Question 1

Which of the following is commonly considered a positive gesture?

Accepted Answer

A)  rolling of the eyes 
B)  tapping of the foot 
C)  crossed arms 
D)  giving the thumbs-up 
A)  rolling of the eyes 
B)  tapping of the foot 
C)  crossed arms 
D)  giving the thumbs-up

Question 2

A ____ would be most appropriate to provide positive reinforcement to a patient who has followed the prescribed treatment and lost weight.

Accepted Answer

A)  pat on the back 
B)  handshake 
C)  hug 
D)  stroke of the face 
A)  pat on the back 
B)  handshake 
C)  hug 
D)  stroke of the face

Question 3

When communicating with patients, you should always:

Accepted Answer

A)  avoid eye contact 
B)  display positive body language 
C)  try to remain expressionless 
D)  avoid using gestures of any kind 
A)  avoid eye contact 
B)  display positive body language 
C)  try to remain expressionless 
D)  avoid using gestures of any kind

Question 4

The most common example of a positive, happy facial expression is a:

Accepted Answer

A)  smile 
B)  furrowed brow 
C)  raised eyebrow 
D)  squint 
A)  smile 
B)  furrowed brow 
C)  raised eyebrow 
D)  squint

Question 5

Match each component of the Standard Communication Model with its definition.
-Takes an encoded message and converts it to a form that the receiver understands, such as a phone system with voice or Internet (electronic) message

Accepted Answer

A) sender 
B) encoder 
C) message 
D) medium 
E) decoder
F)receiver 
A) sender 
B) encoder 
C) message 
D) medium 
E) decoder
F)receiver

Question 6

Match each term with its definition.
-Blaming another person for your own inadequacies

Accepted Answer

A) compensation 
B) denial 
C) displacement 
D) intellectualization 
E) malingering
F)projection
G)rationalization
H)repression
I)sublimation
J)suppression
K)communication barrier
L)regression
M)procrastination
N)resolution 
A) compensation 
B) denial 
C) displacement 
D) intellectualization 
E) malingering
F)projection
G)rationalization
H)repression
I)sublimation
J)suppression
K)communication barrier
L)regression
M)procrastination
N)resolution

Question 7

Match each term with its definition.
-Final stage in the process of dealing with grief

Accepted Answer

A) compensation 
B) denial 
C) displacement 
D) intellectualization 
E) malingering
F)projection
G)rationalization
H)repression
I)sublimation
J)suppression
K)communication barrier
L)regression
M)procrastination
N)resolution 
A) compensation 
B) denial 
C) displacement 
D) intellectualization 
E) malingering
F)projection
G)rationalization
H)repression
I)sublimation
J)suppression
K)communication barrier
L)regression
M)procrastination
N)resolution

Question 8

Match each term with its definition.
-Holding feelings inside or forcing unacceptable or painful ideas, feelings, and impulses into the unconscious mind

Accepted Answer

A) compensation 
B) denial 
C) displacement 
D) intellectualization 
E) malingering
F)projection
G)rationalization
H)repression
I)sublimation
J)suppression
K)communication barrier
L)regression
M)procrastination
N)resolution 
A) compensation 
B) denial 
C) displacement 
D) intellectualization 
E) malingering
F)projection
G)rationalization
H)repression
I)sublimation
J)suppression
K)communication barrier
L)regression
M)procrastination
N)resolution

Question 9

Match each component of the Standard Communication Model with its definition.
-Intended target (or user) of a message

Accepted Answer

A) sender 
B) encoder 
C) message 
D) medium 
E) decoder
F)receiver 
A) sender 
B) encoder 
C) message 
D) medium 
E) decoder
F)receiver

Question 10

Which of the following is not a deficit need?

Accepted Answer

A)  safety 
B)  esteem 
C)  self-actualization 
D)  belongingness and love 
A)  safety 
B)  esteem 
C)  self-actualization 
D)  belongingness and love

Question 11

Watching TV excessively or reading to avoid dealing with an issue are common types of:

Accepted Answer

A)  daydreaming 
B)  regression 
C)  problem solving 
D)  temporary withdrawal 
A)  daydreaming 
B)  regression 
C)  problem solving 
D)  temporary withdrawal

Question 12

In the model of the communication process presented in this chapter, the receiver decodes the message based on his or her:

Accepted Answer

A)  intuition 
B)  conceptualization 
C)  reference points 
D)  scruples 
A)  intuition 
B)  conceptualization 
C)  reference points 
D)  scruples

Question 13

Match each component of the Standard Communication Model with its definition.
-Method used to transmit or send a message

Accepted Answer

A) sender 
B) encoder 
C) message 
D) medium 
E) decoder
F)receiver 
A) sender 
B) encoder 
C) message 
D) medium 
E) decoder
F)receiver

Question 14

Match each term with its definition.
-Refusal to admit or acknowledge something so that you do not have to deal with a problem or situation

Accepted Answer

A) compensation 
B) denial 
C) displacement 
D) intellectualization 
E) malingering
F)projection
G)rationalization
H)repression
I)sublimation
J)suppression
K)communication barrier
L)regression
M)procrastination
N)resolution 
A) compensation 
B) denial 
C) displacement 
D) intellectualization 
E) malingering
F)projection
G)rationalization
H)repression
I)sublimation
J)suppression
K)communication barrier
L)regression
M)procrastination
N)resolution

Question 15

Statements that begin with "___" can open up a conversation and give patients a positive impression that you care about how they are.

