Question 1

Housekeeping department measures productivity by

Accepted Answer

A)  person hours per occupied room 
B)  hours worked divided by number of housekeepers 
C)  occupied rooms divided by number of housekeepers 
D)  number of rooms times hours worked 
A)  person hours per occupied room 
B)  hours worked divided by number of housekeepers 
C)  occupied rooms divided by number of housekeepers 
D)  number of rooms times hours worked

Question 2

Which system can track guest room phone charges?

Accepted Answer

A)  Telephone Charge System 
B)  Guest Calls Reporting 
C)  Room Charges Reporting 
D)  Call Accounting Systems 
A)  Telephone Charge System 
B)  Guest Calls Reporting 
C)  Room Charges Reporting 
D)  Call Accounting Systems

Question 3

The daily report preformed by the night auditor contains key operating ratios used by management including

Accepted Answer

A)  previous evening's banquets 
B)  total number of rooms in the hotel 
C)  front office schedule 
D)  room occupancy percentage 
A)  previous evening's banquets 
B)  total number of rooms in the hotel 
C)  front office schedule 
D)  room occupancy percentage

Question 4

Make an argument that the night auditor and the housekeeper are the backbone of hotel operations.

Accepted Answer

The night auditor's role of billing and

Question 5

When selling rooms a front desk associate might try to "upsell." This means

Accepted Answer

A)  selling the room at the rack rate 
B)  honoring a guests discount coupon 
C)  providing a discount rate 
D)  suggestively selling the features of a larger room, a higher floor or perhaps a better view 
A)  selling the room at the rack rate 
B)  honoring a guests discount coupon 
C)  providing a discount rate 
D)  suggestively selling the features of a larger room, a higher floor or perhaps a better view

Housekeeping department measures productivity by

Which system can track guest room phone charges?

The daily report preformed by the night auditor contains key operating ratios used by management including

Make an argument that the night auditor and the housekeeper are the backbone of hotel operations.

When selling rooms a front desk associate might try to "upsell." This means

Introducing Hospitality

The Hotel Business

Food and Beverage

Beverages

The Restaurant Business

Restaurant Management

Managed Services

Tourism

Recreation, Attractions, and Clubs

Gaming Entertainment

Meetings, Conventions, Expositions

Special Events

Leadership and Management

Planning

Organizing

Communication and Decision Making

Control

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Exam 3: Rooms Division

Housekeeping department measures productivity by

Which system can track guest room phone charges?

The daily report preformed by the night auditor contains key operating ratios used by management including

Make an argument that the night auditor and the housekeeper are the backbone of hotel operations.

When selling rooms a front desk associate might try to "upsell." This means

Introducing Hospitality

The Hotel Business

Food and Beverage

Beverages

The Restaurant Business

Restaurant Management

Managed Services

Tourism

Recreation, Attractions, and Clubs

Gaming Entertainment

Meetings, Conventions, Expositions

Special Events

Leadership and Management

Planning

Organizing

Communication and Decision Making

Control

Filters