Question 1

Reengineering means changing only the structure and technology areas of an organization.

Accepted Answer

A) True 
 B)False

Question 2

You are the internal relations manager for American Eagle, a regional airline, when it is spun off from American Airlines. How will you help the management team overcome resistance to the new structure?

Accepted Answer

As the internal relations manager for Am

Question 3

Which of the following is NOT a force in the task environment that requires an organization to change?

Accepted Answer

A)  Competitors 
B)  Suppliers 
C)  Unions 
D)  Regulators 
E)  Technology 
A)  Competitors 
B)  Suppliers 
C)  Unions 
D)  Regulators 
E)  Technology

Question 4

As Americans get older, more stores are ensuring parking spaces are bigger, closer, and more plentiful. What kind of changes are they making?

Accepted Answer

A)  Mechanical 
B)  Managerial 
C)  Radical 
D)  Technical 
E)  Process 
A)  Mechanical 
B)  Managerial 
C)  Radical 
D)  Technical 
E)  Process

Question 5

The biggest cause of employee resistance to change is uncertainty.

Accepted Answer

A) True 
 B)False

Question 6

Survey feedback results gathered in connection with organization development should be provided to top management only.

Accepted Answer

A) True 
 B)False

Question 7

____ is a method for overcoming resistance to organization change.

Accepted Answer

A)  Centralization 
B)  Automation 
C)  Management by exception 
D)  Departmentalization 
E)  Force-field analysis 
A)  Centralization 
B)  Automation 
C)  Management by exception 
D)  Departmentalization 
E)  Force-field analysis

Question 8

Global positioning systems went from military use to hand-held, affordable, individual use. In terms of the innovation process, this is an example of

Accepted Answer

A)  innovation development. 
B)  application launch. 
C)  innovation application. 
D)  innovation maturity. 
E)  innovation decline. 
A)  innovation development. 
B)  application launch. 
C)  innovation application. 
D)  innovation maturity. 
E)  innovation decline.

Question 9

The business world is a relatively unstable environment. However managers are needed in many careers with more stability like state and federal government, school administration, and faith based organizations. Where do you want to work? Describe the organizational change you expect to experience there.

Accepted Answer

I would like to work in a state or feder

Question 10

Which of the following would be classified under the broad heading of organization change by means of technology and operations?

Accepted Answer

A)  A company that makes battery-powered flashlights decides to replace the metal cases with lighter-weight plastic ones. 
B)  A manufacturer change replaces final inspections with periodic inspections. 
C)  An insurance company alters the process of logging and verifying claims. 
D)  A company consolidates its offices to take advantage of PC networking. 
E)  All of these choices 
A)  A company that makes battery-powered flashlights decides to replace the metal cases with lighter-weight plastic ones. 
B)  A manufacturer change replaces final inspections with periodic inspections. 
C)  An insurance company alters the process of logging and verifying claims. 
D)  A company consolidates its offices to take advantage of PC networking. 
E)  All of these choices

Question 11

Which of the following exemplifies a people change that would result in an organization change?

Accepted Answer

A)  New CEO 
B)  Job redesign 
C)  Financial partnerships 
D)  Change in reporting relationships 
E)  Change from standard assembly line to autonomous work groups 
A)  New CEO 
B)  Job redesign 
C)  Financial partnerships 
D)  Change in reporting relationships 
E)  Change from standard assembly line to autonomous work groups

Question 12

As a change device, process consultation is concerned with organization technology and the associated processes.

Accepted Answer

A) True 
 B)False

Question 13

The process by which the manager identifies and then tries to eliminate as many of the negatives ⎯ factors that will make the job of change more difficult ⎯ as possible is called

Accepted Answer

A)  facilitation. 
B)  implementation. 
C)  force-field analysis. 
D)  participative development. 
E)  communication and education. 
A)  facilitation. 
B)  implementation. 
C)  force-field analysis. 
D)  participative development. 
E)  communication and education.

Question 14

The average age of Americans is  at its highest point ever.  Retail managers who wear gloves to simulate arthritis and then shop in their stores are using managerial innovation.

Accepted Answer

A) True 
 B)False

Question 15

The security market for mobile devices is expected to quadruple in five years. Anti-virus company Webroot is expanding its mobile device department. The forecasted market expansion is an example of

Accepted Answer

A)  an external force for organization change. 
B)  a change in the general environment. 
C)  a change agent. 
D)  an internal force for organization change. 
E)  None of these choices 
A)  an external force for organization change. 
B)  a change in the general environment. 
C)  a change agent. 
D)  an internal force for organization change. 
E)  None of these choices

Question 16

A(n) ____________________ is a top-level manager in a large organization who approves of and supports the success of an inventor's product.

Accepted Answer

The answer of A(n) ____________________ is a top-level manager in...