Accepted Answer

A)  The doctor 
B)  I 
C)  You 
D)  Never 
A)  The doctor 
B)  I 
C)  You 
D)  Never

Question 16

Match each term with its definition.
-Transfer of emotions about one person or situation to another

Accepted Answer

A) compensation 
B) denial 
C) displacement 
D) intellectualization 
E) malingering
F)projection
G)rationalization
H)repression
I)sublimation
J)suppression
K)communication barrier
L)regression
M)procrastination
N)resolution 
A) compensation 
B) denial 
C) displacement 
D) intellectualization 
E) malingering
F)projection
G)rationalization
H)repression
I)sublimation
J)suppression
K)communication barrier
L)regression
M)procrastination
N)resolution

Question 17

During a personal conversation, it would be most appropriate to stand ____ from the person you are speaking with.

Accepted Answer

A)  less than 1 foot 
B)  2 feet 
C)  5 feet 
D)  7 feet 
A)  less than 1 foot 
B)  2 feet 
C)  5 feet 
D)  7 feet

Question 18

The majority of the population are _____ learners.

Accepted Answer

A)  auditory 
B)  visual 
C)  kinesthetic 
D)  verbal 
A)  auditory 
B)  visual 
C)  kinesthetic 
D)  verbal

Question 19

Meditation and prayer are forms of which coping skill?

Accepted Answer

A)  humor 
B)  spirituality 
C)  positive affirmations 
D)  planning 
A)  humor 
B)  spirituality 
C)  positive affirmations 
D)  planning

Question 20

Match each component of the Standard Communication Model with its definition.
-What or who is trying to send a message to the receiver

Accepted Answer

A) sender 
B) encoder 
C) message 
D) medium 
E) decoder
F)receiver 
A) sender 
B) encoder 
C) message 
D) medium 
E) decoder
F)receiver

Exam 7: Introduction to Medical Terminology

Which of the following is commonly considered a positive gesture?

A ____ would be most appropriate to provide positive reinforcement to a patient who has followed the prescribed treatment and lost weight.

When communicating with patients, you should always:

The most common example of a positive, happy facial expression is a:

Match each component of the Standard Communication Model with its definition. -Takes an encoded message and converts it to a form that the receiver understands, such as a phone system with voice or Internet (electronic) message

Match each term with its definition. -Blaming another person for your own inadequacies

Match each term with its definition. -Final stage in the process of dealing with grief

Match each term with its definition. -Holding feelings inside or forcing unacceptable or painful ideas, feelings, and impulses into the unconscious mind

Match each component of the Standard Communication Model with its definition. -Intended target (or user) of a message

Which of the following is not a deficit need?

Watching TV excessively or reading to avoid dealing with an issue are common types of:

In the model of the communication process presented in this chapter, the receiver decodes the message based on his or her:

Match each component of the Standard Communication Model with its definition. -Method used to transmit or send a message

Match each term with its definition. -Refusal to admit or acknowledge something so that you do not have to deal with a problem or situation

Statements that begin with "___" can open up a conversation and give patients a positive impression that you care about how they are.

Match each term with its definition. -Transfer of emotions about one person or situation to another

During a personal conversation, it would be most appropriate to stand ____ from the person you are speaking with.

The majority of the population are _____ learners.

Meditation and prayer are forms of which coping skill?

Match each component of the Standard Communication Model with its definition. -What or who is trying to send a message to the receiver

The Medical Assistant

The Health Care Team and the Medical Environment, Past and Present

Legal Issues

Ethical Issues

Verbal and Nonverbal Communications

Applying Communication Skills

Understanding and Building Medical Terms of Body Systems

Anatomic Descriptors and Fundamental Body Structure

The Nervous System

The Senses

The Integumentary System

The Skeletal System

The Muscular System

The Respiratory System

The Circulatory System

The Immune System

The Digestive System

The Urinary System

The Endocrine System

The Reproductive System

Telephone Communications

Written Communications

Operating Computers and Office Equipment

Scheduling Appointments and Receiving Patients

The Medical Record, Documentation, and Filing

Health Insurance

Procedural and Diagnostic Coding

Patient Accounts

Preparing Insurance Claims and Posting Insurance Payments

Patient Billing, Posting Patient Payments, and Collecting Fees

Banking Procedures

Accounts Payable and Accounting Procedures

Infection Control and Medical Asepsis

The Medical History and Patient Screening

Body Measurements and Vital Signs

Preparing for Examinations

The Physical Exam

Specialty Exams and Other Procedures

Obgyn Examinations

Pediatric Examinations

The Physicians Office Laboratory

Specimen Collection and Processing

Blood Specimen Collection

Diagnostic Testing

Cardiology Procedures

Radiology Procedures

Preparing for Surgery

Assisting With Minor Surgery

Pharmacology Fundamentals

Measurement Systems, Basic Mathematics, and Dosage Calculations

Administering Oral and Non-Injectable Medications

Administering Injections and Immunizations

Emergencies in the Medical Office and the Community

First Aid for Accidents and Injuries

Rehabilitation

Nutrition, Exercise, and Healthy Living

Practicum and the Job Search

Maintaining the Office Environment

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