Question 1

Match each term with its definition.
-Detailed outline of the duties required of an employment position

Accepted Answer

A) performance objectives 
B) personal characteristics 
C) résumé 
D) chronological 
E) functional
F)targeted
G)skills
H)cover letter
I)job description
J)fee paid 
A) performance objectives 
B) personal characteristics 
C) résumé 
D) chronological 
E) functional
F)targeted
G)skills
H)cover letter
I)job description
J)fee paid

Question 2

Match each term with its definition.
-Request for qualified applicants to send information about themselves to a prospective employer

Accepted Answer

A) Internet job search 
B) classified advertisement 
C) master application 
D) rushing 
E) fidgeting
F)follow-up letter
G)cost-of-living raise
H)merit raise
I)continuing education units (CEUs)
J)career laddering 
A) Internet job search 
B) classified advertisement 
C) master application 
D) rushing 
E) fidgeting
F)follow-up letter
G)cost-of-living raise
H)merit raise
I)continuing education units (CEUs)
J)career laddering

Question 3

The primary means of obtaining current information in your field is to:

Accepted Answer

A)  watch television 
B)  attend conferences 
C)  read 
D)  ask sales representatives questions about new pharmaceutical products 
A)  watch television 
B)  attend conferences 
C)  read 
D)  ask sales representatives questions about new pharmaceutical products

Question 4

Match each term with its definition.
-This should be composed shortly after an interview has taken place

Accepted Answer

A) Internet job search 
B) classified advertisement 
C) master application 
D) rushing 
E) fidgeting
F)follow-up letter
G)cost-of-living raise
H)merit raise
I)continuing education units (CEUs)
J)career laddering 
A) Internet job search 
B) classified advertisement 
C) master application 
D) rushing 
E) fidgeting
F)follow-up letter
G)cost-of-living raise
H)merit raise
I)continuing education units (CEUs)
J)career laddering

Question 5

When interviewing for a job, you should not:

Accepted Answer

A)  arrive 10-15 minutes early 
B)  use courtesy and respect 
C)  show interest and enthusiasm 
D)  act overconfident 
A)  arrive 10-15 minutes early 
B)  use courtesy and respect 
C)  show interest and enthusiasm 
D)  act overconfident

Question 6

When preparing your résumé, you should not reduce the margins beyond:

Accepted Answer

A)  ½ inch 
B)  ¾ inch 
C)  1 inch 
D)  1½ inches 
A)  ½ inch 
B)  ¾ inch 
C)  1 inch 
D)  1½ inches

Question 7

Match each term with its definition.
-Doing this when preparing for an interview usually detracts from your appearance and demeanor

Accepted Answer

A) Internet job search 
B) classified advertisement 
C) master application 
D) rushing 
E) fidgeting
F)follow-up letter
G)cost-of-living raise
H)merit raise
I)continuing education units (CEUs)
J)career laddering 
A) Internet job search 
B) classified advertisement 
C) master application 
D) rushing 
E) fidgeting
F)follow-up letter
G)cost-of-living raise
H)merit raise
I)continuing education units (CEUs)
J)career laddering

Question 8

Match each term with its definition.
-Most common and more traditional résumé format

Accepted Answer

A) performance objectives 
B) personal characteristics 
C) résumé 
D) chronological 
E) functional
F)targeted
G)skills
H)cover letter
I)job description
J)fee paid 
A) performance objectives 
B) personal characteristics 
C) résumé 
D) chronological 
E) functional
F)targeted
G)skills
H)cover letter
I)job description
J)fee paid

Question 9

When listing experience on a functional style résumé, you should enter the _____ first.

