Exam 6: Telephone Communications

You should avoid use of slang or regional expressions that may not be widely known or understood when making business calls.

Computer output is analog rather than digital.

Problems with the company's network or high-speed Internet connection do not affect VoIP service.

Telephone features available to impaired callers include

When you receive a telephone call from a person who is unreasonable, rude, or demanding, you should

When participating in a conference call, you should

A fax cover sheet should include the

Automatically sending a call to another telephone number is called voicemail.

Which type of long-distance call is made without the help of an operator?

Office workers need not be concerned about using proper techniques when answering or placing calls.

If you find that you have trouble communicating by telephone because of an accent

You should repeat the caller's name and telephone number when you are taking a telephone message for a coworker.

It is important to answer the telephone

The time zone for the location of the person being called need not be considered when placing a long-distance call.

Which of the following is NOT an advantage of VoIP?

When taking a telephone message for someone, you

Mobile phones use traditional telephone lines to transmit data across geographic areas.

Which telephone feature restricts callers from making toll calls or calls for which an extra charge is made?

When leaving messages for others on their voice mail systems