Question 17

____ is defined as substantive modification of any part of an organization.

Accepted Answer

A)  Organization development 
B)  Organizing 
C)  Organization change 
D)  Organization implementation 
E)  Organizational structure 
A)  Organization development 
B)  Organizing 
C)  Organization change 
D)  Organization implementation 
E)  Organizational structure

Question 18

The replacement of manual quality-control records with a computerized system is an example of an OD intervention.

Accepted Answer

A) True 
 B)False

Question 19

The focus of the organization development intervention technique known as technostructural activities is on

Accepted Answer

A)  the patterns, processes, and methods of conflict resolution in the organization. 
B)  the design of the organization, its transformation processes, and how they interrelate with people. 
C)  helping people to formulate their own goals and integrate them with the goals of the organization. 
D)  enhancing the overall effectiveness of the group through understanding of other people's points of view. 
E)  improving the relationship between two or more groups. 
A)  the patterns, processes, and methods of conflict resolution in the organization. 
B)  the design of the organization, its transformation processes, and how they interrelate with people. 
C)  helping people to formulate their own goals and integrate them with the goals of the organization. 
D)  enhancing the overall effectiveness of the group through understanding of other people's points of view. 
E)  improving the relationship between two or more groups.

Question 20

Why do organizations find change necessary?

Accepted Answer

Organizations find change necessary for

Reengineering means changing only the structure and technology areas of an organization.

You are the internal relations manager for American Eagle, a regional airline, when it is spun off from American Airlines. How will you help the management team overcome resistance to the new structure?

Which of the following is NOT a force in the task environment that requires an organization to change?

As Americans get older, more stores are ensuring parking spaces are bigger, closer, and more plentiful. What kind of changes are they making?

The biggest cause of employee resistance to change is uncertainty.

Survey feedback results gathered in connection with organization development should be provided to top management only.

____ is a method for overcoming resistance to organization change.

Global positioning systems went from military use to hand-held, affordable, individual use. In terms of the innovation process, this is an example of

Which of the following would be classified under the broad heading of organization change by means of technology and operations?

Which of the following exemplifies a people change that would result in an organization change?

As a change device, process consultation is concerned with organization technology and the associated processes.

The process by which the manager identifies and then tries to eliminate as many of the negatives ⎯ factors that will make the job of change more difficult ⎯ as possible is called

The average age of Americans is at its highest point ever. Retail managers who wear gloves to simulate arthritis and then shop in their stores are using managerial innovation.

The security market for mobile devices is expected to quadruple in five years. Anti-virus company Webroot is expanding its mobile device department. The forecasted market expansion is an example of

A(n) ____________________ is a top-level manager in a large organization who approves of and supports the success of an inventor's product.

____ is defined as substantive modification of any part of an organization.

The replacement of manual quality-control records with a computerized system is an example of an OD intervention.

The focus of the organization development intervention technique known as technostructural activities is on

Why do organizations find change necessary?

Managing and the Managers Job

Traditional and Contemporary Opportunitieschallenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Process

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality and Productivity

Filters

Exam 12: Managing Organization Change and Innovation

Reengineering means changing only the structure and technology areas of an organization.

You are the internal relations manager for American Eagle, a regional airline, when it is spun off from American Airlines. How will you help the management team overcome resistance to the new structure?

Which of the following is NOT a force in the task environment that requires an organization to change?

As Americans get older, more stores are ensuring parking spaces are bigger, closer, and more plentiful. What kind of changes are they making?

The biggest cause of employee resistance to change is uncertainty.

Survey feedback results gathered in connection with organization development should be provided to top management only.

____ is a method for overcoming resistance to organization change.

Global positioning systems went from military use to hand-held, affordable, individual use. In terms of the innovation process, this is an example of

Which of the following would be classified under the broad heading of organization change by means of technology and operations?

Which of the following exemplifies a people change that would result in an organization change?

As a change device, process consultation is concerned with organization technology and the associated processes.

The process by which the manager identifies and then tries to eliminate as many of the negatives ⎯ factors that will make the job of change more difficult ⎯ as possible is called

The average age of Americans is at its highest point ever. Retail managers who wear gloves to simulate arthritis and then shop in their stores are using managerial innovation.

The security market for mobile devices is expected to quadruple in five years. Anti-virus company Webroot is expanding its mobile device department. The forecasted market expansion is an example of

A(n) ____________________ is a top-level manager in a large organization who approves of and supports the success of an inventor's product.

____ is defined as substantive modification of any part of an organization.

The replacement of manual quality-control records with a computerized system is an example of an OD intervention.

The focus of the organization development intervention technique known as technostructural activities is on

Why do organizations find change necessary?

Managing and the Managers Job

Traditional and Contemporary Opportunitieschallenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Process

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality and Productivity

Filters