Accepted Answer

A)  job title 
B)  dates of employment 
C)  name of employer 
D)  list of job responsibilities 
A)  job title 
B)  dates of employment 
C)  name of employer 
D)  list of job responsibilities

Question 10

Match each term with its definition.
-Style of résumé that arranges information to focus on a specific job opportunity by highlighting the work experience and job skills requested by the employer

Accepted Answer

A) performance objectives 
B) personal characteristics 
C) résumé 
D) chronological 
E) functional
F)targeted
G)skills
H)cover letter
I)job description
J)fee paid 
A) performance objectives 
B) personal characteristics 
C) résumé 
D) chronological 
E) functional
F)targeted
G)skills
H)cover letter
I)job description
J)fee paid

Question 11

Match each term with its definition.
-Potential job through a private employment agency for which the agency is paid by the employer rather than the job candidate

Accepted Answer

A) performance objectives 
B) personal characteristics 
C) résumé 
D) chronological 
E) functional
F)targeted
G)skills
H)cover letter
I)job description
J)fee paid 
A) performance objectives 
B) personal characteristics 
C) résumé 
D) chronological 
E) functional
F)targeted
G)skills
H)cover letter
I)job description
J)fee paid

Question 12

Match each term with its definition.
-These can be determined by asking questions such as whether you are usually on time, whether you can work with very little direction, and what you prefer to do in your spare time

Accepted Answer

A) performance objectives 
B) personal characteristics 
C) résumé 
D) chronological 
E) functional
F)targeted
G)skills
H)cover letter
I)job description
J)fee paid 
A) performance objectives 
B) personal characteristics 
C) résumé 
D) chronological 
E) functional
F)targeted
G)skills
H)cover letter
I)job description
J)fee paid

Question 13

In the second paragraph of your cover letter you should:

Accepted Answer

A)  make it clear when and how you can be reached 
B)  express your skills and qualifications 
C)  explain why you are writing the letter 
D)  introduce yourself 
A)  make it clear when and how you can be reached 
B)  express your skills and qualifications 
C)  explain why you are writing the letter 
D)  introduce yourself

Question 14

On a résumé, your contact information should be emphasized by:

Accepted Answer

A)  highlighting 
B)  circling 
C)  printing it in bright colors 
D)  bolding 
A)  highlighting 
B)  circling 
C)  printing it in bright colors 
D)  bolding

Question 15

Which of the following is an example of a quality?

Accepted Answer

A)  time management 
B)  positive attitude 
C)  critical thinking skills 
D)  interpersonal skills 
A)  time management 
B)  positive attitude 
C)  critical thinking skills 
D)  interpersonal skills

Question 16

Match each term with its definition.
-Offered by professional organizations such as the AAMA and AMT as a way to keep your certification status current

Accepted Answer

A) Internet job search 
B) classified advertisement 
C) master application 
D) rushing 
E) fidgeting
F)follow-up letter
G)cost-of-living raise
H)merit raise
I)continuing education units (CEUs)
J)career laddering 
A) Internet job search 
B) classified advertisement 
C) master application 
D) rushing 
E) fidgeting
F)follow-up letter
G)cost-of-living raise
H)merit raise
I)continuing education units (CEUs)
J)career laddering

Question 17

The fee for a private employment agency is usually based on:

Accepted Answer

A)  the amount of experience the job candidate has 
B)  a flat rate for all types of employees 
C)  a percentage of the first year's wages of an employee 
D)  a percentage of the company's profits during the employee's first year 
A)  the amount of experience the job candidate has 
B)  a flat rate for all types of employees 
C)  a percentage of the first year's wages of an employee 
D)  a percentage of the company's profits during the employee's first year

Question 18

Match each term with its definition.
-These specify a list of administrative, clinical, and general competencies that should be experienced during a practicum

Accepted Answer

A) performance objectives 
B) personal characteristics 
C) résumé 
D) chronological 
E) functional
F)targeted
G)skills
H)cover letter
I)job description
J)fee paid 
A) performance objectives 
B) personal characteristics 
C) résumé 
D) chronological 
E) functional
F)targeted
G)skills
H)cover letter
I)job description
J)fee paid

Question 19

A cover letter should be addressed to:

