Exam 12: Managing Organization Change and Innovation

Workers in a college's alumni office hated the week in which alumni newsletters were prepared for mailing. The folding, stapling, sorting, and affixing of labels was all done by hand and required the assistance of everyone in the office. To improve group relationships and reduce stress, the Alumni Director purchased a machine that could perform all tasks required to create the mailers. This is an example of an organization development intervention technique known as

During which phase of the organizational innovation process do most organizations have access to an innovation and apply it in the same way?

As ISIL was wreaking havoc in the Middle East, the Obama administration told the U.S. military to cut its strength by 8 percent.  This is an example of a(n) ____ change.

Briefly describe the results that have been achieved using OD interventions. How do we know that the results were the result of the intervention rather than some other factor?

Which of the following is NOT one of the major areas in which organization change takes place?

Walgreens is attaching magnifying glasses to shelves to help customers read packages. The change is an example of ____________________ innovation.

The first stage of the organizational innovation process is

Hurricane Irene pummeled the pumpkin crop in the Northeast. Wholesalers reached out to growers in the Midwest and Canada as prices of pumpkins in the Northeast more than doubled. Hurricane Irene created change in the area of

Which of the following statements describes a problem associated with the Lewin model of organization change?

Subaru added the XV model to its line of automobiles. This was

Describe the three intrapreneurial roles in large organizations.

Change can involve virtually any aspect of an organization.

Innovation is important because, without new products or services, every organization will fall behind its competition.

Employees who help in planning and implementing a change are better able to understand the reasons for the change. This is referred to as

Changing the enterprise resource planning system is an example of using organization structure and design as an organization change agent.

List the major types of innovation and give an example of each.

Because ____________________ change may be hurried, the potential for poorly conceived and executed change is increased.

The steps in the reengineering process do NOT involve

ERP is a(n) ____________________ change.

The reengineering of an organization involves