accepted Answer

A)  Employees have strong social needs. 
B)  Management-employee cooperation/collaboration is needed. 
C)  Organization design affects individual and group behavior. 
D)  Employees normally take an adversarial stance with respect to the organization. 
E)  Employees have strong growth needs. 
A)  Employees have strong social needs. 
B)  Management-employee cooperation/collaboration is needed. 
C)  Organization design affects individual and group behavior. 
D)  Employees normally take an adversarial stance with respect to the organization. 
E)  Employees have strong growth needs.

Question 19

The State Department and Department of Homeland Security issue travel warnings and alert levels for activity around the world. If you were the CEO of Coca-Cola, a global company, how would you use that information in your planning?

Accepted Answer

As the CEO of Coca-Cola, a global compan

Question 20

Successful OD is done usually when everyone perceives an urgent need for change, and they start with a new, clean slate.

Accepted Answer

A) True 
 B)False

Force-field analysis is generally considered the most effective technique for reducing resistance to change.

Mercedes-Benz decided to move its headquarters out of New Jersey. It was tired of the high business taxes, high cost of living, an old outdated headquarters facility, and terrible commutes for its employees. Mercedes was at which step in the comprehensive approach to change?

List and briefly describe six organization development interventions.

Some Mercedes-Benz employees refused to move to Atlanta when the headquarters left New Jersey, because it meant moving away from extended family members and friends. The employees were resistant to change because of

Coca-Cola launched a bottle with a new size and shape. The soda pop stayed the same. This is an example of a(n) ____ innovation.

Describe how you would react if you found out your company was bought in a hostile takeover and you do not know whether you will get fired.

No amount of foresight or awareness will totally eliminate the chances that reactive change may be necessary.

The first step in the reengineering process involves

Organization ____________________ is a planned, organization-wide effort to enhance organizational effectiveness through behavioral science knowledge.

Shopping cart manufacturers who develop carts that are more easily maneuvered by senior citizens are using process innovation.

Many cell phone users are reluctant to change platforms because they do not want to learn a new system. Marketers could overcome this resistance with

Outline the steps in the reengineering process. Use diagrams if you need them to make your answer clearer.

Which of the following is NOT a reason employees resistant change?

The members of various church boards hold an annual retreat to discuss any problems and issues of concern. This is an example of an organization development intervention technique known as

Rite Aid is using bigger fonts on its private label packages to make it easier for older customers to read. This is an example of ____________________ innovation.

Many companies bring together managers from various divisions to have them participate in a weekend of team-building exercises. These exercises are intended to iron out problem areas and to encourage more company-wide communications. Such exercises are one of the interventions used in organization

Which of the following statements is NOT a fundamental assumption of organization development?

The State Department and Department of Homeland Security issue travel warnings and alert levels for activity around the world. If you were the CEO of Coca-Cola, a global company, how would you use that information in your planning?

Successful OD is done usually when everyone perceives an urgent need for change, and they start with a new, clean slate.

Managing and the Managers Job

Traditional and Contemporary Opportunitieschallenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Process

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality and Productivity

Filters

Exam 12: Managing Organization Change and Innovation

Force-field analysis is generally considered the most effective technique for reducing resistance to change.

Mercedes-Benz decided to move its headquarters out of New Jersey. It was tired of the high business taxes, high cost of living, an old outdated headquarters facility, and terrible commutes for its employees. Mercedes was at which step in the comprehensive approach to change?

List and briefly describe six organization development interventions.

Some Mercedes-Benz employees refused to move to Atlanta when the headquarters left New Jersey, because it meant moving away from extended family members and friends. The employees were resistant to change because of

Coca-Cola launched a bottle with a new size and shape. The soda pop stayed the same. This is an example of a(n) ____ innovation.

Describe how you would react if you found out your company was bought in a hostile takeover and you do not know whether you will get fired.

No amount of foresight or awareness will totally eliminate the chances that reactive change may be necessary.

The first step in the reengineering process involves

Organization ____________________ is a planned, organization-wide effort to enhance organizational effectiveness through behavioral science knowledge.

Shopping cart manufacturers who develop carts that are more easily maneuvered by senior citizens are using process innovation.

Many cell phone users are reluctant to change platforms because they do not want to learn a new system. Marketers could overcome this resistance with

Outline the steps in the reengineering process. Use diagrams if you need them to make your answer clearer.

Which of the following is NOT a reason employees resistant change?

The members of various church boards hold an annual retreat to discuss any problems and issues of concern. This is an example of an organization development intervention technique known as

Rite Aid is using bigger fonts on its private label packages to make it easier for older customers to read. This is an example of ____________________ innovation.

Many companies bring together managers from various divisions to have them participate in a weekend of team-building exercises. These exercises are intended to iron out problem areas and to encourage more company-wide communications. Such exercises are one of the interventions used in organization

Which of the following statements is NOT a fundamental assumption of organization development?

The State Department and Department of Homeland Security issue travel warnings and alert levels for activity around the world. If you were the CEO of Coca-Cola, a global company, how would you use that information in your planning?

Successful OD is done usually when everyone perceives an urgent need for change, and they start with a new, clean slate.

Managing and the Managers Job

Traditional and Contemporary Opportunitieschallenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Process

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality and Productivity

Filters