Accepted Answer

A)  "hiring manager" 
B)  "To whom it may concern" 
C)  the person who decides who is interviewed and hired 
D)  the person in charge of the entire company or organization 
A)  "hiring manager" 
B)  "To whom it may concern" 
C)  the person who decides who is interviewed and hired 
D)  the person in charge of the entire company or organization

Question 20

Match each term with its definition.
-Type of résumé that is best for highlighting experiences in a number of unrelated jobs and courses

Accepted Answer

A) performance objectives 
B) personal characteristics 
C) résumé 
D) chronological 
E) functional
F)targeted
G)skills
H)cover letter
I)job description
J)fee paid 
A) performance objectives 
B) personal characteristics 
C) résumé 
D) chronological 
E) functional
F)targeted
G)skills
H)cover letter
I)job description
J)fee paid

Exam 59: Maintaining the Office Environment

Match each term with its definition. -Detailed outline of the duties required of an employment position

Match each term with its definition. -Request for qualified applicants to send information about themselves to a prospective employer

The primary means of obtaining current information in your field is to:

Match each term with its definition. -This should be composed shortly after an interview has taken place

When interviewing for a job, you should not:

When preparing your résumé, you should not reduce the margins beyond:

Match each term with its definition. -Doing this when preparing for an interview usually detracts from your appearance and demeanor

Match each term with its definition. -Most common and more traditional résumé format

When listing experience on a functional style résumé, you should enter the _____ first.

Match each term with its definition. -Style of résumé that arranges information to focus on a specific job opportunity by highlighting the work experience and job skills requested by the employer

Match each term with its definition. -Potential job through a private employment agency for which the agency is paid by the employer rather than the job candidate

Match each term with its definition. -These can be determined by asking questions such as whether you are usually on time, whether you can work with very little direction, and what you prefer to do in your spare time

In the second paragraph of your cover letter you should:

On a résumé, your contact information should be emphasized by:

Which of the following is an example of a quality?

Match each term with its definition. -Offered by professional organizations such as the AAMA and AMT as a way to keep your certification status current

The fee for a private employment agency is usually based on:

Match each term with its definition. -These specify a list of administrative, clinical, and general competencies that should be experienced during a practicum

A cover letter should be addressed to:

Match each term with its definition. -Type of résumé that is best for highlighting experiences in a number of unrelated jobs and courses

The Medical Assistant

The Health Care Team and the Medical Environment, Past and Present

Legal Issues

Ethical Issues

Verbal and Nonverbal Communications

Applying Communication Skills

Introduction to Medical Terminology

Understanding and Building Medical Terms of Body Systems

Anatomic Descriptors and Fundamental Body Structure

The Nervous System

The Senses

The Integumentary System

The Skeletal System

The Muscular System

The Respiratory System

The Circulatory System

The Immune System

The Digestive System

The Urinary System

The Endocrine System

The Reproductive System

Telephone Communications

Written Communications

Operating Computers and Office Equipment

Scheduling Appointments and Receiving Patients

The Medical Record, Documentation, and Filing

Health Insurance

Procedural and Diagnostic Coding

Patient Accounts

Preparing Insurance Claims and Posting Insurance Payments

Patient Billing, Posting Patient Payments, and Collecting Fees

Banking Procedures

Accounts Payable and Accounting Procedures

Infection Control and Medical Asepsis

The Medical History and Patient Screening

Body Measurements and Vital Signs

Preparing for Examinations

The Physical Exam

Specialty Exams and Other Procedures

Obgyn Examinations

Pediatric Examinations

The Physicians Office Laboratory

Specimen Collection and Processing

Blood Specimen Collection

Diagnostic Testing

Cardiology Procedures

Radiology Procedures

Preparing for Surgery

Assisting With Minor Surgery

Pharmacology Fundamentals

Measurement Systems, Basic Mathematics, and Dosage Calculations

Administering Oral and Non-Injectable Medications

Administering Injections and Immunizations

Emergencies in the Medical Office and the Community

First Aid for Accidents and Injuries

Rehabilitation

Nutrition, Exercise, and Healthy Living

Practicum and the Job Search

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